Merative

Account Executive

• Drive new client acquisition and revenue growth across the employer market segment by identifying, pursuing, and closing high-value opportunities that align with our strategic goals and solution portfolio.
• Lead the end-to-end sales cycle — from prospecting and qualification through proposal development, negotiation, and close — ensuring each engagement is grounded in a deep understanding of client needs, market dynamics, and industry trends.
• Develop and execute targeted go-to-market strategies for employer prospects , leveraging insights, data, and relationships to open new doors and expand our market footprint.
• Establish and maintain C-level and senior stakeholder relationships , positioning the organization as a trusted advisor and driving engagement across multiple decision-makers and influencers.
• Collaborate cross-functionally with marketing, solution consulting, and delivery teams to craft compelling value propositions and ensure seamless handoffs from new-logo acquisition to client success.
• Stay ahead of emerging trends in healthcare to shape proactive outreach strategies and position our offerings competitively.
• Consistently achieve and exceed new business sales quotas and other key performance metrics, while maintaining accurate forecasts and pipeline management.
• Develop strong, trusted relationships with large and mid ‑ market consulting partners by sharing the Truven value story and reinforcing their confidence in collaborating with our teams to support their clients effectively.

Commercial Account Executive, Direct Sales

Product Manager

• Own engagement and retention metrics: Define, track, and drive improvements to key engagement indicators (DAU/MAU, session frequency, feature adoption) and retention metrics (D1/D7/D30 retention, churn reduction, reactivation rates).
• Develop engagement strategy: Build the product vision and roadmap for experiences that deepen user engagement, including habit-forming loops, personalized journeys, and contextual nudges that guide users toward value.
• Drive retention through product-led initiatives: Design and execute strategies to reduce churn, increase stickiness, and re-engage lapsed users through lifecycle marketing, personalization, and product interventions.
• Leverage AI to accelerate product development: Use AI-powered tools for prototyping, data analysis, content generation, and experimentation. Apply AI to personalize user experiences and predict engagement patterns.
• Lead experimentation and optimization: Design and run rigorous A/B tests, analyze results, and iterate rapidly. Build frameworks for segmentation, targeting, and journey optimization in partnership with data science.
• Build engagement infrastructure: Lead the creation of foundational systems including contextual messaging, in-app marketing surfaces, and personalization frameworks that scale across the product.
• Collaborate cross-functionally: Partner with engineering, design, marketing, and analytics to deliver cohesive experiences. Influence stakeholders across the organization to align on engagement priorities.
• Translate insights into action: Use quantitative data to identify opportunities and qualitative research to understand user motivations. Turn insights into clear product requirements and user stories.

Support Engineer

• Takes a self-directed role in the support and resolution of technical issues within the installed base
• Takes inbound calls and makes outbound calls
• Assess complex problems, collects data, establish facts, and documents detailed and accurate information about issues, troubleshooting steps and resolution into CRM
• Owns the customer support experience and resolves customer satisfaction issues by designing & implementing solutions to complex technical problems
• Escalates, owns, and remains focused in driving the resolution of issues through the appropriate channels and teams members, using highly effective communication skills
• Improves customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner
• Provides direct input to help continue building the internal and customer facing knowledgebase by documenting root cause & solution details for technical support issues
• Performs preventative maintenance activities & remote software upgrades to ensure system stability for customers

Technical Support Engineer I

Manager

• Establish and execute operational objectives, policies, and procedures for the Clinical Applications team
• Translate strategic goals into actionable plans and guide execution across multiple projects and disciplines
• Manage department budget and resource allocation with broad impact on business outcomes
• Drive transformational initiatives to modernize clinical application and/or training processes, ensuring alignment with evolving industry standards and emerging technologies
• Lead and mentor a team of Clinical Applications specialists including hiring, performance management, and career development
• Ensure successful implementation of Merge Imaging solutions, including workflow design, configuration, training, and adoption
• Foster relationships with key clinical stakeholders and ensure alignment with customer goals
• Collaborate with Sales, Engineering, Project Management, and other departments to ensure cohesive solution delivery

Senior Manager, Radiology Clinical Applications

Engineer

• The Senior OLAP Performance Engineer is a hands-on expert responsible for the performance and scalability of the organization’s enterprise OLAP and cube-based analytics platform.
• Continuously improve and maintain the performance of the OLAP/cube analytics platform through hands-on query tuning, cube optimization, and dashboard performance improvements.
• Design, prototype, refine, and optimize cubes and semantic-layer structures, including hierarchies, partitions, aggregates, caches, and precomputed measures.
• Proactively analyze and resolve performance bottlenecks by evaluating query execution patterns, underlying data structures, and resource utilization.
• Assess vendor roadmaps by evaluating new platform capabilities, testing pre‑release features, and advising on opportunities to enhance performance and scalability.
• Serve as the primary troubleshooter for slow-running queries, dashboard inefficiencies, concurrency issues, and refresh delays.
• Optimize how BI/reporting tools connect to and query the OLAP layer by improving semantic structures and query paths.
• Ensure the OLAP platform scales effectively in a multi-tenant environment, preserving tenant isolation, predictable performance, and cost efficiency as both user volume and data size grow.
• Implement and maintain monitoring for cube performance, including query execution patterns, refresh behavior, caching efficiency, and overall environment health.
• Define baseline performance metrics to detect degradations, conducting release-over-release performance analysis for platform upgrades, feature enhancements, and cross-team validation efforts.
• Document performance findings, tuning techniques, and troubleshooting approaches to support knowledge sharing and consistent problem-solving.
• Demonstrate strong ownership and a self-starter mindset in identifying improvement opportunities and driving solutions independently.
• Guide teams and stakeholders in understanding performance tradeoffs, data modeling decisions, and optimization strategies.

