Mercer Advisors

Insurance

• Manage a Growing Book of Business: Develop campaigns to create awareness, generate interest and engagement to uncover risk management opportunities within the firm. Collaborate with carriers and General Agencies to leverage existing product experts and resources to design and execute customized risk mitigation plans from start to end: product selection, case design, illustration, application fulfillment and policy placement. After a policy is placed, relationships are maintained and fostered through periodic policy reviews of existing business with wealth advisor teams. Ability to work independently and with a team, manage projects, and track open opportunities will be needed to succeed in a fast-paced environment.
• Build and foster relationships: Our team’s success lies within our ability to create an environment based in trust through regular communication and the use of active listening skills. Positive relationships with advisors, clients, and our business partners is paramount and participation in advisor, branch, and regional meetings is encouraged. Advisors should trust us to address all liability, risk management, and asset protection needs for their clients. Partnering with our Tax, Financial & Estate Planning teams, and our Trust department will be critical.
• Serve as the subject matter expert: Possess an in-depth understanding of the insurance industry especially related to multi-generational wealth planning. Candidate should also have an understanding of general financial planning principles and estate planning strategies, including the use of trusts in connection with insurance needs.
• Exhibit a Growth Mindset: Maintain up to date knowledge of insurance products and industry news to assist wealth advisors in navigating this landscape as part of the planning and sales process. An understanding of our operational processes and Mercer systems is essential, and we encourage teammates to voice new ideas as we continuously strive to improve our Best-in-Class offerings to the firm and our clients.

Senior Wealth Strategist – Insurance

Marketing Operations

• Lead the Community Marketing Operations function, managing project intake, planning, logistics, and execution of strategic events and initiatives nationwide.
• Act as a strategic thought partner to the Senior Director of Community Marketing, contributing to long-term planning, process innovation, and cross-functional alignment.
• Manage and mentor a team of operations specialists, fostering a culture of excellence, accountability, and continuous improvement.
• Oversee venue sourcing, vendor negotiations, contract execution, and event logistics including catering, AV, transportation, and setup/teardown.
• Partner with the marketing team to ensure seamless execution of invitations, presentations, signage, and branded collateral.
• Administer event registration platforms and ensure accurate RSVP tracking, attendee data management, and reporting.
• Maintain and expand vendor relationships, including a centralized database of preferred venues and suppliers.
• Own post-event analytics, including Salesforce campaign setup, attendance tracking, ROI analysis, survey feedback, and budget reconciliation.
• Manage intake and execution of sponsorships and special projects, ensuring alignment with regional strategy and business goals.
• Ensure all event-generated leads are properly captured, tracked, and handed off for timely follow-up and conversion.

Director – Community Marketing Operations

Director

• Champion a culture of commercial excellence by modeling and reinforcing best-in-class practices for identifying and capturing wallet share.
• Deliver high-impact coaching that enhances advisor fluency in client engagement and commercial storytelling.
• Serve as a trusted partner to advisors, helping them navigate complex client dynamics with confidence and clarity.
• Identify and close gaps in product knowledge, data fluency, and advisor readiness.
• Design and implement scalable programs that convert share of wallet insights into actionable growth plans, ensuring advisors have the tools and frameworks to expand client engagement across multiple product lines.
• Lead and design the execution of enterprise-wide initiatives focused on wallet share expansion and asset accumulation.
• Define and track success metrics that reflect both advisor adoption and client outcomes.
• Collaborate with Field Enablement, Marketing, and Product to ensure alignment across messaging, tools, and campaigns.
• Architect scalable, repeatable frameworks that enable advisors to consistently deliver commercial value.
• Develop and deploy enablement materials that are intuitive, actionable, and aligned with field realities.
• Partner with Technology and Data teams to ensure seamless integration of tools into advisor workflows.
• Translate complex analytics into field-ready insights that drive advisor action.
• Collaborate with BI and product teams to deliver segmented, personalized insights by advisor, market, and opportunity.
• Advocate for continuous improvement of data tools to enhance advisor usability and impact.
• Establish a robust feedback loop between the field and the home office to inform strategy, product development, and enablement priorities.
• Monitor adoption and effectiveness of enablement tools, using insights to drive continuous improvement.
• Serve as the voice of the advisor in cross-functional forums, ensuring that field needs are heard and addressed

