Mindful Support Services

Account Manager

• Develop a lasting relationship with individual providers while working to understand their motivation and goals
• Identify opportunities for improving providers’ success and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance.
• Track outreach including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM.
• Engage in direct feedback from the organization, team, and provider members to ensure satisfaction and understanding of the business relationship.

Account Relationship Manager

Call Center Representative

• Create a warm and welcoming phone call for new clients calling to access mental healthcare for the first time.
• Match new clients with the mental health provider that best suits their needs.
• Communicate clearly and effectively.
• Demonstrate excellent attention to detail when entering client data.
• Meet personal/team qualitative and quantitative goals.
• Assist with emotionally challenging phone calls and refer clients in crisis to the appropriate resources.
• Educate clients about insurance, authorizations, provider policies, and payments.

Bilingual Call Center Representative

Business Development Rep

• Identify and pursue new business opportunities by proactively reaching out to potential partners and growing Mindful’s network of referral sources in new markets.
• Lead presentations, negotiations, and partnership discussions to expand Mindful’s market footprint.
• Collaborate with the marketing team to develop promotional materials and campaigns aimed at increasing brand awareness and driving new referrals.
• Establish and cultivate relationships with key referral sources, including primary care physicians, specialists, healthcare organizations, insurance providers, and community organizations in Texas and surrounding markets.
• Develop and execute strategies to increase referral volume through outreach, education, and relationship management.
• Support the recruitment process for new providers by establishing relationships with local talent pools, universities, and professional organizations.
• Monitor market trends and adjust recruitment strategies to meet the demand for services as the company scales.
• Provide ongoing support to referral partners, addressing concerns and ensuring smooth communication and collaboration.
• Organize and attend networking events, conferences, and local outreach programs to further build the Mindful brand within the community.
• Track and report on referral sources, business development activities, and recruitment metrics.
• Analyze referral and recruitment data to optimize efforts and adjust strategies as necessary.

Regional Business Development Manager

Administration

• Provide excellent customer service over the phone, in person, and via email
• Create a warm and welcoming atmosphere for clients
• Manage the front desk by helping clients prepare for their visits
• Schedule client appointments
• Support mental health providers with administrative requests
• Verify client insurance benefits
• Complete day-to-day administrative tasks to keep business running smoothly
• Possible leadership training and advancement opportunities for motivated employees

Front Desk Administrator

Product Specialist

• Support, maintain, and optimize systems and tools used by the Operations team, including Microsoft SharePoint, PowerApps, EHR systems, CRM platforms, and automation solutions (e.g., Logic Apps, Zapier, Microsoft Flow).
• Act as subject matter expert and first point of contact for technical system-related inquiries and improvements.
• Provide Tier II support and troubleshooting for operational systems, collaborating with vendors and IT to resolve complex issues.
• Utilize software development skills and object-oriented programming experience to support custom technical requests.
• Work with internal stakeholders to identify, prioritize, and implement enhancements or optimizations for current tools and systems.
• Support Project Managers and cross-functional teams in system integrations for new and ongoing projects.
• Develop and execute plans for system upgrades, migrations, and new tool implementations in collaboration with project leadership.
• Practice safe and effective deployment of solutions with thorough testing and monitoring of all deployments.
• Communicate product and system changes to internal stakeholders, including members of the Executive Team.
• Develop and maintain thorough documentation (SOPs) for all supported systems and ensure clear handoff of responsibilities.
• Travel as required to support projects, equipment/supply needs, and repairs across company locations; occasional out-of-state trips.
• Report to the Lead Technical Project Manager and perform cross-functional project support.

• Provide great customer service over the phone, in person, and via email
• Create a warm and welcoming atmosphere for clients
• Manage the front desk and help clients prepare for their visits
• Schedule client appointments
• Support mental health providers with administrative requests
• Verify client insurance benefits
• Perform day-to-day administrative tasks to keep business running smoothly
• Opportunities for leadership training and advancement for motivated employees

Account Executive

• Serve as primary point of contact and professional support for newly contracted mental health professionals during onboarding
• Become an expert on all relevant aspects of the onboarding process, early-stage private practice management fundamentals, technology systems, and relationship building
• Motivate provider members who are learning to run a successful private practice and plant seeds of successful long-term partnerships
• Rely on detailed and thorough organizational systems and documentation; apply creativity and follow-through when solving problems
• Track touch points and log each interaction in the CRM
• Set and manage timelines and expectations with providers; meet consistently to discuss goals
• Identify and implement improvements in onboarding and off-boarding processes in collaboration with Operations Team
• Provide enrollment for practice-management trainings, seminars, and course materials
• Cultivate community by promoting events, consult groups, and trainings; meet enrollment and event metrics
• Work in-office at Mountlake Terrace Headquarters

