Mega Block Gaming

VIP Account Manager, Japanese Speaker

Mega Block Gaming

full-time

Posted on:

Origin:  • 🇨🇾 Cyprus

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Job Level

Mid-LevelSenior

Tech Stack

Web3

About the role

  • Handle high-value player accounts within a personal portfolio
  • Cultivate personal relationships with VIPs, ensuring exceptional experiences
  • Serve as the first point of contact for VIP inquiries and issues
  • Identify and retain existing players through tailor-made rewards and bonuses
  • Report on portfolio activities and contribute to brand growth
  • Liaise with internal teams to address player requests and issues
  • Analyze player portfolio performance and identify new potential VIPs
  • Communicate special offers and promotions to VIPs
  • Stay updated on CRM/Community campaigns and industry trends
  • Craft custom VIP player management strategies aligned with company objectives
  • Use Excel to analyse player data, track trends, and generate reports to support VIP engagement strategies

Requirements

  • Top-level customer service skills, including an analytical view and anticipation of the player’s needs
  • Min 3 years experience in iGaming VIP Account Management, preferably in web3 (crypto) casino and sportsbook operations
  • Fluent in English with excellent communication skills, both written and verbal
  • Ability to communicate fluently in Japanese
  • Basic understanding of crypto tokens
  • Proficiency in Excel, including data analysis, reporting, and tracking player activity trends