Director, Sales Operations
Hello Heart
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $180,000 - $200,000 per year
Job Level
Lead
About the role
- Own the accuracy and health of the sales pipeline across segments and territories
- Lead weekly pipeline reviews with sales leadership, ensuring opportunities are staged accurately and forecast methodology is followed
- Build scalable systems to strengthen forecast predictability and sales execution discipline
- Define and enforce sales performance standards, creating dashboards, alerts, and coaching tools to support accountability
- Act as a senior partner on deal structuring and approvals, ensuring alignment with finance and legal standards while enabling creativity in non-standard deals
- Provide guidance on commercial terms, pricing strategies, and contract compliance
- Oversee “bookings” process, ensuring deals are closed with auditable checks and data integrity
- Design and maintain a scalable architecture for the go-to-market tools ecosystem (Salesforce, Gong, Salesloft, LinkedIn Sales Navigator, HighSpot, ZoomInfo, Zywave, Benefit Focus)
- Lead administration, integrations, and enhancements across the tool stack, ensuring ease of use and consistent data quality
- Create and manage data dashboards that provide visibility into sales performance, tool usage, and pipeline health
- Partner cross-functionally with Sales, Operations, Finance, and Legal to align processes and system needs
Requirements
- 7+ years in Sales Operations, Revenue Operations, or Deal Desk roles, preferably in Healthcare Tech, B2B SaaS, or a high-growth environment
- Advanced CRM experience (Salesforce preferred), with expertise in reporting, dashboarding, and pipeline staging
- Experience administering sales tools such as Gong, Salesloft, LinkedIn Sales Navigator, and HighSpot; Ironclad experience is a plus
- Skilled in deal desk operations, contract structuring, and navigating business, legal, and commercial terms
- Familiarity with sales methodologies (MEDDIC, SPICED, BANT) and forecasting best practices
- Proven ability to enforce sales performance accountability and drive process rigor
- Strong cross-functional communication skills; able to influence without authority
- Proficiency with G-Suite, MS Office, MS Excel, Gmail, and AI-powered tools
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Sales OperationsRevenue OperationsDeal DeskCRMReportingDashboardingPipeline StagingContract StructuringSales MethodologiesForecasting
Soft skills
Cross-functional CommunicationInfluencingAccountabilityProcess RigorLeadership