Senior Director, Client Relationship Expansion

Manager

• Drive frictionless service within Wealth Management by supporting advisors and client service specialists with communication, education and training
• Curate and control training curriculum for Wealth Management
• Deliver training to new hires, team employees, and acquisition team employees
• Assist with ongoing educational activities and identify opportunities for efficiencies
• Collaborate with M&A leadership to create training outlines and support integration processes
• Maintain communication with business stakeholders for training program refinement and business process improvements

Wealth Management Enablement Manager – Wealth Solutions

• Drive frictionless service within Wealth Management by supporting advisors and client service specialists
• Curate and deliver training for platform enhancements, process changes, and identified learning needs
• Provide ongoing support for Advisor Team Staff
• Partner with M&A leadership to create and deliver training outlines
• Track attendance and measure success metrics of training programs
• Advocate for process improvement within WM organization
• Develop and maintain training materials for CS and Advisor new hires

Wealth Management Enablement Manager

Operations

• Develop and execute a comprehensive infrastructure and operations strategy aligned with business goals.
• Lead and mentor high-performing teams, including Network Engineering and Service Desk functions.
• Foster a culture of innovation, accountability, and continuous improvement.
• Oversee the design, implementation, and maintenance of enterprise-wide infrastructure including data centers, cloud environments, servers, storage, and networking.
• Ensure high availability, performance, and scalability of systems and services.
• Manage vendor relationships and contracts related to infrastructure and network services.
• Lead the Service Desk team to deliver exceptional support experiences across the organization.
• Implement ITIL-based processes for incident, problem, and change management.
• Monitor service levels and drive improvements in response times, resolution rates, and customer satisfaction.
• Collaborate with Information Security teams to ensure infrastructure and operations meet compliance and security standards.
• Support disaster recovery and business continuity planning and execution.
• Develop and manage budgets for infrastructure and operations.
• Optimize resource allocation and identify cost-saving opportunities without compromising service quality.
• Partner with cross-functional teams to support business initiatives and technology projects.
• Communicate effectively with executive leadership, translating technical concepts into business value.
• Champion initiatives that empower internal users to become more self-sufficient through intuitive tools, training, and accessible resources. Drive adoption of existing systems and technologies by promoting best practices, creating user-friendly documentation, and leveraging analytics to identify areas for improvement. Reduce reliance on the Service Desk by fostering a culture of digital fluency and proactive problem-solving across the organization.

Senior Director – Infrastructure and Operations

Client Services Representative

• Responsible for day-to-day operations and administrative support for one or more Wealth Advisor including answering inbound calls and email requests, scheduling and gathering client data for ongoing service processes
• Ensuring all paperwork and procedures for client requests are completed and adhere to compliance requirements
• Coordinating with internal operation departments to ensure client requests are fulfilled
• Managing client deposits
• Maintaining data integrity across all systems and updating as necessary
• Researching client issues in cooperation with back office operation partners
• Some duties can include if appropriate - onboarding new clients, processing transfer paperwork, setting up new accounts while coordinating with the wealth management team, custodians and Envestnet
• Other duties as needed

