Partnership Operations Coordinator
Supabase
Senior Partner Operations Strategist
Mercury
full-time
Posted on:
Location Type: Remote
Location: Remote • California, New York, Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $121,500 - $168,700 per year
Job Level
Senior
About the role
- Run the bank partner operations processes that keep Mercury running smoothly - coordinating monthly reporting, submitting change management requests, and leading new vendor due diligence
- Support day-to-day relationship management with Mercury’s bank partners
- Help build the knowledge base for how our partnerships work and a framework for our internal teams to support new feature development
- Onboard and train Mercury employees on any external tools or dashboards they need to work with partners
- Work with risk and compliance to create reporting and feedback processes that can scale
- Work with engineering and product to launch features and grow existing programs
- Get exposure to a ton of teams at Mercury - working with everyone from Audit to Product Managers
- Help our partnerships team strategically grow Mercury’s network of financial relationships and deepen already existing programs
Requirements
- Have 7+ years of experience in financial services or banking operations, with at least 3 years supporting bank partnerships
- Feel confident building relationships and being the operational go-to for our bank partners
- Have strong organizational skills and an eye for detail
- Be highly collaborative and innately tuned in to partner expectations
- Hold a high-quality bar for your work and those around you
- Consistently exercise empathy
- Stay calm and collected while working on ten things at once
- Exercise creativity while working within difficult constraints
- Have a strong product sense and technical inclination to liaise with internal and external teams
- Communicate ideas clearly across teams
- Be comfortable owning time-sensitive reporting deliverables and deadlines, and working seamlessly with internal contributors to exceed the expectations of our banking partners
- Be motivated to leverage tools and processes to automate as much of your job as possible.
Benefits
- base salary
- equity
- benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial servicesbanking operationsreportingchange managementvendor due diligencefeature developmentrisk managementcompliancerelationship managementprocess automation
Soft skills
organizational skillscollaborationempathycreativitycommunicationattention to detailcalm under pressurerelationship buildingtime managementproblem-solving
