Analyst

• Location: Hybrid - South Africa, must be Cape Town-based
• Salary: R30000 per month
• Working Hours: 40 hours per week, spread across 5 days. Shifts are scheduled between 9:00am and 11:00pm, with coverage required for at least two weekends per month.
• Midnite is a next-generation betting platform built to bring fans closer to games through betting experiences.
• Role: Build global Workforce Management function; blend real-time monitoring, deep performance analysis, AI-driven tools, and proactive decision-making.
• Responsibilities: Monitor live queues, make tactical intraday adjustments, surface trends, influence decisions, drive continuous improvement across the business.
• Tasks: Real-time analysis, performance insights, scheduling & forecasting, reporting & trends, escalation management, collaboration with Planning/Forecasting/Operations, AI & automation setup/testing, champion agent experience.
• Success in 6 months: Trusted Performance Analyst, refined real-time practices, dashboards and reports, operations leaders rely on your analysis, AI WFM embedded, CSAT and agent satisfaction improve.

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