Product Manager
Hyatt
AEM
IS Application Manager, ServiceNow Product Owner
Huntington National Bank
full-time
Posted on:
Location: Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $140,000 per year
Job Level
SeniorLead
Tech Stack
ServiceNow
About the role
- Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives.
- Translate business needs into clear, actionable user stories and acceptance criteria.
- Prioritize features and enhancements based on business value, technical feasibility, and user impact.
- Serve as the subject matter expert for the ServiceNow platform and applications, including HRSD, FSO, WSD, CSM, GRC/IRM, and custom applications.
- Collaborate with architects and developers to ensure scalable, secure, and maintainable solutions.
- Stay current with ServiceNow releases and recommend adoption of new features.
- Lead and mentor a scrum team of business analysts, developers, and testers.
- Facilitate agile ceremonies (e.g., sprint planning, reviews, retrospectives).
- Act as the primary liaison between business stakeholders and technical teams.
- Ensure timely delivery of high-quality solutions that meet or exceed expectations.
- Monitor product performance and user feedback to drive continuous improvement.
- Champion best practices in agile development, DevOps, and ITIL processes
Requirements
- Bachelor's degree in Information Technology, Business, or related field
- 7+ years of IT product management or business analysis experience
- 5+ years of hands-on experience with the ServiceNow platform
- 3+ years of experience managing or leading teams
- People Manager experience
- Deep knowledge of ServiceNow modules and capabilities
- Strong understanding of agile methodologies (Scrum, SAFe)
- Excellent communication, facilitation, and stakeholder management skills
- Proven ability to lead cross-functional teams and drive consensus
- ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus
- Preferred: 5+ years leading others in the development of software in a team environment
