Memorial Hermann Health System

Recruitment

• Provides direct patient care for assigned patients under the direct supervision of a licensed nurse.
• Direct patient care duties include but are not limited to vital signs (pre and post treatment, as applicable), visual monitoring of a patient’s condition, hygiene support, toileting support, mobility support, nutrition support, bathing support, charting, and other activities of daily living as needed.
• Responsible for timely and accurate documentation of information.
• Should appropriately report any unusual changes or findings to the nurse.
• Assists in the maintenance of a safe and clean working environment.
• Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; participates in organizational departments’ safety programs; adheres to all Memorial Hermann policies and procedures.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
• Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
• Obtains and prepares laboratory specimens as prescribed within the scope of the role.
• Helps orient new employees as appropriate.
• Other duties as assigned.

PCT, Dayshift

Account Manager

• Position is responsible for the timely collection of third party and private pay receivables.
• Reviews incoming correspondence and takes appropriate action.
• Responds promptly to inquiries.
• Analyzes accounts for errors, adjustments and credits, issuing corrected entries when necessary.
• Updates account information accordingly.
• Documents communications accurately and completely.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
• Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

Patient Account Representative – Medicaid Collections

Security Engineer

• Position responsible for assisting with the protecting, securing and promoting safety and security at a Memorial Hermann Hospital campus
• Monitors assigned areas in a manner assuring maximum visibility of the security presence
• Ensures security of all designated areas and access points, control vehicular access to buildings and parking areas
• Identify and report all fire and safety hazards, suspicious activities, or breaches of security
• Controls access of areas and of materials by administering and enforcing building visitor and materials pass programs
• Responds to all security and emergency situations as dispatched or assigned; assist patients, visitors and staff by answering questions and by providing escorts, directions, and vehicle assists
• Completes and submits required security reports and activity logs within assigned shift; properly operate and care for Security equipment

Security Officer – Days

Analyst

• Expert programming of complex computer applications and systems
• Leading the development, support, and optimization of complex applications and reporting solutions
• Translating business needs into effective system solutions
• Supporting system integrations (including Salesforce)
• Ensuring data accuracy during system transitions and vendor implementations

Lead Applications Analyst – Reporting, Credentialing

Support Engineer

• Managing customer expectations and aligning their strategic initiatives with Solution Segments in ISD
• Providing leadership and direction in the deployment of clinical and other ISD initiatives to the facilities
• Demonstrating strong operational knowledge and moderately complex technical skills necessary to analyze current processes and develop re-engineering strategies that align with the business plan
• Providing day-to-day support for ambulatory providers using EPIC, managing tickets, calls, and application issues across multiple clinics
• Troubleshooting, resolving issues within expected timeframes, and collaborating with internal teams to ensure seamless support
• Ensuring safe care to patients, staff and visitors; adheres to all policies, procedures, and standards within budgetary specifications

Senior Clinical Support Analyst – Ambulatory, EPIC

Auditor

• Leading multiple reviews/audits of healthcare coding, billing, documentation, operations, and related risk areas
• Developing methods and strategies for monitoring and evaluating the integrity of organization processes
• Leading Corporate Compliance risk assessment processes and activities
• Preparing detailed written reports and presentations for executive leadership
• Conducting compliance investigations and special reviews
• Researching, interpreting, and advising on regulations issued by government agencies
• Promoting individual professional growth and development
• Ensuring safe care to patients, staff, and visitors

Senior Corporate Compliance Auditor

Bilingual

• Performs advanced direct and indirect patient care under the direction of a physician
• Assists in planning and implementing direct patient care
• Documents care provided in patient medical record
• Collects and documents vital signs and chief complaint
• Provides general patient care and assists in examinations and procedures
• Maintains communication with physicians and healthcare team members
• Administers medication as directed

Bilingual Medical Assistant

Medical Billing and Coding

• Responsible for reviewing clinical documentation and diagnostic results to extract data and apply ICD-10-CM/CPT4 codes
• Accurately code conditions and procedures as per ICD-10-CM Official Guidelines
• Follow coding compliance policies and adhere to official coding guidelines
• Provide compassionate and personalized experiences to patients and colleagues

Cardio Certified Coder

Director

• Provides leadership, direction, and support of virtual and remote patient care services across the Memorial Hermann Health System
• Ensures high-quality, patient centered virtual care in alignment with organizational goals
• Directs 24/7 virtual patient care operations
• Leads systemwide initiatives to advance clinical innovation and excellence in virtual care delivery
• Defines and monitors outcome measures associated with virtual patient care programs
• Develops and executes strategic vision for virtual care delivery in collaboration with system leaders
• Partners with nursing professional practice to develop and implement training and virtual care delivery models
• Maintains clinical competency
• Recruits, trains, and develops team members to support virtual patient care initiatives
• Manages department staff with accountability for performance and results of the team
• Establishes departmental scope of service, goals, and strategic plans
• Evaluates new developments and emerging technologies in the field and incorporates them into service delivery
• Collaborates with providers, peers and interdisciplinary leaders in evaluation of virtual care programs

