IT System Administrator

Mightycare

IT System Administrator responsible for customer support and system management in a hybrid role. Join Mightycare Solutions, focusing on cloud and managed services in IT infrastructure.

Posted 6/6/2026full-timeFrankfurt • 🇩🇪 GermanyMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows serverLinux serverVMwarenetworkingDNSDHCPsystem monitoringservice request processingincident resolutionmanaged services

Soft Skills

customer supportservice orientationcommunication skillsteamworkindependencemotivationwillingness to learncuriosityprofessionalismcollaboration

Tools & Technologies

remote access toolsstorage systemsoperating systemscloud environmentsIT security toolshealth check toolsservice management softwaredocumentation toolsmonitoring toolschange management systems

Certifications & Qualifications

IT specialist for system integrationvocational training in IT

Industry Keywords

virtualizationcloud computingIT securityservice level agreements (SLA)Continual Service Improvement (CSI)root cause analysistechnical supportsystem administrationprocess documentationcustomer service

Tech Stack

Tools & technologies

CloudDNSLinuxVMware

About the role

Key responsibilities & impact

Customer support: Primary point of contact for customers via phone, email and remote access.
Independent acceptance, processing and documentation of service requests and incidents.
Technical support and system monitoring: Analyze, prioritize and permanently resolve incidents in the areas of virtualization, Windows and Linux server services.
Administration of server hardware, storage systems, operating systems and networks.
Proactive monitoring of customer systems as well as regular health checks.
Identification of root causes and derivation of improvement measures.
Planning, execution and control of managed services within agreed SLAs.
Participation in change management and consistent documentation of all processes.
Preparation of service reports and support for Continual Service Improvement (CSI).
Close collaboration with customers and internal teams to ensure stable, secure and high-quality service delivery.

Requirements

What you’ll need

Professional background: Completed vocational training in IT (e.g. IT specialist for system integration) or comparable qualification.
Career changers with relevant practical experience are also welcome.
Motivation and willingness to learn: You are curious, enjoy developing further and want to continually expand your knowledge in a modern IT environment.
Service orientation: Professional and friendly manner in dealing with customers and colleagues is a matter of course for you.
Communication skills and teamwork: You enjoy working in a team but can also take on tasks independently.
Technical basics: You are proficient with Windows (client/server) and Linux systems.
Terms like DNS and DHCP are familiar to you, and you have a solid basic understanding of networking.
Virtualization & cloud: Good hands-on experience with VMware technologies and knowledge of cloud environments.
Interest in IT security: You are interested in IT security topics and apply this knowledge actively in day-to-day work or continuously deepen it.
Technology affinity: Enthusiasm for new technologies and trends, especially in the areas of cloud and security, combined with a willingness to pursue continuous professional development.
Language skills: Very good German language skills, spoken and written.

Benefits

Comp & perks

Secure position: Permanent contract in a stable IT environment.
Fair pay: Your work is rewarded appropriately.
Work-life balance: 30 vacation days, flexible working hours and the option to work hybrid.
Locations & accessibility: Offices in Frankfurt and Hennef – well connected by train and car, parking spaces included.
Work environment: Modern IT equipment, complimentary beverages and short distances to your colleagues.
Training: Access to vendor certifications and real projects that advance your professional development.
Team: An open, helpful environment where everyone counts – from apprentices to seniors.
Extras: Contribution to capital-forming savings plans (vermögenswirksame Leistungen) and company events that are fun.