Enablement Operations Manager

Metrc

Enablement Operations Manager responsible for operational rigor and quality assurance at Metrc, managing intake requests and project timelines for their learning platform.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own and manage the Enablement team's intake queue, ensuring all incoming requests are captured, categorized, and assessed for prioritization against current team capacity and strategic objectives.
Assign work to team members and contractors based on capacity, skill set, and project priority, maintaining clear ownership for every active workstream.
Track all active and upcoming enablement projects in Jira, ensuring timelines, milestones, dependencies, and status are accurate and current at all times.
Facilitate cross-functional review coordination for content requiring input or approval from Product, CSM, Support, or other internal stakeholders, managing the review cycle from initiation to sign-off.
Build and maintain delivery dashboards and reporting mechanisms that give the Director of Enablement and CX leadership clear, real-time visibility into project health, capacity, and output.
Identify and escalate delivery risks proactively, surfacing timeline conflicts, resource gaps, or blocked work before they affect delivery commitments.
Own the quality assurance process for content published to Metrc University, executing QA checks against defined standards before any course, module, or resource goes live to learners.
Maintain operational documentation including intake SOPs, QA checklists, review process guides, and delivery workflow standards, ensuring the team's operating model is documented and repeatable.
Support the transition of project tracking from Teamwork to Jira, ensuring continuity of visibility and no loss of project history during the migration period.
Coordinate with external vendors and contractors on delivery timelines and review processes as directed by the Director of Customer Enablement.
Continuously assess and improve operational processes, identifying friction points and proposing solutions that increase team throughput and output quality.
Maintain strict confidentiality regarding internal strategy, customer information, and state contract obligations.
Perform additional duties as assigned by the Director of Customer Enablement or CX leadership.

Requirements

What you’ll need

Bachelor's degree in Business, Communications, Education, Project Management, or equivalent practical experience.
5 or more years of experience in project or program management, learning operations, content operations, or a closely related function within a SaaS or technology environment.
Demonstrated ability to design and manage end-to-end operational workflows, including intake frameworks, QA processes, and delivery reporting systems.
Advanced proficiency in Jira or a comparable project management platform, with experience building and maintaining dashboards and reporting structures.
Substantive experience administering or coordinating within an LMS environment, including direct QA responsibility for published content.
Proven ability to coordinate cross-functional review cycles involving multiple stakeholders and competing priorities, with a track record of keeping reviews on schedule.
Comfortable operating independently, making prioritization decisions within established frameworks, and bringing solutions rather than problems to leadership.
Experience in a regulated industry such as cannabis, healthcare, or fintech a plus.
Strong executive communication skills, able to present delivery data and operational insights clearly to team leadership and cross-functional partners.

Benefits

Comp & perks

Fully remote position
Health insurance benefits
Professional development opportunities
Career growth potential

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementoperational workflowsquality assurancedelivery reporting systemsintake frameworkscontent operationsLMS administrationdashboard creationdata presentation

Soft Skills

cross-functional coordinationprioritizationindependent decision-makingproblem-solvingcommunication

Certifications

Bachelor's degree in BusinessBachelor's degree in CommunicationsBachelor's degree in EducationBachelor's degree in Project Management