Medline Industries, LP

Full-stack Engineer

• Design, develop, and maintain highly scalable and reliable software solutions to modernize Medline systems using Java, microservices, AKS, and other modern technologies in Cloud.
• Collaborate with cross-functional teams to gather requirements, create technical specifications, and develop software solutions that meet business needs.
• Lead and mentor junior software engineers on the team, providing guidance on technical and professional development.
• Write clean, well-documented, and efficient code using software development best practices and ensure its robustness and scalability.
• Work with product owners to understand and prioritize business requirements and translate them into technical designs and implementations.
• Drive continuous improvement of software development processes, including code review, testing, and deployment strategies.
• Keep up to date with emerging trends and technologies in software development and apply them where appropriate.
• Troubleshoot and debug production issues as needed.
• Ensure software solutions are secure, scalable, and maintainable.
• Contribute to the overall architecture and design of application modernization.

Senior Software Engineer

Product Manager

• Assist in the development and launch of new product lines and/or product improvements; tasks may include market research, existing line extensions, new product development, collateral creation and pricing.
• Assist in creating and delivering training programs for sales reps and follow up with them to ensure timely and efficient field support.
• Collaborate with marketing to develop promotional pieces and design packaging
• Develop and run reports that summarize and analyze marketing promotional results.
• Work with Inventory Management to ensure proper stock levels and service level goals are met
• Assess product samples against desired specifications, develop production plans and manufacturing forecasts, and evaluate vendors by working with Quality, sourcing resources and product managers.

Associate Product Manager

Account Executive

• Ensure the development of sales plans, strategies, objectives, policies and procedures that conform to broad corporate sales and marketing objectives
• Develop and implement sales strategies
• Monitor and distribute monthly reports, and specialized reports on contracts, programs and focus areas
• Track sales performance against objectives and inform management of results
• Educate and communicate activity and success
• Manage client relationships
• Development and implementation of sales tools and programs

Sales Representative, Life Science

Data Analyst

• Perform quality assessments on data elements and structures to evaluate integrity, completeness, and quality
• Analyze data providing timely and accurate data and work with cross-functional teams to align data to industry standards
• Establish master data standards, procedures, and protocols which support industry requirements
• Implement data management techniques and tools to ensure data integrity and validity
• Communicate effectively with customers and internal departments on project progress and completion
• Provide data, reporting, analysis, and advice to internal stakeholders regarding best practices and system functionality

Sales

• Execute sales strategies that drive overall achievement of sales targets
• Represent the division to the Medline sales force as product expert
• Assist sales teams with: targeting, pitching the product line, in-servicing and supporting conversions, set up trials, conduct trials, conduct post-trial reviews and implementation
• Develop target lists of potential accounts in cooperation with the sales reps
• Support the execution of the overall strategy and go to market approach
• Conduct and deliver business review in partnership with Division Product Management
• Guide Medline Sales and Product Management teams in utilizing the business review
• Prepare and present business review/plan to Medline teams to assure plan is feasible within cost, time, and environment constraints
• Guide Medline teams to prepare and present customer needs plan to assure plan is feasible, within cost, time, andenvironment constraints
• Produce competitive analysis materials comparing product with its key competitors by working with the PM team in the division
• Prepare and present technical/clinical proposals on how Medline's products can meet customer needs and how they can be effectively integrated and implemented
• In support of the sales team, foster relationships with decision-makers and external customer stakeholders to obtain and provide feedback to the Division on the needs of customers and supporting specialists
• Deliver in depth presentations and product demonstrations to clients and sales representatives
• Facilitate various phases from program creation, trial support and through implementation
• Assist Medline sales reps with questions via email, phone calls or in person
• May have a continuing role in customer support to address clients’ issues in the usage of organizational products/services
• Conduct physical product conversion when divisional support needed
• Develop and conduct customer in-services/technical training
• Develop product training and resource materials (tools, resources, presentations, manuals)
• Monitor and analyze quality questions or customer complaints
• Troubleshoot complaints and help diagnose issue type (education, product)
• Conduct market research and identify and track market trends that affect sales, service and product development
• Provide feedback and recommendations for product improvement, and potential new products with appropriate departments
• Identify trends with requests and information via interactions with sales to determine market needs and potential innovations
• Review Work with client to track their metrics and utilization
• Track sales forecast targets
• Record activity on accounts and help to close deals to meet these targets
• Provide updates on key accounts closes, implementation dates and revenue pull through
• Serve as product expert within the organization to contribute to the development of technical presentations and product strategy
• Engage professional organizations; attend national, regional, and local industry events, technical training classes

