Merative

Account Executive

• Drive new client acquisition and revenue growth across health plans and government entities.
• Manage the full sales cycle—from prospecting to close—grounded in client needs and market insights.
• Develop and execute targeted go-to-market strategies for payer and government segments.
• Build trusted relationships with C-level and senior stakeholders across client organizations.
• Collaborate with marketing, solution consulting, and delivery teams to ensure seamless client transitions.
• Stay ahead of industry trends to inform proactive outreach and competitive positioning.
• Consistently exceed sales quotas and maintain accurate forecasts and pipeline metrics.

Commercial Account Executive

Customer Success Manager

• Serve as the primary post-sales point of contact and escalation point for high-priority clients, managing relationships at all organizational levels.
• Act as the key liaison between clients and internal teams, coordinating resources and driving cross-functional collaboration to ensure client success.
• Oversee client account health, monitoring key metrics such as product usage, satisfaction, and revenue generation to ensure clients derive maximum value from the company’s solutions.
• Understand and align client business strategies with the company’s offerings, proactively driving solutions to meet or exceed client objectives.
• Develop strategies to maintain high levels of client satisfaction, positioning yourself as a trusted advisor to key decision-makers and stakeholders.
• Lead regular strategic reviews with clients to address business needs, assess satisfaction, and identify growth opportunities.
• Educate clients on new product features, enhancements, and best practices, driving adoption and usage of the platform to improve their outcomes.

Client Success Manager

Business Intelligence Analyst

• Perform data analyses and create dashboards and visualizations using our proprietary tools and databases as well as other solutions such as Microsoft Excel, Python, and other analytic platforms.
• Assist in preparing clear, concise reports and presentations for both internal and external stakeholders.
• Using claims data and other benefits-related information, support senior analysts and consultants in identifying trends and patterns, as well as opportunities to reduce costs or improve the quality of care.
• Ensure data accuracy, integrity and compliance with healthcare regulations, including HIPAA.
• Investigate and resolve data issues.
• Provide user support to system users at our customers and consulting partners.
• Collaborate with cross-functional client teams including data management, clinical experts, and product support to deliver high-quality analytics solutions.

Reporting Analyst

• Manage and grow relationships with existing healthcare provider accounts across the Northeast U.S. territory.
• Strengthen partnerships with Micromedex clients.
• Build strong relationships at all levels of the client organization.
• Report on all sales metrics.
• Lead cross-functional collaboration with internal stakeholders.
• Identify new business opportunities and drive strategic growth across the territory.
• Travel up to 50% is expected to support face-to-face engagement.

Support Engineer

• Provide advanced technical support and act as an escalation resources for internal and external customers in the support of Merge Healthcare products
• Take a self-directed role in the support and resolution of technical issues within the installed base
• Take inbound calls and make outbound calls
• Assess complex problems, collects data, establish facts, and document detailed and accurate information about issues, troubleshooting steps and resolution into CRM
• Own the customer support experience and resolve customer satisfaction issues by designing & implementing solutions to complex technical problems
• Escalate, own, and remain focused in driving the resolution of issues through the appropriate channels and teams members, using highly effective communication skills
• Improve customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner
• Provide direct input to help continue building the internal and customer facing knowledge base by documenting root cause & solution details for technical support issues
• Perform preventative maintenance activities & remote software upgrades to ensure system stability for customers

Technical Support Engineer I

Solutions Engineer

• Perform effective configuration and training of Merative applications with client end users
• Develop and maintain a mastery of Merative applications in order to provide high quality user training
• Ensure successful implementation and roll out of the system by being an integral part of the project team
• Work with end users to deliver the Merative application training that was purchased by the client
• Assist the client’s team with the design of the Merative system to meet their workflow needs
• Develop documentation and training materials required to support deployment and internal/external training
• Pursue a program of self-development with selected reading, seminars, and participation in continuing education

Solutions Consultant, Cardiology

Cloud Engineer

• Perform product development in accordance with Merge’s methodology and practices.
• Perform software module requirement analysis, design, and test design as assigned.
• Prepare software module specifications, designs, test descriptions and estimates as assigned.
• Implement software modules and unit tests as assigned and conduct appropriate module testing.
• Conduct appropriate verification and validation activities as assigned.

