Medtronic

Field Service Engineer IIII - Multiple Locations

Medtronic

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona, Colorado

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Salary

💰 $60,000 - $90,000 per year

Job Level

SeniorLead

About the role

  • The Field Service Engineer is the primary technical representative for Medtronic Cardiac Ablation Solutions Affera customers and the sales and clinical teams.
  • The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance, and de-installation of all Affera systems at customer sites.
  • The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production and Engineering groups in order toto continually evaluate the performance of products in the field.
  • This position may also require providing technical assistance to physicians or technologists during a clinical procedure.
  • This role will require 75% travel to enhance collaboration and ensure successful completion of projects.
  • Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms.
  • Our Diversity Networks and Employee Resource Groups (ERGs) are building a sense of community, belonging, and activation for Medtronic employees.

Requirements

  • High School Diploma or equivalent required.
  • 8 years of technical, clinical field service, technical internship or clinical customer support experience.
  • A Bachelor of Science degree in an Engineering discipline can be used in lieu of 4 years experience.
  • Nice to Have Bachelor’s degree in an Engineering discipline
  • Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
  • Ability to troubleshoot problems and technically diagnose medical equipment.
  • Excellent English writing and verbal communication skills
  • Excellent time management skills and detail oriented
  • Flexibility to travel frequently including possible international locations.
  • Ability to work independently, self-motivated and without direct supervision.
  • Extensive direct, face to face customer contact and interaction
  • Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and services.