Metrc

Support Engineer

• Serve as the escalation point within Support for complex system and API issues, using log analysis, database queries, API testing, and scripting to diagnose root causes.
• Investigate and troubleshoot issues in .NET (C#) and/or Node.js applications by reviewing logs, tracing application behavior, and reproducing defects in lower environments when possible.
• Create and manage detailed JIRA tickets — including reproduction steps, logs, technical findings, and recommended fixes — to accelerate Development team resolution.
• Write scripts and tooling (C#, JavaScript, PowerShell, SQL, or similar) to automate repetitive troubleshooting and reduce time-to-resolution.
• Identify recurring issue patterns and help drive permanent, code-based solutions such as bug fixes, data correction scripts, API improvements, or internal tools.
• Build and maintain internal support automation, diagnostic tools, and workflow improvements that empower the broader team to self-serve.
• Proactively communicate status updates, timelines, workarounds, and resolutions to end users and stakeholders throughout the support process.
• Create and maintain troubleshooting guides, runbooks, and knowledge base articles with a preference for technical, executable, and code-backed documentation.
• May perform other additional duties and responsibilities as assigned.

Technical Support Engineer

Supervisor

• Supervise and monitor the daily activities of Support team members, ensuring adherence to KPIs and company performance goals.
• Provide guidance and mentorship to direct reports, ensuring professional growth and high performance aligned with business objectives.
• Act as a resource for the Support team, answering questions and assisting with issue resolution.
• Monitor and review employee performance, providing feedback and support as needed to drive improvement in key metrics.
• Identify and escalate any concerns related to team performance or workflow inefficiencies to management.
• Collaborate with cross-functional teams to resolve escalated issues.
• Assist in resolving customer grievances and mentor employees through complex support scenarios.
• Conduct regular quality assurance (QA) evaluations and check-ins for direct reports, ensuring alignment with KPIs.
• Maintain strict confidentiality regarding sensitive employee information.

Support Supervisor

Project Manager

• Lead California’s local Metrc team in delivering services to meet client objectives
• Foster client-agency relationships through frequent communication of updates, a thorough understanding of the Metrc system and State regulations, and regular productive meetings with the client-agency
• Coordinate with internal Metrc departments to provide resources to fulfill client agency requests
• Brief and advise Metrc senior and executive leadership on California operations and strategic considerations
• Identify deficiencies in operational processes and address solutions
• Participate in special events as California’s Metrc lead
• Lead one or more multi-disciplinary Agile delivery teams to deliver products and/or iterations to existing products to meet user needs
• Participate in project risk and issue management activity throughout the project lifecycle as needed
• Deliver all contract deliverables in alignment with the approved work authorizations
• Develop and maintain Maintenance & Operations Plan, and execute delivery of services to support all M&O activities
• May perform other additional duties and responsibilities as assigned

CSM – CA Project Manager

Product Manager

• Own the end-to-end lifecycle of a Metrc software product.
• Act as a bridge between stakeholders, customers and development teams.
• Establish a clear product vision, business case, and strategy.
• Leverage AI-powered tools to enhance product discovery.
• Conduct market research, competitive analysis, and customer feedback.
• Translate concepts into detailed product requirements and specifications.
• Lead cross-functional teams to deliver high-quality products.
• Monitor product performance using KPIs and analytics.
• Own product success metrics such as adoption and retention.
• Serve as the voice of the customer.
• Prioritize and manage the product backlog.
• Communicate the vision and strategy to stakeholders.

