Sales Operations Specialist
EMS Management & Consultants, Inc.
Field Service Engineer
Medtronic
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida, New York, North Carolina, Virginia
Visit company websiteSalary
💰 $60,000 - $90,000 per year
Job Level
Mid-LevelSenior
About the role
- Performing installations, inspections, preventive and corrective maintenance on medical devices and systems
- Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations
- Analyzes and evaluates products and related performance
- Diagnosing and resolving technical issues to minimize downtime and ensure optimal device performance
- Installs, upgrades and removes products ensuring coordinative engineering field change
- Working closely with internal teams (e.g., engineering, marketing, quality) and external stakeholders (e.g., customers, distributors) to gather feedback and ensure product success
- May provide onsite training of customer support personnel and healthcare professionals
- Maintaining accurate records of service calls, repairs, and inventory, and submitting technical documentation as required
- Providing input to engineering, manufacturing, and service processes to improve product design, manufacturing, and service delivery
- Maintaining up-to-date knowledge of Medtronic products and industry trends to provide expert technical support
- Continuous Improvement: Participating in initiatives to enhance the efficiency and effectiveness of field service operations
Requirements
- Requires minimum of 4 years of relevant experience
- Level III: Requires minimum of 4 years of relevant experience
- Level IV: Requires minimum of 8 years of relevant experience
- Requires high school diploma or equivalent (United States), vocational or technical education or certification (all other countries)
- Relevant experience as technician, clinical field service or clinical customer support experience
- Nice to Have: Bachelor’s degree in Bioengineering, engineering or technology field
- Experience with robotics or motion control
- Previous experience as Technician/Field Services within medical device industry
- Experience with anatomy, surgical protocol and medical terminology
- Ability to troubleshoot with technical skills, creativity and high discipline
- Familiarity with most used test equipment
- Ability to read and understand schematics and engineering drawings
- Excellent analytical and communication skills
- Responsive problem solver and action oriented in resolving customer issues
- Problem-solving and Analytical Skills
- Communication and Interpersonal Skills
- Time Management and Organization
- Flexibility and Adaptability
- Customer Focus
- Technical Proficiency
- Willingness to travel frequently, including potentially internationally (up to 75%)
