Milestone PLM Solutions Private Limited

Account Manager

• Manage and develop strategic partners from a global perspective
• Drive revenue growth by orchestrating engagement across regions and internal functions
• Position Milestone as partner of choice for integrators, service providers, and resellers
• Engage with C-level and business development executives to build long-term partnerships
• Develop and execute global joint business plans in alignment with regional teams
• Co-create value propositions delivering desirable business outcomes
• Present to internal and external stakeholders at different levels
• Actively drive sales and growth for the regions
• Report to Sales Director, Global Partner Sales and work closely with Channel and Field Sales resources
• Role based in Copenhagen, Denmark with frequent travel required

Global Partner Manager

Product Manager

• Be the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems; lead VSaaS (Arcules) product line.
• Own the VSaaS product vision and tie it directly to the company’s strategy; shape a product strategy designed for channel success.
• Keep the roadmap outcome driven, balancing quick wins with strategic bets and driving VSaaS growth.
• Embed AI as a core enabler in the product vision to drive efficiency, differentiation, and customer value.
• Grow and mentor a team of product managers; work side by side with engineering, design, marketing, and customer teams.
• Lead by example in an async-first culture: clarity over ceremony, shared documentation over meetings, progress over polish.
• Be the internal and external voice of VSaaS with executives, partners, and customers; work with GTM teams on pricing, packaging, and positioning.
• Make clear and timely decisions in a distributed structure; collaborate across Europe and North America and close the loop asynchronously.

Director of Product, VSaaS

Solutions Engineer

• Responsibilities: Responsible for the specifications, installation, configuration, and commissioning of proof of concept and demo systems for Partners and Customers
• Help the Sales team members respond to requests for information (RFI) and requests for proposals (RFP), including compliance, data privacy, and architecture
• Provide technical advice to end users, resellers, and the internal sales team on different technologies and integration solutions using a variety of tools (email, case management platform, etc)
• Build customized dashboards tailored to vertical-specific use cases for proof of concept and demo environments
• Provide technical support to resolve system and environment issues for Partner, Customer, and Demo/POV systems, including being a liaison between the internal R&D teams, the Partners, and the end users (where required)
• Work in conjunction with the Sales and Marketing team members to address technical questions and conduct product demonstrations
• Refer to our internal knowledge base, documentation, and external resources to provide accurate answers and solutions to requests promptly
• Provide pre-sales product training, when needed, to operators, administrators, end users, partners, and Sales team members
• Disseminate relevant acquired knowledge to the other team members, both technical and non-technical
• Support marketing activities, including trade shows, webinars, and other campaigns for developing new customer leads
• Support trade shows, including booth setup, booth staffing, and presentation assistance
• Travel required, regional and occasionally international (up to 50% depending on business requirements)
• Other tasks as assigned
• Your Experience: A Bachelor's degree or higher in a technical discipline - Engineering, Information Technology, Computer Science, or a relevant field
• Minimum 4 years of work experience in a customer-facing role involving both pre-and post-sales engineering activities, training, and technical support
• Experience managing a team of Solution Engineers
• Strong knowledge and experience of both hardware and software products (IP networking, SaaS applications, video security, client/server environments, and other communication systems)
• Strong knowledge and experience with Video Management Systems, Video Recording, and Video Analytics
• Thorough understanding of the data flow throughout a system (database, IIS, thin-client GUI)
• Hands-on experience with Windows and Linux (Ubuntu/RHEL) environments
• Familiarity working with databases (PostgreSQL, etc) and reading log files
• Experience in IIS web services and RESTful API calls
• Experience with troubleshooting a web-based platform using various tools and methodologies (browser developer tools, application logs, etc)
• Time management skills enabling you to prioritize your tasks accordingly and independently
• Innate ability to work in harmony with different personality types while understanding your role in the sales process
• Passion for knowledge acquisition through curiosity to find answers to questions you don't know, to continue learning how products work, and to create new solutions for customers
• Fluent in English with a preference for bilingual candidates in Spanish and/or Portuguese

Head of Solutions Engineering

Implementation Specialist

• Lead and execute end-to-end implementation projects, including planning, scoping, installation, deployment, basic technical training, and implementation.
• Collaborate with customers to fully understand their requirements and provide tailored solutions.
• Effectively manage and communicate project tasks and commitments with customers, partners, and system integrators.
• Work with end customers to resolve broader technical challenges beyond individual support tickets.
• Deliver upgrade projects and ensure smooth transitions.
• Provide technical resolutions at a Tier-2 engineer level of expertise.
• Manage customer expectations, ensuring implementations stay within scope and timeline.
• Interface with internal teams (Sales, Customer Success, R&D, and Product Management) to ensure customer satisfaction.
• Proactively identify risks, manage scope changes, and develop contingency plans.
• Diagnose and troubleshoot technical issues, including system configuration, hardware, and network settings.
• Communicate with customers through various channels (onsite, phone, email, or chat) until issues are resolved.

Global Partner Manager

Director of Product, VSaaS

Head of Solutions Engineering

Implementation Engineer