Client Service Specialist

General Counsel

• Collaborate with Senior Corporate Counsel in conducting legally privileged investigations into allegations of misconduct or other compliance-related issues.
• Collect and analyze evidence from various sources including internal records, communications, and systems, including but not limited to Salesforce, Box, and ThetaLake.
• Collaborate with legal, compliance, IT, and other departments to ensure investigations are comprehensive and aligned with internal protocols.
• Assist in pre-litigation and litigation efforts including evidence-gathering, document collection, and managing outside counsel.
• Assist in responding to subpoenas, regulatory inquiries, and audit requests, including gathering relevant documents and information, reviewing and redacting privileged or confidential information, compiling responses in a timely fashion.
• Monitor and track investigation outcomes and trends to identify potential areas of risk.
• Support the development and enhancement of investigation procedures and compliance programs.
• Field and respond to advisor questions related to compliance issues, (e.g. client disputes and/or complaints, privacy concerns, senior and vulnerable clients, divorcing clients, power of attorney, and trust related issues) and provide clear guidance and alignment with regulatory and internal policy requirements.
• Research and advise on contractual, business law, corporate governance, SEC-compliance, employment, and estate law matters.
• Maintain a current working knowledge of new laws and regulatory developments including legal developments affecting investigations, cybersecurity and privacy, rights of reporting individuals, and compliance-related standards.
• Perform other duties as assigned

Corporate Counsel – Compliance and Litigation

Learning and Development

• Owns the end-to-end lifecycle of learning within Wealth Management.
• Combines enterprise learning management system (LMS) administration with effective learning solutions design and delivery.
• Develops scalable, blended programs for new hires, acquired employees, and incumbent Advisors and Client Service Staff (CSS).
• Administers and optimizes the LMS and knowledge base.
• Leads clear, consistent enablement communications across the organization.
• Partners closely with Subject Matter Experts (SMEs), business leaders, and cross-functional stakeholders to ensure training is timely, branded, measurable, and aligned to business goals.
• Conducts needs analysis to determine training priorities, audiences, and deliverables.
• Designs, develops, and builds engaging, blended learning aligned to operational workflows.
• Creates and maintains course manuals, quick-reference guides, and curricula.
• Establishes feedback loops and learning effectiveness measures.

Wealth Management Enablement Manager – LMS, Instructional Designer

Financial Planning and Analysis

• Prepare financial plans for prospective and existing clients. This includes spending plans, investment analysis, retirement projections, Social Security analysis, education-funding analysis, stock options analysis, estate-planning analysis, tax planning, asset protection, and risk management needs analysis.
• Work with sales, advisors and clients to gather, organize and process data to prepare the financial planning analysis.
• Fluency with financial planning tools (ex: eMoney, Morningstar, SS Analyzer, CRM, portfolio accounting).
• Partner with advisor teams to deliver an exceptional, seamless client experience focusing on accuracy, timeliness, and accountability for the client's future.
• Use exceptional analytical and relationship management skills to uncover clients' needs and position the appropriate solution to meet those needs.
• Collaborate with other groups within Family Wealth Services and Investments to develop client strategies that incorporate relevant and specific recommendations to each client.
• Keep current on financial planning topics including, but not limited to, wealth transfer strategies, complex retirement needs, Social Security, and tax planning.
• Co-present financial planning concepts and analysis with advisors.
• Assist with creating and implementing procedures to improve efficiency and enhance client experiences.

Financial Planner II

Attorney

• Meeting with wealth advisors/financial planners/other wealth management and members of the Wealth Solutions group to review, fund, and maintain estate plans
• Familiarity with advanced planning strategies
• Supporting book of ultra-high-net-worth clients
• Reviewing and summarizing existing estate planning documents, including making appropriate recommendations regarding changes and additions based upon changes in law and family circumstances
• Answering general informational estate planning questions from clients and advisor teams
• Serving as an in-house resource in estate planning to wealth management teams nationwide
• Remaining current with related estate, trust, and tax legislation nationwide
• Supporting business development through leading presentations, thought leadership publications, and prospective client meetings, as necessary
• Mentoring and coaching Estate Planning Strategists
• Managing an estate planning service specialist, as assigned, as related to overseeing day-to-day tasks, training, calendars, time management, coaching, and mentoring
• Meeting with clients to design, implement, fund, and maintain estate plans (as attorney under Advanced Services Law Group, Inc.)
• Drafting estate plan documents, including trusts, wills, powers of attorney, healthcare directives, and funding related documents, as well as advanced planning tools including IDGTs, QRPTs, ILITs, SLATs, and LLCs
• Preparing and reviewing deeds and real property transfer documents.

