Metrc

Implementation Specialist

• Guide clients through the onboarding process, including system setup, configuration, integration, and data migration as needed
• Work closely with clients to understand their unique requirements and implement our solution to meet their needs and ensure seamless integration with their existing platforms
• Serve as the main point of contact for our clients throughout the implementation process.
• Coordinate with internal teams, such as product and support, to address client needs and ensure timely resolution of issues
• Ongoing collaboration with cross-functional teams to understand business requirements and translate them into implementation processes
• Identify areas for improvement in the product or implementation process based on client feedback
• Collaborate with product development team to suggest enhancements or updates to the product
• Assist in development of comprehensive documentation around implementation workflows and procedures for internal use and end-user guidance
• Keep detailed records of client interactions and feedback for future reference
• Manage integrations with third party integrators, including technical support and SMEs as needed
• Gather and analyze data on client usage patterns, implementation timelines, and support requests to provide insights into areas of strength and areas for improvement recommendations

Backend Engineer

• Assist in developing backend services using .NET Framework / .NET 10 and C#.
• Support the development and maintenance of RESTful APIs used by web and mobile applications.
• Collaborate with senior engineers to build scalable and secure backend systems.
• Work with front-end engineers to integrate user-facing elements with backend services.
• Contribute to database development and maintenance using SQL Server or PostgreSQL.
• Write clean, maintainable, and well-documented code following established engineering standards.
• Participate in code reviews and incorporate feedback to improve development practices.
• Assist in troubleshooting application issues and supporting production systems.
• Contribute to automated testing and follow Test Driven Development (TDD) practices.
• Participate in Agile development processes including sprint planning, stand-ups, and retrospectives.
• Continue developing technical skills and stay informed on evolving .NET technologies.
• May perform other additional duties and responsibilities as assigned.

Junior Backend .NET Engineer

Solutions Engineer

• Own end-to-end deployment of Metrc’s product suite for cannabis operators
• Run technical and operational discovery with prospects
• Build feasibility assessments, statements of work, and rollout plans
• Partner with Sales on demos and technical Q&A
• Design and execute implementations end-to-end
• Lead pilot deployments and capture learnings
• Own go-live support workflows
• Develop and maintain documentation and reference artifacts
• Feed structured signal back to Product on implementation friction

• Design and implement backend architecture using .NET Framework / .NET 8 and C#.
• Develop and maintain RESTful APIs and microservices for web and mobile applications.
• Optimize application performance, scalability, and security across distributed systems.
• Collaborate with FE engineers to integrate user-facing elements with server-side logic.
• Implement database solutions (SQL Server, PostgreSQL) and ensure efficient query performance.
• Participate in code reviews, enforce best practices, and mentor junior developers.
• Troubleshoot production issues and provide timely resolutions.
• Ensure compliance with security standards and data protection protocols.
• Contribute to CI/CD pipelines and automated deployment processes.
• Stay current with emerging .NET technologies and cloud-native development trends.
• Follow a TDD methodology

Senior Backend .NET Engineer

Operations

• Own and manage the Enablement team's intake queue, ensuring all incoming requests are captured, categorized, and assessed for prioritization against current team capacity and strategic objectives.
• Assign work to team members and contractors based on capacity, skill set, and project priority, maintaining clear ownership for every active workstream.
• Track all active and upcoming enablement projects in Jira, ensuring timelines, milestones, dependencies, and status are accurate and current at all times.
• Facilitate cross-functional review coordination for content requiring input or approval from Product, CSM, Support, or other internal stakeholders, managing the review cycle from initiation to sign-off.
• Build and maintain delivery dashboards and reporting mechanisms that give the Director of Enablement and CX leadership clear, real-time visibility into project health, capacity, and output.
• Identify and escalate delivery risks proactively, surfacing timeline conflicts, resource gaps, or blocked work before they affect delivery commitments.
• Own the quality assurance process for content published to Metrc University, executing QA checks against defined standards before any course, module, or resource goes live to learners.
• Maintain operational documentation including intake SOPs, QA checklists, review process guides, and delivery workflow standards, ensuring the team's operating model is documented and repeatable.
• Support the transition of project tracking from Teamwork to Jira, ensuring continuity of visibility and no loss of project history during the migration period.
• Coordinate with external vendors and contractors on delivery timelines and review processes as directed by the Director of Customer Enablement.
• Continuously assess and improve operational processes, identifying friction points and proposing solutions that increase team throughput and output quality.
• Maintain strict confidentiality regarding internal strategy, customer information, and state contract obligations.
• Perform additional duties as assigned by the Director of Customer Enablement or CX leadership.

