Director, Support Operations

Memorial Hermann Health System

CRM Director responsible for managing customer relationships and improving patient experiences at Memorial Hermann. Collaborating with leadership to achieve high customer satisfaction.

Posted 7/16/2026full-timeKaty • Texas • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Relationship Management (CRM) to enhance patient and physician satisfaction, while effectively leading multi-functional teams to implement process improvements based on consumer insights.

Highest-signal resume keywords

Customer Relationship Management (CRM)Process ImprovementTeam LeadershipExcellent Communication SkillsQualitative and Quantitative Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementCustomer Relationship Management (CRM)Data AnalysisProgram CoordinationBehavior Change Initiatives

Soft Skills

Excellent Communication SkillsInterpersonal SkillsOrganizational Skills

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer SatisfactionHealthcarePatient EngagementMulti-Functional Team ManagementProblem Investigation and Resolution

About the role

Key responsibilities & impact

Responsible for Customer Relationship Management (CRM) for patients, families, and physicians at the hospital level.
Development and implementation of initiatives to drive behavior change, process improvement and environment changes based on customer wants and needs.
Work closely with the CEO and the Memorial Hermann CRM team to develop objectives and goals specific to the facility to achieve best-in-class customer satisfaction.
Plan and coordinate overall program to assure excellent customer service in all areas.
Collaborate with administrative, medical, nursing, ancillary, and legal/risk management staff on problem investigation, resolution, response, and prevention.

Requirements

What you’ll need

Bachelors degree
One (1) year of education, customer service or process improvement experience
Experience in leading and managing multi-functional teams to improve processes
Excellent communication skills (written, verbal, and listening)
Excellent interpersonal and organizational skills
Experience in using both qualitative and quantitative consumer information to drive customer satisfaction

Benefits

Comp & perks

Professional growth and development opportunities