Senior Attorney – Estate Planning Strategist

Recruitment

• Develop and implement a comprehensive talent acquisition strategy aligned with business goals and workforce planning.
• Partner with senior leadership to anticipate talent needs and build proactive pipelines for critical client facing roles.
• Lead workforce planning and talent forecasting in collaboration with Finance, People team, and business leaders.
• Lead, mentor, and grow a high-performing team of ~10 talent acquisition professionals and contractors; promote a culture of accountability, innovation, and continuous improvement.
• Oversee full-cycle recruiting for all roles, including financial advisors, client development professionals, client service specialists, and corporate staff.
• Establish protocols for when to engage external partners vs. internal search capabilities; manage relationships and contracts with executive search firms.
• Ensure a world-class candidate experience from sourcing through onboarding; own Talent Referral, Internal Mobility, and Onboarding programs.
• Lead and manage higher-touch senior and executive hiring, confidential searches, and succession-related hiring with discretion.
• Strengthen the firm’s employer brand and launch strategic campus partnerships and local pipeline-building efforts.
• Complete implementation and integration of Greenhouse ATS; train users, customize workflows, interview kits, and reporting dashboards.
• Continuously evaluate new recruiting technologies, including AI enablement, to improve efficiency, compliance, and data integrity.
• Build and manage the TA budget judiciously.
• Establish and monitor key recruiting metrics and targets; build dashboards to provide visibility into recruiting performance and trends.
• Use data-driven insights to identify bottlenecks, improve processes, reduce time-to-fill, and improve quality-of-hire metrics.
• Ensure recruiting practices comply with labor laws, industry regulations, and internal policies; maintain confidentiality and integrity in all hiring processes.

Head of Talent Acquisition

Legal Assistant

• Support estate planning strategists and clients throughout the estate planning process
• Draft various correspondence to wealth management teams and clients
• Follow best practices for group, client, and advisor interaction
• Provide general administrative support and other duties as needed
• Act as a primary point of contact for clients, manage client correspondence, and administer calendar management for a strategist
• Schedule meetings and answer phones
• Maintain estate planning documents and support estate planning reviews as liaison with specialists, wealth management teams, and clients
• Maintain client files, including preparing and finalizing notes for meetings
• Record working time into the timekeeping system daily if classified as non-exempt and follow timekeeping requirements
• Work within a professional office environment or a dedicated home office workspace; basic technology provided

Legal Assistant, Estate Planning Service Specialist

Community Manager

• The Regional Vice President II will build relationships with clients and help them find a wealth management solution for their needs, driving sales momentum within a collaborative, client-focused environment.
• Engage with potential wealth management clients over Zoom, phone, and/or in person to understand their needs and share how Mercer can help
• Draw on financial expertise as well as resources across the organization to create distinct value for each client and present a tailored view of how Mercer can help achieve their goals
• Own your sales pipeline from start to finish, converting and nurturing potential clients to create a best-in-class experience for every potential client
• Act as a self-motivated leader within a fast-growing, high-visibility arm of the organization and leverage opportunities for personal growth

Regional Vice President, Community

Client Partner

The Vice President, M&A Partner Development is responsible for managing the entire sales experience for new M&A prospects sourced through multiple channels (community referrals, recruiters and sell-side Investment Bankers.
Responsibilities for this role include cultivating strong professional relationships with contacts and investment bankers and excellent deal management from initial contact through closing.
Success in this role requires sounds business judgement, industry acumen and excellent relationship management.
As a senior executive of the firm, this role acts as an ambassador for Mercer Advisors within the industry.
Development and Nurturing Investment Banker, Recruiter, and Community Relationships: Ongoing communication and collaboration with contacts to ensure that we receive high quality leads that are consistent with our acquisition priorities
Attend industry events as a representative of Mercer Advisors to connect with Bankers and potential prospects
Provide timely responses and proactive outreach on all deal communications
Quickly identify and screen best fit opportunities that match Mercer Advisors target profile characteristics
Lead Management and Sales Process: Manage all aspects of sales process to successfully progress qualified leads through pipeline stages
Effective communication with M&A prospects regarding Mercer Advisors service model, platform capabilities and value proposition to differentiate from competitors
Facilitate outstanding Mercer Advisors Office Visit experience for M&A prospects including quarterbacking and clearing reverse due diligence items
Analyze target financial statements and operational data, CIMs, and other qualitative or strategic considerations to inform valuation models and recommendations to company leadership
Coordinate with finance, legal, and the deal team leaders on pre-LOI and confirmatory diligence workflows to ensure a smooth and efficient path-to-close
Support pre-closing activities including client consent process, new team-member communications and handoff to Partner Integration team members

