Implementation Specialist

Metrc

Implementation Specialist at Metrc involved in onboarding clients and optimizing solutions for cannabis regulatory systems. Requires degree and experience in software implementation and customer support.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Guide clients through the onboarding process, including system setup, configuration, integration, and data migration as needed
Work closely with clients to understand their unique requirements and implement our solution to meet their needs and ensure seamless integration with their existing platforms
Serve as the main point of contact for our clients throughout the implementation process.
Coordinate with internal teams, such as product and support, to address client needs and ensure timely resolution of issues
Ongoing collaboration with cross-functional teams to understand business requirements and translate them into implementation processes
Identify areas for improvement in the product or implementation process based on client feedback
Collaborate with product development team to suggest enhancements or updates to the product
Assist in development of comprehensive documentation around implementation workflows and procedures for internal use and end-user guidance
Keep detailed records of client interactions and feedback for future reference
Manage integrations with third party integrators, including technical support and SMEs as needed
Gather and analyze data on client usage patterns, implementation timelines, and support requests to provide insights into areas of strength and areas for improvement recommendations

Requirements

What you’ll need

Bachelor’s degree in a relevant field such as Computer Science, Information Systems, or a related information technology field; alternatively preferred.
High School Diploma/GED with 3-5 years of related work experience may also be considered
Previous experience in software implementation, technical customer support, program management or a related role is preferred
Previous experience with labeling software, printers, and related technologies is highly desirable.
Familiarity with the cannabis industry and its regulatory requirements, particularly in relation to labeling compliance, is advantageous; understanding of the specific challenges faced by cannabis businesses in this regard is preferred
A proactive approach to problem-solving and the ability to think creatively to address client needs and challenges are essential

Benefits

Comp & perks

Remote position
Equal Opportunity Employer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software implementationdata migrationsystem setupconfigurationintegrationdocumentation developmentdata analysislabeling softwaretechnical supportprogram management

Soft Skills

client communicationproblem-solvingcreativitycollaborationcoordinationattention to detailfeedback analysisproactive approachorganizational skillsinterpersonal skills

Certifications

Bachelor’s degreeHigh School Diploma/GED