Technical Support Engineer, I

Merative

Technical Support Engineer providing advanced technical support for Merge Healthcare products. Collaborating with customers to resolve technical issues in medical imaging environments.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $53,560 - $80,340 per yearWebsite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

computer hardwareworkstation operating systemsserver operating systemsnetwork infrastructurecommunication protocolsmedical information systemsSQLDB2Oraclescripting languages

Soft Skills

customer servicedocumentation skillscommunication skillstime managementcollaborationproblem-solvingprioritizationattention to detailescalation managementcustomer satisfaction

Tools & Technologies

CRMMerge Healthcare productsDICOMHL7remote software upgradespreventative maintenanceknowledgebasemedical imaging environmentsRISPACS

Industry Keywords

clinical workflowsmedical imagingtechnical supportcustomer support experiencetroubleshootingsystem stabilitydata collectionissue resolutiontechnical problemscustomer-facing

Tech Stack

Tools & technologies

JavaOraclePerlSQL

About the role

Key responsibilities & impact

Provides advanced technical support and acts as an escalation resource for internal and external customers in support of Merge Healthcare products
Takes inbound calls and makes outbound calls
Assesses complex problems, collects data, establishes facts, and documents detailed and accurate information about issues, troubleshooting steps, and resolution into CRM
Owns the customer support experience and resolves customer satisfaction issues by designing & implementing solutions to complex technical problems
Escalates, owns, and remains focused on driving the resolution of issues through the appropriate channels and team members, using highly effective communication skills
Improves customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates, and resolving issues in a timely manner
Provides direct input to help continue building the internal and customer-facing knowledgebase by documenting root cause & solution details for technical support issues
Performs preventative maintenance activities & remote software upgrades to ensure system stability for customers

Requirements

What you’ll need

Extensive knowledge of computer hardware, including workstations, servers, and storage systems
Strong proficiency with workstation and server operating systems
Solid understanding of network infrastructure and communication protocols
Excellent customer service abilities, along with strong documentation and communication skills
Proven capability to manage and prioritize multiple assignments with minimal supervision
Ability to collaborate effectively within a team and work well with individuals at all organizational levels
1–3 years of experience working with or administering medical information systems such as RIS, PACS, HIS, or EMR platforms
Understanding of clinical workflows within medical imaging environments
Familiarity with database technologies, including SQL, DB2, and Oracle
Knowledge of DICOM and HL7 standards
Basic proficiency with scripting languages such as Bash, Korn, VB, Java, or Perl

Benefits

Comp & perks

Remote first / work from home culture
Flexible vacation to help you rest, recharge, and connect with loved ones
Paid leave benefits
Health, dental, and vision insurance
401k retirement savings plan
Infertility benefits
Tuition reimbursement, life insurance, EAP – and more!