Metrc

Customer Support

• Receive incoming and place outgoing calls; send outgoing messages and respond to incoming emails
• Serve as first point of contact, work closely with clients to determine needs, research issues, and provide necessary information
• Provide world class customer service, troubleshooting, and light technical support for Metrc's cannabis regulatory software
• Collaborate with the CSM and Support team members to ensure consistency and a thorough understanding of the situation
• Clearly and consistently document calls, details and follow SOWs
• Maintain reliable and consistent high-speed internet and follow scheduled shift (11am ET to 7:30pm ET)
• Availability for periodic Saturday shifts as required based on operational needs

Customer Support Representative