Customer Support Agent
OurRitual
Client Success Manager / Sales Representative
Mindful Support Services
full-time
Posted on:
Origin: • 🇺🇸 United States • Washington
Visit company websiteSalary
💰 $60,000 - $75,000 per year
Job Level
JuniorMid-Level
About the role
- Serve as primary point of contact and professional support for newly contracted mental health professionals during onboarding
- Become an expert on all relevant aspects of the onboarding process, early-stage private practice management fundamentals, technology systems, and relationship building
- Motivate provider members who are learning to run a successful private practice and plant seeds of successful long-term partnerships
- Rely on detailed and thorough organizational systems and documentation; apply creativity and follow-through when solving problems
- Track touch points and log each interaction in the CRM
- Set and manage timelines and expectations with providers; meet consistently to discuss goals
- Identify and implement improvements in onboarding and off-boarding processes in collaboration with Operations Team
- Provide enrollment for practice-management trainings, seminars, and course materials
- Cultivate community by promoting events, consult groups, and trainings; meet enrollment and event metrics
- Work in-office at Mountlake Terrace Headquarters
Requirements
- Serve as the lead point of contact for provider partners working through onboarding processes and milestones
- Track touch points including phone calls, emails, forms, or other tools utilized for provider engagement by logging each interaction in the CRM
- Set clear expectations for completion timelines with providers and meet consistently to discuss those goals
- Identify ways to improve the provider experience in the onboarding and off-boarding process and collaborate with the Operations Team to implement solutions
- Provide enrollment for early practice management trainings including seminars and other course materials
- Cultivate the community by highlighting community events, consult groups, and group trainings available; meet event target enrollment goals and metrics
- Bachelor's Degree, or 1 year of sales experience
- Minimum 2+ year of team management or leadership experience
- Drive to hit KPIs in a fast-paced office setting
- A Growth Mindset and openness to receive and implement feedback
- Professional verbal and written communication skills
- Exceptional interpersonal, customer service, problem-solving and conflict resolution skills
- Ability to work through uncomfortable moments to build authentic relationships
- Proficiency with various office technologies, including CRM systems, Microsoft Word, Power BI and Excel
- Applicants with experience in hospitality or long-term customer service relationships are highly encouraged to apply
- Background check required
