IT Systems Administrator – m/f/d

Mightycare

IT System Administrator role at Mightycare Solutions managing IT infrastructure and customer support. Focused on virtualization, server management, and customer interaction in a hybrid work environment.

Posted 7/1/2026full-timeHennef • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudDNSLinuxVMware

About the role

Key responsibilities & impact

Customer support: Primary point of contact for customers via phone, email and remote access.
Independent handling, processing and documentation of service requests and incidents.
Technical support and system monitoring: Analyze, prioritize and implement sustainable resolutions for incidents in the areas of virtualization, Windows and Linux server services.
Administration of server hardware, storage systems, operating systems and networks.
Proactive monitoring of customer systems and performing regular health checks.
Identify root causes of issues and derive improvement measures.
Managed services: Plan, execute and oversee managed services within agreed SLAs.
Participate in change management and consistently document all processes.
Prepare service reports and support Continual Service Improvement (CSI).
Close collaboration with customers and internal teams to ensure stable, secure and high-quality service delivery.

Requirements

What you’ll need

Professional background: Completed vocational training in the IT field (e.g. IT specialist for system integration) or a comparable qualification.
Career changers with relevant practical experience are also welcome.
Motivation and willingness to learn: You are curious, enjoy developing professionally and want to continuously expand your knowledge in a modern IT environment.
Service orientation: A professional and friendly manner when dealing with customers and colleagues is natural for you.
Strong communication skills and team player: You enjoy working in a team but can also take on tasks independently.
Technical fundamentals: Proficient with Windows (client/server) and Linux systems.
You are familiar with concepts such as DNS and DHCP, and you have a solid basic understanding of networking that you can further develop with hands-on experience.
Virtualization & cloud: Good practical experience with VMware technologies (Broadcom / Omnissa) and knowledge of cloud environments.
Interest in IT security: You are interested in IT security topics and actively apply or continuously deepen this knowledge in daily work.
Tech affinity: Enthusiasm for new technologies and trends, especially in cloud and security, combined with a commitment to continuous professional development.
Language skills: Very good German language skills, both spoken and written.

Benefits

Comp & perks

Secure employment: Permanent contract in a stable IT environment.
Fair compensation: Your work will be rewarded with competitive pay.
Work–life balance: 30 days of vacation, flexible working hours and the option to work hybrid.
Locations & accessibility: Offices in Frankfurt and Hennef – well connected by train and car, parking included.
Work environment: Modern IT equipment, complimentary drinks and short distances to your colleagues.
Training: Access to vendor certifications and real projects that advance your expertise.
Team: An open, supportive environment where everyone matters – from trainees to seniors.
Extras: Contribution to capital-forming benefits and joint events that are fun.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Windows Client/Server ProficiencyLinux System ProficiencyVirtualizationCloud TechnologiesIncident ResolutionService Request ManagementSystem MonitoringHealth ChecksRoot Cause AnalysisChange Management

Soft Skills

Strong Communication SkillsTeam PlayerService OrientationMotivation to LearnIndependent Task Management

Certifications

Vocational Training in IT