VP, M&A Partner Development - Banker Channel

Billing Specialist

• Member of the Operations Team collaborating with internal departments and external partners to ensure correct and timely billing of Mercer Advisors investment management clients.
• Responsible for monthly billing audit including fee billing analysis, troubleshooting client accounts, and adjustment billing
• Review accounts and households to ensure appropriate fee schedules are assigned
• Prepare and review client billing files for accuracy and completeness and submit billing file for processing
• Review direct debit results files to insure timely collections of client fees
• Research and assist in the collection of any uncollected items
• Analyze billing data on a monthly basis and work with Finance & Accounting to insure proper revenue recognition
• Respond to billing inquiries from Client Service teams
• Perform month-end and ad hoc analysis as needed
• Work with trading and client service teams to ensure cash is available for direct debit in investment accounts

This position is responsible for all aspects of investment account servicing and problem solving for high net worth clients and intermediaries.
There is heavy client service and custodian interaction with a very high-volume of email and telephone communication.
Individual must be able to work both independently with excellent time management skills as well as collaborate and effectively interact as a team member.
This is a high-pressured, deadline-oriented position that requires a high level of diplomacy and integrity.
Submitting and following up on all client requested money movement ensuring accurate processing, troubleshooting and resolving any discrepancies
Reviewing and delegating tasks to traders, account operations team, and portfolio accounting vendors
Auditing accounts for unusual or unanticipated withdrawals alerting client services to account activity
Facilitating new account funding by initiating ACAT and non ACAT transfers, troubleshooting and resolving any issues while working with both Mercer Advisors chosen custodians and outside contra firms
Resolving deposit issues, collaborating with custodians and client services
Partnering with the accounting department to process management fees; raising cash, reconciling and resolving any management fee rejects
Working closely with the Compliance Department by implementing compliance standards
Supporting client services by managing client documentation and mailings to Mercer Advisors chosen custodians
Facilitate positive relationships with business partners as point of contact for custodians representing Mercer Advisors on a day-to-day basis and at industry conferences and workshops
Performs other duties assigned as needed

Accounts Operations Specialist

• The Tax Team at Mercer Advisors prides itself on a collaborative, fun, and supportive work environment. The Tax Team collaborates with our wealth management teams to provide tax compliance services to our high-net-worth clients. The Tax Team comprises of tax professionals, including Enrolled Agents, CPAs, and accountants across the nation. We work directly with a wide variety of clients and tax matters.
• As a member of the Tax Team, the Tax Associate is primarily responsible for the preparation of income tax returns, tax projections and analysis for our clients. The Tax Associate has a strong passion for client service and is eager to advance their knowledge in individual and entity tax preparation. The Tax Associate is personable, demonstrates superior communication skills, and possesses the flexibility to multi-task in a fast-paced tax preparation environment.
• Essential Job Functions will include:
• Prepare tax returns for high-net-worth individuals, trusts and businesses
• Create quarterly estimates and projections
• Responsible for timely and accurate response to tax questions, estimates, projections, and analysis with both tax and wealth management clients
• Coordinate with tax support staff to ensure timely workflow practices and data integrity
• Work with tax staff to respond to tax notices and initial preparation of correspondence
• Stays up to date on tax law and any changes
• All other duties as assigned