Senior Settlements Administrator
Empower
Field Service Engineer II
Medtronic
full-time
Posted on:
Origin: • 🇺🇸 United States • California, New York, Tennessee
Visit company websiteSalary
💰 $49,600 - $74,400 per year
Job Level
JuniorMid-Level
About the role
- Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of CAS Affera systems.
- Maintain and submit technical records and documentation as per regulatory requirements.
- Provide information from experiences in the field to colleagues in the office as well as updates to the database.
- Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization.
- This includes the development and maintenance of Service documentation and procedures.
- Provide input to Engineering and Manufacturing for upgrades to Affera products.
- Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base.
- Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.
- Investigate, analyze, and recognize trends in technical data as it relates to Affera products.
- Participate in special projects as requested by the US Field Service Manager or designee.
- Participate in and provide technical training to physicians, EP technicians and department managers at customer sites.
Requirements
- High School Diploma or equivalent required.
- 2 years of technical, clinical field service, technical internship or clinical customer support experience.
- Nice to Have: Bachelor’s degree in an Engineering discipline
- Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
- Ability to troubleshoot problems and technically diagnose medical equipment.
- Excellent English writing and verbal communication skills
- Excellent time management skills and detail oriented
- Flexibility to travel frequently including possible international locations.
- Ability to work independently, self-motivated and without direct supervision.
- Extensive direct, face to face customer contact and interaction
- Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and services.