Senior OLAP Performance Engineer

• Drive new client acquisition and revenue growth across the public sector by identifying, pursuing, and closing high-value opportunities that align with our strategic goals and solution portfolio.
• Lead the end-to-end sales cycle — from prospecting and qualification through proposal development, negotiation, and close — ensuring each engagement is grounded in a deep understanding of client needs, market dynamics, and industry trends.
• Develop and execute targeted go-to-market strategies for public sector prospects, leveraging insights, data, and relationships to open new doors and expand our market footprint.
• Establish and maintain C-level and senior stakeholder relationships, positioning the organization as a trusted advisor and driving engagement across multiple decision-makers and influencers.
• Collaborate cross-functionally with marketing, solution consulting, and delivery teams to craft compelling value propositions and ensure seamless handoff from new logo acquisition to client success.
• Stay ahead of emerging trends in health and public sector markets to shape proactive outreach strategies and position our offerings competitively.
• Consistently achieve and exceed new business sales quotas and other key performance metrics, while maintaining accurate forecasts and pipeline management.

Commercial Account Executive

• Identify and target key decision-makers within your account based territory
• Develop and execute a sales strategy to drive SaaS solution sales to accounts
• Maintain in-depth knowledge of the Zelta platform and professional services
• Build and maintain strong, long-lasting client relationships
• Conduct product presentations and demonstrations to potential clients
• Stay updated on industry trends and competitor activities
• Collaborate with the marketing team to develop campaigns
• Meet and exceed sales targets and quotas

Inside Sales Representative

• Own strategic relationships with key accounts and consulting partners leveraging MarketScan solutions
• Develop and execute account strategies focused on adoption, expansion, and measurable ROI
• Enable client success by delivering training and guidance to maximize MarketScan’s impact
• Monitor pipeline and performance, providing insights to accelerate deal velocity and improve outcomes
• Collaborate cross-functionally with internal sales, marketing, product, and analytics teams to support client needs
• Drive engagement and loyalty through regular business reviews, performance check-ins, and strategic planning
• Pursue opportunities to expand MarketScan adoption within existing accounts and acquire new clients

Strategic Account Executive – Real World Data

Account Manager

• Lead a team of Account Managers responsible for post-sale client relationships across a defined portfolio
• Ensure high levels of client satisfaction, retention, and growth through management of an individual book of business
• Coach a broader team of Account Managers, optimizing account strategies
• Oversee account planning and success plan development across the team’s portfolio and individual accounts
• Ensure Account Managers are driving product adoption, retention, and upsell opportunities
• Support resolution of client escalations and ensure consistent delivery of value
• Monitor team performance metrics including renewal rates, customer health, and satisfaction
• Drive consistency in execution of account management processes and tools (e.g., SFDC, success plans)
• Partner with Sales, Editorial, and Product teams to ensure alignment with BU goals
• Aggregate client feedback and trends to inform product and editorial strategy.
• Ensure Account Managers are effectively communicating product updates and capturing client insights.

Senior Manager, Account Management

Full-stack Engineer

• Perform product development in accordance with Merative’s methodology and practices
• Perform software module requirement analysis, design, and test design as assigned
• Prepare software module specifications, designs, test descriptions and estimates as assigned
• Implement software modules and unit tests as assigned and conduct appropriate module testing
• Conduct appropriate verification and validation activities as assigned
• Detect, report, investigate, and fix product defects as appropriate
• Assist with escalated customer support investigations
• Participate in the review of product engineering artifacts (e.g., specifications, designs, test descriptions, implementations, tests, records, reports, etc)
• Work effectively in collaboration with other members of the department, or with managers and staff across the organization with whom tasks must be completed

Lead Developer – Software Development Engineering

• Working under minimal supervision, this person will perform software development activities related to existing and new product development.
• The person will be directed by the team leader, architect, and/or manager and will:
• Understand new requirements and existing design constraints within the product;
• Understand or troubleshoot existing problems within the product.
• Perform product development in accordance with Merative’s methodology and practices;
• Perform software module requirement analysis, design, and test design as assigned;
• Prepare software module specifications, designs, test descriptions and estimates as assigned;
• Implement software modules and unit tests as assigned and conduct appropriate module testing;
• Conduct appropriate verification and validation activities as assigned;
• Detect, report, investigate, and fix product defects as appropriate ;
• Assist with escalated customer support investigations;
• Participate in the review of product engineering artifacts (e.g., specifications, designs, test descriptions, implementations, tests, records, reports, etc);
• Work effectively in collaboration with other members of the department, or with managers and staff across the organization with whom tasks must be completed;