Marketing Operations Specialist
HighlightTA
Director – Community Marketing Operations
Mercer Advisors
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead the Community Marketing Operations function, managing project intake, planning, logistics, and execution of strategic events and initiatives nationwide.
- Act as a strategic thought partner to the Senior Director of Community Marketing, contributing to long-term planning, process innovation, and cross-functional alignment.
- Manage and mentor a team of operations specialists, fostering a culture of excellence, accountability, and continuous improvement.
- Oversee venue sourcing, vendor negotiations, contract execution, and event logistics including catering, AV, transportation, and setup/teardown.
- Partner with the marketing team to ensure seamless execution of invitations, presentations, signage, and branded collateral.
- Administer event registration platforms and ensure accurate RSVP tracking, attendee data management, and reporting.
- Maintain and expand vendor relationships, including a centralized database of preferred venues and suppliers.
- Own post-event analytics, including Salesforce campaign setup, attendance tracking, ROI analysis, survey feedback, and budget reconciliation.
- Manage intake and execution of sponsorships and special projects, ensuring alignment with regional strategy and business goals.
- Ensure all event-generated leads are properly captured, tracked, and handed off for timely follow-up and conversion.
Requirements
- 6–8+ years of experience in marketing operations, event management, or project management, ideally in a multi-market or national capacity.
- Proven experience leading teams and managing complex, high-stakes projects with precision and agility.
- Deep understanding of event logistics, vendor management, and marketing workflows.
- Proficiency with event registration platforms (e.g., Cvent, EventSpark) and CRM systems (e.g., Salesforce).
- Exceptional judgment, decision-making, and problem-solving skills in fast-paced environments.
- Flexibility to travel
Benefits
- Company Paid Basic Life & AD&D Insurance
- Company Paid Short-Term and Long-Term Disability Insurance
- Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
- Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.
- Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan.
- Two comprehensive Dental Plans
- Vision Insurance Plan
- Dependent Care Savings Account for child and dependent care.
- 14 Company Paid Holidays with a full week off at Thanksgiving.
- Generous paid time off program for vacation and sick days
- Employee Assistance Plan
- Family Medical Leave
- Paid Parental Leave (6 weeks)
- Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
- Adoption Assistance Reimbursement Program
- Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life’s challenges and more.
- 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match
- Pet Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
event managementproject managementvendor managementevent logisticsdata managementbudget reconciliationROI analysissponsorship managementprocess innovationcross-functional alignment
Soft skills
leadershipmentoringstrategic thinkingjudgmentdecision-makingproblem-solvingaccountabilitycontinuous improvementflexibilitycommunication
