Implementation Specialist

• Lead and execute end-to-end implementation projects, including planning, scoping, installation, deployment, basic technical training, and implementation.
• Collaborate with customers to fully understand their requirements and provide tailored solutions.
• Effectively manage and communicate project tasks and commitments with customers, partners, and system integrators.
• Work with end customers to resolve broader technical challenges beyond individual support tickets.
• Deliver upgrade projects and ensure smooth transitions.
• Provide technical resolutions at a Tier-2 engineer level of expertise.
• Manage customer expectations, ensuring implementations stay within scope and timeline.
• Interface with internal teams (Sales, Customer Success, R&D, and Product Management) to ensure customer satisfaction.
• Proactively identify risks, manage scope changes, and develop contingency plans.
• Diagnose and troubleshoot technical issues, including system configuration, hardware, and network settings.
• Communicate with customers through various channels (onsite, phone, email, or chat) until issues are resolved.

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