Senior Associate, Configuration Analyst
NTT DATA, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Port Elizabeth • 🇿🇦 South Africa
Visit company websiteJob Level
Senior
About the role
- Offers detailed support related to the configuration management process
- Works on strategic projects to govern the configuration management processes
- Participates in the evaluation of existing configuration management systems and the design, implementation and management of new / improved systems for efficiency and effectiveness
- Conducts presentation to educate and trains users on the use of the configuration process
- Manages stakeholder relationships by proactively engaging with clients
- Works closely with internal clients to extract and compiles monthly reports as defined and agreed
- Brings subject matter expertise in the evaluation of proprietary configuration management tools and recommend those that best meet the organization’s budget, resource, timescale and technical requirements
- Ensures compliance with laid down procedures by contributing and participating in both internal and external audits
- Performs any other related task as required
Requirements
- Bachelor's degree or equivalent in a Computer Science or Information Technology field, or related field
- ITIL certification preferred
- Intermediate Certificate in Release Control and Validation preferred
- Moderate level of demonstrable experience working with internal and external stakeholders
- Moderate level of experience analyzing process and recommending improvements
- Moderate level of experience with a concentration and firm understanding of business practices
Benefits
- Flexible working arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
configuration managementprocess evaluationsystem designsystem implementationreport compilationstakeholder engagementaudit complianceprocess analysisbusiness practices
Soft skills
presentation skillstraining skillsrelationship managementcommunication skills
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information TechnologyITIL certificationIntermediate Certificate in Release Control and Validation