Mightycare

System Administrator

• Customer support: Primary point of contact for customers via phone, email and remote access.
• Independent acceptance, processing and documentation of service requests and incidents.
• Technical support and system monitoring: Analyze, prioritize and permanently resolve incidents in the areas of virtualization, Windows and Linux server services.
• Administration of server hardware, storage systems, operating systems and networks.
• Proactive monitoring of customer systems as well as regular health checks.
• Identification of root causes and derivation of improvement measures.
• Planning, execution and control of managed services within agreed SLAs.
• Participation in change management and consistent documentation of all processes.
• Preparation of service reports and support for Continual Service Improvement (CSI).
• Close collaboration with customers and internal teams to ensure stable, secure and high-quality service delivery.

IT System Administrator

• Customer support: Primary point of contact for customers via phone, email and remote access.
• Independent intake, processing and documentation of service requests and incidents.
• Technical support and system monitoring: Analyze, prioritize and sustainably resolve incidents related to virtualization, Windows and Linux server services.
• Administration of server hardware, storage systems, operating systems and networks.
• Proactive monitoring of customer systems and regular health checks.
• Identify root causes and derive improvement measures.
• Managed services: Plan, execute and control managed services within agreed SLAs.
• Participate in change management and consistently document all activities.
• Prepare service reports and support continual service improvement (CSI).
• Work closely with customers and internal teams to ensure stable, secure and high-quality service delivery.

IT System Administrator – m/f/d

• Customer support: primary point of contact for customers via phone, email, and remote access.
• Independent receipt, handling, and documentation of service requests and incidents.
• Technical support and system monitoring: analyze, prioritize, and permanently resolve incidents.
• Administration of server hardware, storage systems, operating systems, and networks.
• Proactive monitoring of customer systems and regular health checks.
• Identifying root causes and deriving improvement measures.
• Planning, execution, and management of managed services within agreed SLAs.
• Participation in change management and consistent documentation of all processes.
• Creation of service reports and support for Continual Service Improvement (CSI).

IT System Administrator

IT System Administrator – m/f/d

IT System Administrator – m/w/d