Field Brand Ambassador
SEMCOG
Customer Support Representative
Metrc
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Receive incoming and place outgoing calls; send outgoing messages and respond to incoming emails
- Serve as first point of contact, work closely with clients to determine needs, research issues, and provide necessary information
- Provide world class customer service, troubleshooting, and light technical support for Metrc's cannabis regulatory software
- Collaborate with the CSM and Support team members to ensure consistency and a thorough understanding of the situation
- Clearly and consistently document calls, details and follow SOWs
- Maintain reliable and consistent high-speed internet and follow scheduled shift (11am ET to 7:30pm ET)
- Availability for periodic Saturday shifts as required based on operational needs
Requirements
- High school diploma or equivalent required
- One (1) to two (2) years of professional customer service/support expertise and/or proven technical ability (either via phone, virtual, chat, or in-person)
- Base working knowledge of Salesforce
- Required to work based on business needs, including occasional Saturdays, Sundays and holidays with flexible hours
- Availability for periodic Saturday shifts (typically once per month or as required)
- Excellent customer service skills with a passion for service; "Client Focused"
- Exhibits commitment to excellence, high standards and keen attention to detail
- Proficiency in speaking to highly technical software
- Willingness to work within a constantly changing work environment with flexibility and enthusiasm
- Excellent written communication skills with demonstrated ability to write clearly and informatively
- Excellent verbal communication skills including the ability to listen attentively, clarify needs and remain positive
- Proficient at the use of Microsoft Word, PowerPoint, and Excel (or equivalent programs)
- Ability to manage multiple applications running simultaneously
- Must have high-speed, land line internet service (50 megabits download and 1 megabit upload) from a reliable provider
- Successful completion of a pre-employment assessment
- Successful completion of initial training
- Candidates must be based and work in the US