Implementation Specialist

• Guide clients through the onboarding process, including system setup, configuration, integration, and data migration as needed
• Work closely with clients to understand their unique requirements and implement our solution to meet their needs and ensure seamless integration with their existing platforms
• Serve as the main point of contact for our clients throughout the implementation process.
• Coordinate with internal teams, such as product and support, to address client needs and ensure timely resolution of issues
• Ongoing collaboration with cross-functional teams to understand business requirements and translate them into implementation processes
• Identify areas for improvement in the product or implementation process based on client feedback
• Collaborate with product development team to suggest enhancements or updates to the product
• Assist in development of comprehensive documentation around implementation workflows and procedures for internal use and end-user guidance
• Keep detailed records of client interactions and feedback for future reference
• Manage integrations with third party integrators, including technical support and SMEs as needed
• Gather and analyze data on client usage patterns, implementation timelines, and support requests to provide insights into areas of strength and areas for improvement recommendations

Backend Engineer

• Assist in developing backend services using .NET Framework / .NET 10 and C#.
• Support the development and maintenance of RESTful APIs used by web and mobile applications.
• Collaborate with senior engineers to build scalable and secure backend systems.
• Work with front-end engineers to integrate user-facing elements with backend services.
• Contribute to database development and maintenance using SQL Server or PostgreSQL.
• Write clean, maintainable, and well-documented code following established engineering standards.
• Participate in code reviews and incorporate feedback to improve development practices.
• Assist in troubleshooting application issues and supporting production systems.
• Contribute to automated testing and follow Test Driven Development (TDD) practices.
• Participate in Agile development processes including sprint planning, stand-ups, and retrospectives.
• Continue developing technical skills and stay informed on evolving .NET technologies.
• May perform other additional duties and responsibilities as assigned.

Junior Backend .NET Engineer

Solutions Engineer

• Own end-to-end deployment of Metrc’s product suite for cannabis operators
• Run technical and operational discovery with prospects
• Build feasibility assessments, statements of work, and rollout plans
• Partner with Sales on demos and technical Q&A
• Design and execute implementations end-to-end
• Lead pilot deployments and capture learnings
• Own go-live support workflows
• Develop and maintain documentation and reference artifacts
• Feed structured signal back to Product on implementation friction

• Design and implement backend architecture using .NET Framework / .NET 8 and C#.
• Develop and maintain RESTful APIs and microservices for web and mobile applications.
• Optimize application performance, scalability, and security across distributed systems.
• Collaborate with FE engineers to integrate user-facing elements with server-side logic.
• Implement database solutions (SQL Server, PostgreSQL) and ensure efficient query performance.
• Participate in code reviews, enforce best practices, and mentor junior developers.
• Troubleshoot production issues and provide timely resolutions.
• Ensure compliance with security standards and data protection protocols.
• Contribute to CI/CD pipelines and automated deployment processes.
• Stay current with emerging .NET technologies and cloud-native development trends.
• Follow a TDD methodology

Senior Backend .NET Engineer

Operations

• Own and manage the Enablement team's intake queue, ensuring all incoming requests are captured, categorized, and assessed for prioritization against current team capacity and strategic objectives.
• Assign work to team members and contractors based on capacity, skill set, and project priority, maintaining clear ownership for every active workstream.
• Track all active and upcoming enablement projects in Jira, ensuring timelines, milestones, dependencies, and status are accurate and current at all times.
• Facilitate cross-functional review coordination for content requiring input or approval from Product, CSM, Support, or other internal stakeholders, managing the review cycle from initiation to sign-off.
• Build and maintain delivery dashboards and reporting mechanisms that give the Director of Enablement and CX leadership clear, real-time visibility into project health, capacity, and output.
• Identify and escalate delivery risks proactively, surfacing timeline conflicts, resource gaps, or blocked work before they affect delivery commitments.
• Own the quality assurance process for content published to Metrc University, executing QA checks against defined standards before any course, module, or resource goes live to learners.
• Maintain operational documentation including intake SOPs, QA checklists, review process guides, and delivery workflow standards, ensuring the team's operating model is documented and repeatable.
• Support the transition of project tracking from Teamwork to Jira, ensuring continuity of visibility and no loss of project history during the migration period.
• Coordinate with external vendors and contractors on delivery timelines and review processes as directed by the Director of Customer Enablement.
• Continuously assess and improve operational processes, identifying friction points and proposing solutions that increase team throughput and output quality.
• Maintain strict confidentiality regarding internal strategy, customer information, and state contract obligations.
• Perform additional duties as assigned by the Director of Customer Enablement or CX leadership.