IS Application Manager, ServiceNow Product Owner

Huntington National Bank

full-time

Posted on: 8/22/2025

Origin: • 🇺🇸 United States • Ohio

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💰 $70,000 - $140,000 per year

SeniorLead

ServiceNow

About the role

Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives.
Translate business needs into clear, actionable user stories and acceptance criteria.
Prioritize features and enhancements based on business value, technical feasibility, and user impact.
Serve as the subject matter expert for the ServiceNow platform and applications, including HRSD, FSO, WSD, CSM, GRC/IRM, and custom applications.
Collaborate with architects and developers to ensure scalable, secure, and maintainable solutions.
Stay current with ServiceNow releases and recommend adoption of new features.
Lead and mentor a scrum team of business analysts, developers, and testers.
Facilitate agile ceremonies (e.g., sprint planning, reviews, retrospectives).
Act as the primary liaison between business stakeholders and technical teams.
Ensure timely delivery of high-quality solutions that meet or exceed expectations.
Monitor product performance and user feedback to drive continuous improvement.
Champion best practices in agile development, DevOps, and ITIL processes

Bachelor's degree in Information Technology, Business, or related field
7+ years of IT product management or business analysis experience
5+ years of hands-on experience with the ServiceNow platform
3+ years of experience managing or leading teams
People Manager experience
Deep knowledge of ServiceNow modules and capabilities
Strong understanding of agile methodologies (Scrum, SAFe)
Excellent communication, facilitation, and stakeholder management skills
Proven ability to lead cross-functional teams and drive consensus
ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus
Preferred: 5+ years leading others in the development of software in a team environment