ServiceNow Administrator
Ritchie Bros.
AngularITSMJavaScriptServiceNow
Job Level
Mid-LevelSenior
Tech Stack
RPAServiceNow
About the role
- Work with other IT business analysts and business counterparts to develop and enhance ServiceNow to support global Service & Repair strategy.
- Assess, design, and develop enhancements for ServiceNow used to support Case Management processes for medical equipment used in hospitals.
- Engage with business leaders to understand strategies and data-driven changes to improve efficiencies and add value.
- Work with data sets to define use cases to improve products, processes and/or services.
- Collaborate with BRM, business stakeholders and IT Product Owners / Managers to develop business requirements for product or system changes.
- Drive business agenda during solution delivery process.
- Analyze data and trends to develop recommendations to solve business problems.
- Lead business requirement discussions and translate needs into functional specifications and business process maps for medium complex changes.
- Participate in project and design reviews to ensure compliance with Medtronic Global IT policies, principles, and standards.
- Drive changes and enhancements through change management process including coordination, stakeholder communication, functional unit tests, UAT, cutover tasks and hyper care support.
- Coordinate development and support activities with external partners.
- Build and maintain knowledge repository.
- Provide 3rd level support for ServiceNow issues, analyze and help resolve software related issues escalated by support team and recommend solutions.
- Support SNOW application integrations and learn dependencies with other systems like SAP.
- Work with stakeholders in different time zones and comply with global IT validation procedures.
- Participate in internal and external training programs to enhance technical and soft skills.
Requirements
- 3+ years of IT experience with Bachelor's Degree in Engineering, MCA, or MSc.
- Strong sense of ownership and accountability, self-motivation, enthusiasm, positive attitude and perform as a team player.
- Working in a methodical and detailed manner.
- Excellent communicative skills, especially in English.
- Ability to explain technical concepts in clear verbiage to non-technical stakeholders.
- Strong background in SNOW CSM module.
- Experience with gathering, documenting and challenging business requirements.
- Ability to work from our Medtronic facility in Hyderabad minimum 3 days per week.
- Self-starter/learner, needs to be curious
- Should be resilient and perseverant
- Needs to able to handle direct feedback
