Mightycare

System Administrator

• Customer support as the primary point of contact via phone, email and remote access.
• Independently receive, process and document service requests and incidents.
• Provide technical support and system monitoring in the areas of virtualization, Windows and Linux server services.
• Administer server hardware, storage systems, operating systems and networks.
• Proactively monitor customer systems and perform regular health checks.
• Identify root causes of problems and derive improvement measures.
• Plan, execute and control managed services within agreed SLAs.
• Participate in change management and consistently document all activities.
• Prepare service reports and support Continual Service Improvement (CSI).
• Work closely with customers and internal teams to ensure stable, secure and high-quality service delivery.

IT System Administrator

• Customer support: Primary point of contact for customers via phone, email and remote access.
• Independent handling, processing and documentation of service requests and incidents.
• Technical support and system monitoring: Analyze, prioritize and implement sustainable resolutions for incidents in the areas of virtualization, Windows and Linux server services.
• Administration of server hardware, storage systems, operating systems and networks.
• Proactive monitoring of customer systems and performing regular health checks.
• Identify root causes of issues and derive improvement measures.
• Managed services: Plan, execute and oversee managed services within agreed SLAs.
• Participate in change management and consistently document all processes.
• Prepare service reports and support Continual Service Improvement (CSI).
• Close collaboration with customers and internal teams to ensure stable, secure and high-quality service delivery.

IT Systems Administrator – m/f/d

• Kundenbetreuung: Zentrale Anlaufstelle für Kunden über Telefon, E-Mail und Remote-Zugriff.
• Eigenverantwortliche Annahme, Bearbeitung und Dokumentation von Service Requests und Störungen.
• Technischer Support und Systemüberwachung: Analyse, Priorisierung und nachhaltige Behebung von Incidents im Bereich Virtualisierung, Windows- und Linux-Serverdienste.
• Administration von Server-Hardware, Storage-Systemen, Betriebssystemen und Netzwerken.
• Proaktive Überwachung der Kundensysteme sowie regelmäßige Health-Checks.
• Identifizierung von Problemursachen und Ableitung von Verbesserungsmaßnahmen.
• Managed Services: Planung, Durchführung und Kontrolle von Managed-Services im Rahmen vereinbarter SLAs.
• Mitwirkung im Change Management sowie konsequente Dokumentation aller Vorgänge.
• Erstellung von Service-Reports und Unterstützung im Continual Service Improvement (CSI).
• Enge Zusammenarbeit mit Kunden und internen Teams zur Sicherstellung einer stabilen, sicheren und qualitativ hochwertigen Serviceerbringung.

IT System Administrator – m/w/d

• Customer support: Primary point of contact for customers via phone, email and remote access.
• Independent acceptance, processing and documentation of service requests and incidents.
• Technical support and system monitoring: Analyze, prioritize and permanently resolve incidents in the areas of virtualization, Windows and Linux server services.
• Administration of server hardware, storage systems, operating systems and networks.
• Proactive monitoring of customer systems as well as regular health checks.
• Identification of root causes and derivation of improvement measures.
• Planning, execution and control of managed services within agreed SLAs.
• Participation in change management and consistent documentation of all processes.
• Preparation of service reports and support for Continual Service Improvement (CSI).
• Close collaboration with customers and internal teams to ensure stable, secure and high-quality service delivery.