Enablement Operations Manager

Support Engineer

• Serve as the final escalation point within Support for complex system and API issues, using log analysis, database queries, API testing, and scripting to diagnose root causes.
• Create and manage detailed JIRA tickets — including reproduction steps, logs, and proposed fixes — to accelerate Development team resolution.
• Write scripts and tooling (Python, PowerShell, SQL, API utilities) to automate repetitive troubleshooting and reduce time-to-resolution.
• Identify recurring issue patterns and drive permanent, code-based solutions such as bug fixes, data migration scripts, or internal tools.
• Build and maintain internal support automation — diagnostic scripts, dashboards, and workflow tools that empower the broader team to self-serve.
• Proactively communicate status updates, timelines, and workarounds to end users and stakeholders throughout the resolution process.
• Create and maintain troubleshooting guides, runbooks, and knowledge base articles with a preference for executable, code-backed documentation.

Tier II Support Engineer

QA Engineer

• Design and maintain Metrc’s hardware and software compatibility framework
• Develop structured compatibility assessment methodologies across device categories
• Lead compatibility evaluations for new hardware vendors
• Maintain relationships with hardware vendors for firmware updates
• Own the development and ongoing maintenance of compatibility documentation
• Design and manage structured feedback collection processes from customer environments
• Collaborate with Product and Engineering teams during feature development
• Support Configuration team with technical guidance on hardware scenarios

QA Engineer – Hardware Compatibility, Integration

Manager

• Design and lead Metrc’s end-to-end release management process
• Establish release governance standards in collaboration with Engineering, QA, and Product
• Act as the primary release coordinator across Product, Engineering, QA, Support, and GTM teams
• Own the full spectrum of release communications
• Collaborate with the Head of Quality to align the release process with QA standards
• Track and analyze release health metrics

Release Manager

Account Executive

• Manage and execute a regional field sales strategy targeting licensed cannabis businesses within assigned territory
• Conduct on-site sales visits, product walk-throughs, and relationship-building with owners, managers, and decision-makers.
• Source, develop, and close new business opportunities, moving prospects through the full sales cycle from initial outreach to signed agreement.
• Maintain a deep understanding of the cannabis retail landscape, competitive environment, and market trends.
• Partner closely with Sales Development Rep, Marketing and CSM to follow up on warm leads, scheduled demos and qualified opportunities
• Engage Solutions Engineers for technical support and enhanced product demos when needed.
• Coordinate seamless handoffs with the Implementation and Support Teams to ensure strong customer onboarding and long-term adoption.
• Maintain updated opportunity notes, pipeline movement, and activity logging in Salesforce.
• Deliver clear value propositions, positioning statements, and in-field product demonstrations leveraging approved sales talk tracks.
• Address objections, provide high-level product insights, and guide prospects through next steps.
• Represent Metrc professionally at industry events, retail site visits, and community cannabis market gatherings.
• Maintain accurate pipeline data, territory notes, and forecast updates in Salesforce.
• Meet or exceed assigned sales metrics, outreach volumes, and quarterly revenue targets.
• Participate in sales training, role-playing, and ongoing skill-building sessions.
• May perform other additional duties and responsibilities as assigned.

Cannabis Field Sales Representative – Experienced

Product Designer

• Develop engaging and effective eLearning content using SCORM authoring, video editing, and AI powered design tools.
• Collaborate with subject matter experts (SMEs), stakeholders, and team members to analyze learning needs and design appropriate instructional strategies.
• Apply instructional design theories, models, and best practices to create interactive and multimedia-rich learning experiences.
• Conduct thorough quality assurance (QA) checks to ensure content accuracy, functionality, and adherence to design standards.
• Manage multiple projects simultaneously, ensuring deadlines and quality standards are met.
• Continuously assess and improve existing eLearning materials based on feedback, learner analytics, and industry trends.
• Provide guidance and mentorship to junior instructional designers and team members as needed.
• May perform other additional duties and responsibilities as assigned.