Director – Virtual Patient Care

• Schedules patient appointments and enters required information in the computer system in an accurate and timely manner.
• Obtains demographic, insurance and financial information from patient or guarantor.
• Enters information in computer system with a high degree of accuracy.
• Explains all required forms to the patient or guarantor and obtains the necessary signatures.
• Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
• Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
• Completes complex financial counseling including the review and submission of charity applications.
• Identifies alternative resources for financial reimbursement.
• Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
• Posts payments in the computer system and generates the appropriate patient receipts.
• Monitors, reviews and resolves patient account issues on assigned reports.
• Performs account analysis and trending.
• Completes quality review and monitors for process improvement opportunities.
• Functions as a team leader in the department by ensuring daily processes are complete, scheduling employees, providing answers to employee questions and assisting in employee orientation and training.
• Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families (all Patient Access customers).
• Completes thorough and accurate documentation.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
• Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

Patient Access Representative III, Surgery Scheduling - Bilingual Plus

• Ensure the accuracy and completeness of clinical coding resulting in appropriate reimbursement and data integrity
• Conduct regular coding audits and monitor coding accuracy, providing feedback to coding staff
• Develop educational sessions for coding staff regarding documentation and accurate coding
• Serve as a resource for coding staff on coding and documentation standards
• Design audit tools to monitor the accuracy of clinical coding
• Conduct trend analyses to identify patterns and variations in coding practices
• Abide by the Standards of Ethical Coding set forth by AHIMA
• Ensure safe care to patients, staff, and visitors; adhere to all policies and standards

Inpatient Coding Compliance Auditor

• Collaborates with the physician and healthcare team in the delivery of patient care.
• Provides professional nursing care to patients, including conducting nursing assessments, assisting with exams and treatment, patient education, and maintenance of medical records.
• Coordinates the planning for the delivery of nursing care with an interdisciplinary team and administers appropriate clinical decisions in the delivery of patient care.
• Participates in a systemic, interdisciplinary, and ongoing evaluation of programs, process improvement and desired client-centered outcomes.

Adult Emergency Department RN – PRN Nights

• Responsable de la recolección oportuna de cuentas por cobrar de terceros y pagos privados
• Revisa la correspondencia entrante y toma las acciones apropiadas
• Responde rápidamente a las consultas
• Analiza las cuentas en busca de errores, ajustes y créditos, emitiendo entradas corregidas cuando sea necesario
• Actualiza la información de la cuenta de acuerdo

Patient Account Representative – Claims Follow Up

Data Scientist

• Mines and analyzes complex and unstructured data sets using advanced statistical methods for use in data driven decision making.
• Responsible for supporting cross-functional teams and providing in-depth data insights for complex business problems approached with advanced analytic techniques to collect, explore, and extract insights from structured and unstructured data.
• Develops and tests hypotheses and communicates findings in clear, precise and actionable manner to project and leadership teams.
• Works closely with teams to identify, understand, and resolve data issues and improve efficiency, productivity and scalability of data processes.
• Assists with the evaluation of data science vendors and tools.

Product Manager

• Responsible for the design, features, operations, and outcomes of the digital products that support patient and staff experiences.
• Develops the vision and strategy to create a highly engaging digital experience leveraging a variety of technology platforms.
• Works to develop product feature roadmap, develop and deliver operational metrics, and continually captures consumer and patient feedback to drive the product backlog.
• Collaborates in partnership with information systems, consumer experience, marketing, and clinical teams to enhance digital capabilities in the delivery of health care.
• Serves as consistent thought leader for all digital products in addition to own principal product accountabilities.
• Collaboratively defines digitally enabled Memorial Hermann experiences for consumers and patients, leveraging multiple channels in a way that is engaging and intuitive experiences for our omni-channel strategy.
• Is directly accountable for the development of features and capabilities across platforms based on consumer/patient needs derived from industry and local research, coupled with known best practices in the management of health, leveraging agile delivery methods.
• Defines a multi-year strategy for their product portfolio, representing it to governance, steering committees and executive updates.
• Develop a robust set of operational KPIs (consumer and business based) to track consumer/ patient digital activity, platform leverage, and engagement.
• Provides leadership in the refinement and fulfillment of the health system’s digital health strategy to develop a vision, go-to-market and execution roadmap to support the aggressive growth of the health system’s digital platform, ensuring the system remains vibrant in today’s changing healthcare marketplace.