Client Success Manager / Sales Representative

Software Engineer

• Serve as a data analyst, SQL specialist, technical generalist, and problem-solver across multiple departments and business units
• Report to the Lead Technical Project Manager and support the Operations Team and internal stakeholders
• Investigate business challenges and design and deliver custom-built solutions that support operational success
• Develop and maintain internal tools, automated scripts, data pipelines, and stored procedures related to the SQL database
• Optimize workflows and integrate systems across Mindful Support Services
• Work with internal and vendor-supported initiatives while establishing and maintaining clear documentation and process standards
• Write and maintain clean, efficient code in SQL, PowerShell, and JavaScript
• Lead development efforts including creating custom scripts, stored procedures, and PowerShell scripts
• Work with new APIs to automate processes and design secure and efficient data pipelines
• Build and maintain stored procedures and custom queries to support reporting and operational workflows
• Utilize Azure tools for cloud-based development and solution deployment
• Scope and plan technical initiatives, estimating time, effort, and required resources and establish standardized documentation
• Propose improvements to existing systems and processes, driving innovation across the business
• Create and maintain ETL processes to extract, transform, and load data from various sources
• Write and optimize SQL queries for data manipulation, reporting, and analysis
• Support occasional travel to other Mindful Support Services locations and off-site project needs

Developer, PowerShell and SQL

Insurance

• Call insurances and use payer portals to resolve insurance denials.
• Focus on denials and 120+ resolution of claims.
• Communicate with providers about the status of outstanding insurance balances.
• Research and submit claims that are unable to be sent to insurances electronically.
• Resolve issues with claims that are electronically rejected by payers.
• Process and post insurance payments.
• Collaborate with team members to meet department goals and daily tasks.

Insurance Follow-Up Specialist

Accounts Receivable

• Communicate with clients regarding balances and ensure accurate information and payment is received
• Strategize with clients on ways to complete their overdue payments
• Educate clients on insurance benefit details and financial responsibility
• Navigate escalated calls with empathy and healthy boundary-setting
• Collaborate with team members to meet department goals and daily tasks
• Work in the Accounts Receivable department supporting billing for independent mental-health providers

Entry-Level Accounts Receivable Specialist

• Review rejected claims and resolve insurance denials via calls and payer portals
• Focus on denials and 120+ day resolution of claims
• Communicate with providers about the status of outstanding insurance balances
• Research and submit claims that cannot be sent electronically
• Resolve issues with electronically rejected claims
• Process and post insurance payments
• Collaborate with team members to meet department goals and daily tasks

Insurance Follow Up Specialist

• Providing excellent customer service over the phone, in person, and via email
• Creating a warm and welcoming atmosphere for clients
• Scheduling client appointments
• Supporting mental health providers with administrative requests
• Client insurance benefits verification

Billing Specialist

• Responsible for accurate and timely billing of insurance claims, management of payments, and customer service with clients and providers
• Communicate with clients and Providers regarding insurance questions and educate them about financial responsibility
• Verify and communicate insurance benefits information to all new clients
• Complete daily claims submission, insurance billing, and client ledger research
• Process and post insurance and client payments
• Collaborate with team members to meet billing department goals and daily tasks
• Encourage process improvements and participate in training; previous billing experience not required

Entry Level Billing Specialist

• Communicate with clients and Providers regarding insurance questions and educate them about financial responsibility
• Verify and communicate insurance benefits information to all new clients
• Complete daily claims submission, insurance billing, and client ledger research
• Process and post insurance and client payments
• Manage payments and customer service with clients and providers
• Collaborate with team members to meet billing department goals and daily tasks
• Ensure accurate and timely billing of insurance claims

Entry-Level Billing Specialist

• We are seeking a dynamic and results driven Regional Business Development Manager to join Mindful Therapy Group as we expand into new markets.
• The Business Development Manager is a strategic and relationship-driven role responsible for expanding our provider network and growing our client base across multiple markets.
• This role will combine elements of sales, relationship building, business development, and recruiting to drive growth.
• The ideal candidate will play a key role in establishing and nurturing relationships with healthcare providers, agencies, and other strategic partners to ensure a steady flow of high-quality referrals, while also working to recruit top tier providers to meet the needs of our expanding services.
• As a key representative of Mindful Therapy Group, you will play an essential role in strengthening our brand presence and reputation in new and existing markets.