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Metrc

Support Supervisor

Metrc

Supervisor of Support managing daily operations and mentoring a customer support team at Metrc, LLC. Ensuring high service standards and team performance.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and mentorship capabilities while effectively managing support team performance and customer service operations. Proficient in problem-solving, decision-making, and maintaining high standards of quality assurance.

Highest-signal resume keywords
Leadership ExperienceCustomer Service SupportProblem-Solving AbilitiesCommunication SkillsOrganizational Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Quality AssurancePerformance MonitoringKPI ManagementIssue ResolutionTime Management
Soft Skills
MentorshipInterpersonal SkillsMultitasking
Tools & Technologies
Microsoft WordMicrosoft PowerPointMicrosoft Excel
Industry Keywords
Customer Grievance ResolutionCross-Functional CollaborationEmployee Performance FeedbackWorkflow Efficiency

About the role

Key responsibilities & impact
  • Supervise and monitor the daily activities of Support team members, ensuring adherence to KPIs and company performance goals.
  • Provide guidance and mentorship to direct reports, ensuring professional growth and high performance aligned with business objectives.
  • Act as a resource for the Support team, answering questions and assisting with issue resolution.
  • Monitor and review employee performance, providing feedback and support as needed to drive improvement in key metrics.
  • Identify and escalate any concerns related to team performance or workflow inefficiencies to management.
  • Collaborate with cross-functional teams to resolve escalated issues.
  • Assist in resolving customer grievances and mentor employees through complex support scenarios.
  • Conduct regular quality assurance (QA) evaluations and check-ins for direct reports, ensuring alignment with KPIs.
  • Maintain strict confidentiality regarding sensitive employee information.

Requirements

What you’ll need
  • High school diploma or equivalent required.
  • Minimum of 2 years of professional customer service/support experience.
  • Prior experience in a leadership or mentorship role preferred.
  • Strong problem-solving and decision-making abilities.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficiency in Microsoft Word, PowerPoint, and Excel (or equivalent programs).
  • Strong organizational skills with attention to detail.

Benefits

Comp & perks
  • Remote position
  • Professional development opportunities
  • Health insurance
  • Paid time off