Mega Block Gaming

Account Manager

• Handle high-value player accounts within a personal portfolio
• Cultivate personal relationships with VIPs, ensuring exceptional experiences
• Serve as the first point of contact for VIP inquiries and issues
• Identify and retain existing players through tailor-made rewards and bonuses
• Report on portfolio activities and contribute to brand growth
• Liaise with internal teams to address player requests and issues
• Analyze player portfolio performance and identify new potential VIPs
• Communicate special offers and promotions to VIPs
• Stay updated on CRM/Community campaigns and industry trends
• Craft custom VIP player management strategies aligned with company objectives
• Use Excel to analyse player data, track trends, and generate reports to support VIP engagement strategies

VIP Account Manager, Japanese Speaker