Messe Berlin

Customer Success Manager

• Further development of our CRM solution (Microsoft Dynamics) in close coordination with the events teams
• Capturing, qualifying and prioritizing requirements from the events teams
• Point of contact for questions regarding system usage
• Preparation of cost‑benefit analyses and test cases

CRM Specialist

Procurement

• Lead procurement for construction and planning services
• Manage and further develop a small team
• Conduct bidder meetings and negotiations
• Perform technical and cost-related validation/review of specifications and tender documents
• Process contract change orders (variations) including negotiations
• Identify and realize savings, standardization and optimization potentials
• Advise and coordinate with internal stakeholders to optimize procurement processes
• Contribute to the further development of supplier management and reporting

Head of Procurement – Construction & Planning Services

Account Manager

• Responsible for sales and market contacts in the digital health industry
• Acquisition of new customers in collaboration with Messe Berlin’s AV network and the event partners
• Contribute to designing an engaging and efficient customer journey, including innovative networking formats
• Partner communication and advisory support regarding suitable participation packages; presentation of the SHE concept to industry representatives
• Expand the industry network, particularly within the international digital health sector, leveraging social media and digital platforms
• Support coordination with the technical production team
• Support social media and MarCom activities to ensure optimal alignment of sales and marketing communications domestically and internationally
• Support project and budget planning

Sales & Partnership Manager – Smart Health Europe

Human Resources

• General administrative tasks (incoming mail, filing, etc.)
• Support in the operational day-to-day business
• Maintenance and updating of personnel files and digital HR systems (SAP)
• Preparation of documents (certificates, letters)
• Participation in payroll processing
• Support with reference/certificate creation and data maintenance
• Preparation of reports and assistance with smaller projects
• Contributing to the optimization and digitization processes in HR Operations

CRM Specialist

Head of Procurement – Construction & Planning Services

Sales & Partnership Manager – Smart Health Europe

Working Student – HR Operations