Milestone PLM Solutions Private Limited

Head of Solutions Engineering

Milestone PLM Solutions Private Limited

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $157,709 - $182,933 per year

Job Level

Lead

Tech Stack

LinuxPostgres

About the role

  • Responsibilities: Responsible for the specifications, installation, configuration, and commissioning of proof of concept and demo systems for Partners and Customers
  • Help the Sales team members respond to requests for information (RFI) and requests for proposals (RFP), including compliance, data privacy, and architecture
  • Provide technical advice to end users, resellers, and the internal sales team on different technologies and integration solutions using a variety of tools (email, case management platform, etc)
  • Build customized dashboards tailored to vertical-specific use cases for proof of concept and demo environments
  • Provide technical support to resolve system and environment issues for Partner, Customer, and Demo/POV systems, including being a liaison between the internal R&D teams, the Partners, and the end users (where required)
  • Work in conjunction with the Sales and Marketing team members to address technical questions and conduct product demonstrations
  • Refer to our internal knowledge base, documentation, and external resources to provide accurate answers and solutions to requests promptly
  • Provide pre-sales product training, when needed, to operators, administrators, end users, partners, and Sales team members
  • Disseminate relevant acquired knowledge to the other team members, both technical and non-technical
  • Support marketing activities, including trade shows, webinars, and other campaigns for developing new customer leads
  • Support trade shows, including booth setup, booth staffing, and presentation assistance
  • Travel required, regional and occasionally international (up to 50% depending on business requirements)
  • Other tasks as assigned
  • Your Experience: A Bachelor's degree or higher in a technical discipline - Engineering, Information Technology, Computer Science, or a relevant field
  • Minimum 4 years of work experience in a customer-facing role involving both pre-and post-sales engineering activities, training, and technical support
  • Experience managing a team of Solution Engineers
  • Strong knowledge and experience of both hardware and software products (IP networking, SaaS applications, video security, client/server environments, and other communication systems)
  • Strong knowledge and experience with Video Management Systems, Video Recording, and Video Analytics
  • Thorough understanding of the data flow throughout a system (database, IIS, thin-client GUI)
  • Hands-on experience with Windows and Linux (Ubuntu/RHEL) environments
  • Familiarity working with databases (PostgreSQL, etc) and reading log files
  • Experience in IIS web services and RESTful API calls
  • Experience with troubleshooting a web-based platform using various tools and methodologies (browser developer tools, application logs, etc)
  • Time management skills enabling you to prioritize your tasks accordingly and independently
  • Innate ability to work in harmony with different personality types while understanding your role in the sales process
  • Passion for knowledge acquisition through curiosity to find answers to questions you don't know, to continue learning how products work, and to create new solutions for customers
  • Fluent in English with a preference for bilingual candidates in Spanish and/or Portuguese

Requirements

  • A Bachelor's degree or higher in a technical discipline - Engineering, Information Technology, Computer Science, or a relevant field
  • Minimum 4 years of work experience in a customer-facing role involving both pre-and post-sales engineering activities, training, and technical support
  • Experience managing a team of Solution Engineers
  • Strong knowledge and experience of both hardware and software products (IP networking, SaaS applications, video security, client/server environments, and other communication systems)
  • Strong knowledge and experience with Video Management Systems, Video Recording, and Video Analytics
  • Thorough understanding of the data flow throughout a system (database, IIS, thin-client GUI)
  • Hands-on experience with Windows and Linux (Ubuntu/RHEL) environments
  • Familiarity working with databases (PostgreSQL, etc) and reading log files
  • Experience in IIS web services and RESTful API calls
  • Experience with troubleshooting a web-based platform using various tools and methodologies (browser developer tools, application logs, etc)
  • Time management skills enabling you to prioritize your tasks accordingly and independently
  • Innate ability to work in harmony with different personality types while understanding your role in the sales process
  • Passion for knowledge acquisition through curiosity to find answers to questions you don't know, to continue learning how products work, and to create new solutions for customers
  • Fluent in English with a preference for bilingual candidates in Spanish and/or Portuguese