IS Application Manager, ServiceNow Product Owner
Huntington National Bank
ServiceNow
Lead Director, ITSM Data Analytics
CVS Health
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $144,200 - $288,400 per year
Job Level
Senior
Tech Stack
ITSMPythonServiceNowSQL
About the role
- Strategic Leadership & Mentorship : Lead, inspire, and mentor a team of data scientists and engineers, fostering a collaborative and innovative environment. While providing strategic direction, this role remains deeply technical, requiring direct involvement in the execution of complex data science initiatives. Advanced Analytics & AI Solutions : Architect, develop, and deploy sophisticated analytics and artificial intelligence solutions to proactively manage IT service availability, predict and prevent outages, and optimize overall performance. Insightful Reporting & Visualization : Champion the development and enhancement of dynamic dashboards and reporting tools using Power BI and other leading BI platforms. Translate complex data into clear, actionable insights for stakeholders at all levels, from technical teams to senior leadership. Data Engineering & Optimization : Author and refine complex SQL queries and Python scripts for robust data extraction, transformation, and the creation of sophisticated data models. Ensure data pipelines are efficient, scalable, and reliable. Intelligent Automation of ITSM : Spearhead the integration of machine learning models and intelligent automation workflows to revolutionize IT Service Management (ITSM) processes. Drive significant improvements in incident, problem, and change management through data-driven and automated solutions. Cross-Functional Collaboration : Serve as a key partner to ITSM teams, business analysts, and service owners. Translate evolving operational requirements into cutting-edge AI and data-centric solutions that drive business value.
Requirements
- Technical Proficiency : Extensive hands-on experience with Power BI or similar business intelligence tools, expert-level SQL and Python programming skills, and advanced proficiency in Excel. 10+ years of experience in AI/ML, Data Engineering & Visualization, and/or other related discipline. Proven Leadership: Demonstrated experience in leading and developing a high-performing team of data scientists and engineers in a fast-paced, enterprise-level environment. 7+ years of experience in managing technology strategy and highly technical teams. Extensive Data Science Expertise : A proven track record in data science, predictive modeling, and data visualization, preferably within an ITSM, BI, or a related technology domain. 5+ years in Data Science and/or Data Visualization AI/ML Implementation : Verifiable expertise in the end-to-end development and deployment of AI and machine learning models, as well as automation solutions that support and enhance IT operations. 5+ years of experience designing and implementing AI/ML solutions IT Operations Knowledge : Deep familiarity with availability and outage management reporting, and a strong understanding of the metrics that drive IT operational success. 3+ years of exposure to infrastructure technologies and operations
