Manager, Strategy and Operations
Filevine
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $130,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Manage and develop a team of 6 Strategy & Operations Associates, setting clear goals, coaching for performance, and running regular team cadences.
- Oversee daily operations across two gig marketplaces (Digital Reporting & Transcription) to ensure timely delivery, quality standards, and client satisfaction.
- Lead workforce capacity planning, performance management, and retention strategies to ensure workforce readiness and reliability.
- Monitor and optimize operational metrics including delivery SLAs, quality scores, churn/retention, and workforce engagement. Design, test, and implement scalable processes to drive continuous operational improvement and contractor experience.
- Collaborate with sales and client-facing teams to align on delivery expectations and service quality.
- Partner with product and engineering to represent workforce and client needs, influencing roadmap priorities and operational tooling.
Requirements
- 4–6 years of experience in operations, strategy, or marketplace management, with at least 2 years in a people management role.
- Proven experience building and scaling gig economy or workforce operations.
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
- Exceptional communication and relationship-building skills, with experience managing both internal teams and external stakeholders.
- Track record of process creation, optimization, and scaling in fast-paced environments.
- Nice to have: Prior gig economy operations experience, experience with SQL or data analytics, or background in court reporting or legal industries.
Benefits
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Centrally located open office building in Sugar House (onsite employees)
- Top-of-the-line company swag
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementstrategy developmentworkforce capacity planningperformance managementdata analysisprocess optimizationSQLdata analyticsgig economy operationsscalable process design
Soft skills
team managementcoachingcommunicationrelationship buildinganalytical thinkingdata-driven decision makingstakeholder managementgoal settingcollaborationproblem solving