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Metrc

Support Supervisor

Metrc

Supervisor of Support managing daily operations and mentoring a customer support team at Metrc, LLC. Ensuring high service standards and team performance.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Supervise and monitor the daily activities of Support team members, ensuring adherence to KPIs and company performance goals.
  • Provide guidance and mentorship to direct reports, ensuring professional growth and high performance aligned with business objectives.
  • Act as a resource for the Support team, answering questions and assisting with issue resolution.
  • Monitor and review employee performance, providing feedback and support as needed to drive improvement in key metrics.
  • Identify and escalate any concerns related to team performance or workflow inefficiencies to management.
  • Collaborate with cross-functional teams to resolve escalated issues.
  • Assist in resolving customer grievances and mentor employees through complex support scenarios.
  • Conduct regular quality assurance (QA) evaluations and check-ins for direct reports, ensuring alignment with KPIs.
  • Maintain strict confidentiality regarding sensitive employee information.

Requirements

What you’ll need
  • High school diploma or equivalent required.
  • Minimum of 2 years of professional customer service/support experience.
  • Prior experience in a leadership or mentorship role preferred.
  • Strong problem-solving and decision-making abilities.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficiency in Microsoft Word, PowerPoint, and Excel (or equivalent programs).
  • Strong organizational skills with attention to detail.

Benefits

Comp & perks
  • Remote position
  • Professional development opportunities
  • Health insurance
  • Paid time off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Quality AssurancePerformance MonitoringKPI ManagementIssue ResolutionTime Management
Soft Skills
MentorshipInterpersonal SkillsMultitasking