Milestone PLM Solutions Private Limited

Implementation Engineer

Milestone PLM Solutions Private Limited

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $105,000 - $120,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudGoogle Cloud PlatformLinuxMacOSMongoDBPostgresSQL

About the role

  • Lead and execute end-to-end implementation projects, including planning, scoping, installation, deployment, basic technical training, and implementation.
  • Collaborate with customers to fully understand their requirements and provide tailored solutions.
  • Effectively manage and communicate project tasks and commitments with customers, partners, and system integrators.
  • Work with end customers to resolve broader technical challenges beyond individual support tickets.
  • Deliver upgrade projects and ensure smooth transitions.
  • Provide technical resolutions at a Tier-2 engineer level of expertise.
  • Manage customer expectations, ensuring implementations stay within scope and timeline.
  • Interface with internal teams (Sales, Customer Success, R&D, and Product Management) to ensure customer satisfaction.
  • Proactively identify risks, manage scope changes, and develop contingency plans.
  • Diagnose and troubleshoot technical issues, including system configuration, hardware, and network settings.
  • Communicate with customers through various channels (onsite, phone, email, or chat) until issues are resolved.

Requirements

  • At least three years of proven experience as a Deployment Engineer, Technical Support Engineer, or similar role.
  • Hands-on experience with Windows, Linux, and macOS environments.
  • Experience with PostgreSQL and MongoDB databases.
  • Experience with SQL scripting and PowerShell.
  • Strong knowledge of hardware, software, networking, and troubleshooting.
  • Demonstrated ability to explain technical concepts to both technical and non-technical users.
  • Excellent written and verbal communication skills in English (mandatory).
  • Experience managing customer deployment projects.
  • Experience with cloud providers (Azure, GCP, AWS) is advantageous.
  • High Availability (HA) configuration or architecture experience is a plus.
  • Certifications in Microsoft, Linux, Cisco, or similar technologies are a plus.
  • Experience in security and customer insights markets, specifically in Video Management Software (VMS), is advantageous.