Senior Developer – Cloud Native

Pre-sales Engineer

• Partner with sales representatives to develop and execute effective selling strategies for each opportunity.
• Document customers’ goals, objectives, opportunities, problems, and obstacles, linking them back to Merge solution unique business values (UBVs).
• Provide workflow analysis of the current state and demonstrate how Merge solutions can improve existing workflows.
• Analyze the competitive landscape of each deal to properly position Merge’s UBVs and differentiators.
• Develop proposed solutions that address prospect-specific clinical, business, and technology issues.
• Perform tailored onsite product demonstrations and presentations to clinical end-users, IT staff, business analysts, and executives.
• Answer clinical questions about product applications and new features to prospects and various groups within new and existing customer accounts.
• Gather ongoing prospect-customer feedback and related information, providing feedback to product management.
• Assist in staging and staffing industry trade shows.
• Pursue a program of self-development through selected reading, seminars, and participation in continuing education.
• Identify and communicate possible improvements in the work process for customers and peers.
• Collaborate with the sales team as the clinical and product Pre-Sales expert for Merge Imaging Solutions.

Clinical Presales Consultant, Cardiology

Data Scientist

• Update databases, evaluate and process client data feeds, and generate production deliverables.
• Provide technical support to clients and internal teams.
• Work collaboratively with team leads and other Data Managers to adhere to best practices and timelines.
• Process and update databases in alignment with client requirements.
• Investigate and resolve data quality issues, adhering to department processes.
• Design, maintain, execute, and document system tests and requirement validation tests.
• Design and implement scalable and efficient data models to support the organization's data needs.
• Support user acceptance testing as needed.
• Assist clients in understanding data specifications and resolving data quality issues.
• Establish and enforce data quality standards, best practices, and data governance policies and procedures.

Data Manager

• Demonstrate a mastery of Merge applications to provide advanced consultancy and highquality user training which promotes optimal product utilization.
• Ensure successful implementation, user acceptance testing, workflow design, clinical change management, super user/system administrator readiness, system configuration and training planning and delivery and adoption of the Merge Imaging solution.
• Work closely with Project Management, Technical Consulting, Sales and customer roles including system super users, administrators, physicians and other clinical roles.
• Assess current state workflow and customer goals to produce workflow recommendation and designs, configuration requirements, testing requirements, training plans and change management strategies
• Identify and manage physician/clinical champion stakeholders
• Provide input to project plans including testing plans, training plans and go-live plans
• Deliver training to super users and/or system administrators and support them in the successful support and training of end users
• Manage and support the customer during user acceptance testing to ensure configuration and customer expectations align before go-live
• Coordinate resourcing of additional Solution Consultant resources for end user and/or go-live support, where necessary
• Manage customer training completions and ensure accurate reporting and tracking
• Configure the Merge Imaging solution per customer requirements and agreed-upon workflows
• Support the customer during and post go-live with workflow or application questions and troubleshooting

Solutions Consultant, Radiology

Manager

• Lead the designated complaint handling unit (DCHU) for Merge Healthcare’s medical imaging portfolio and manage the post market surveillance process
• Establish, implement, and maintain efficient and effective processes and supporting tools for complaint handling and post market surveillance
• Establish and maintain complete and accurate complaint files and other associated records
• Ensure prompt escalation of product safety concerns for investigation and event reporting to applicable regulatory authorities
• Define, collect, and analyze metrics and key performance indicators to monitor complaint handling effectiveness and provide inputs to Management Reviews
• Perform analysis of complaint trends to identify product quality and safety concerns and provide feedback to Product Management, Development, Customer Success, Quality Engineering, and Regulatory Affairs
• Collaborate with Regulatory Affairs to perform post market surveillance activities, including establishing post-market surveillance plans and reports and performing data analysis
• Ensure Post Market Surveillance feedback is provided to cross-functional teams
• Collaborate with cross-functional stakeholders to drive root cause analysis and implement corrective and preventive actions
• Escalate significant risks, issues, or concerns to executive leadership
• Participate in internal and external audits and inspections as necessary
• Provide oversight for development and improvement of quality programs, systems, processes, and procedures to ensure compliance with applicable regulation and standards
• Lead and mentor a high-performing team of direct reports, establish performance expectations, provide feedback, coaching, and recognition
• Ensure adequate resources are identified and allocated to achieve objectives and escalate issues to executive management