Product Sales Specialist – Casting & Splinting

• Execute sales strategies that drive overall achievement of sales targets.
• Represent the division to the Medline sales force as product expert.
• Assist sales teams with: targeting, pitching the product line, in-servicing and supporting conversions, set up trials, conduct trials, conduct post-trial reviews and implementation.
• Develop target lists of potential accounts in cooperation with the sales reps.
• Support the execution of the overall strategy and go to market approach.
• Conduct and deliver business review in partnership with Division Product Management.
• Guide Medline Sales and Product Management teams in utilizing the business review.
• Prepare and present business review/plan to Medline teams to assure plan is feasible within cost, time, and environment constraints.
• Guide Medline teams to prepare and present customer needs plan to assure plan is feasible, within cost, time, and environment constraints.
• Produce competitive analysis materials comparing product with its key competitors by working with the PM team in the division.
• Prepare and present technical/clinical proposals on how Medline's products can meet customer needs and how they can be effectively integrated and implemented.
• Foster relationships with decision-makers and external customer stakeholders to obtain and provide feedback to the Division on the needs of customers and supporting specialists.
• Deliver in depth presentations and product demonstrations to clients and sales representatives.
• Facilitate various phases from program creation, trial support and through implementation.
• Assist Medline sales reps with questions via email, phone calls or in person.
• Conduct physical product conversion when divisional support needed.
• Develop and conduct customer in-services/technical training.
• Develop product training and resource materials (tools, resources, presentations, manuals).
• Monitor and analyze quality questions or customer complaints.
• Troubleshoot complaints and help diagnose issue type (education, product).

Sales Specialist – Tapes

Customer Support

• Independently assess the accuracy, completeness, and policy compliance of Customer Service and Sales Support transactions
• Review customer interactions, documentation, and system entries to ensure they align with internal standards, approved procedures, and required operational controls
• Audit Customer Service Representatives’ and Sales Support transactions, review account creation, pricing application, order entry/changes, credits/returns, and customer master updates for accuracy and adherence to company procedures in SAP and related tools
• Evaluate Customer Interactions and examine email communications in ticketing system and shared mailboxes for clarity, professionalism, completeness, and policy alignment
• Identify and report issues by detecting discrepancies and non-compliance; documenting non-conformances with clear rationales and collaborating on corrective actions and coaching follow-ups
• Support process improvement initiatives by contributing to recurring quality audits and preparing concise reports
• Analyze trends (e.g., repeat defects, turnaround times, failure points) and recommend improvements that enhance accuracy and customer experience
• Maintain documentation and keep review records, audit logs, and trackers up to date using specific tools
• Collaborate effectively with Customer Service, auditors, and other departments to foster a culture of excellence
• Detect workflow inefficiencies, recommend and implement improvements, and ensure team processes align with overall departmental goals
• Perform email and call quality audits to identify compliance issues and process inconsistencies, providing examples of best practices to uphold high customer service standards
• Generate and analyze multiple daily and weekly reports on team performance and key performance indicators while assisting with WFM
• Maintain WFM trackers, attendance logs, and scheduling documentation to ensure accuracy and support operational visibility
• Audit daily customer updates through our comprehensive, return, freight and restocking, and other monitoring as required
• Maintain adherence to company policies and procedures, ensuring proper complaint management protocols
• Protect Customer Data by handling sensitive information in line with privacy and security requirements
• Exercise discretion and sound judgment when handling sensitive employee or business information

Bilingual Associate Analyst, Customer Service

• Calling on hospitals within assigned territory to sell products
• Making sales presentations to multiple decision-makers leading to product and program sales
• Establishing and nurturing client relationships by developing strong relationships with key decision makers
• Presenting/selling new products and maintaining existing business
• Team building among peers to ensure collaboration across the continuum of care
• Preparing bids and price quotes
• Occasional cold calling with intent to develop new markets

Medical Supply Sales Representative

Risk

• Analyze and normalize multiple streams of data to gauge the health of the risk management system
• Work with Subject Matter Experts (SMEs) to create a framework for Risk-based dashboards to be used for real-time decision-making and management reporting
• Provide detailed input to stakeholders on how to implement risk controls as well as create and implement controls
• Identify inefficiencies in Medline’s global quality management system
• Take action to address identified inefficiencies
• Develop timelines for all projects and ensure that deadlines and goals are being met
• Frequently update management and team on progress
• Proactively work with members of the division or project team to identify issues that might delay the project; make recommendations to improve timelines for project completion

Risk Management Engineer

• Develop sales strategies in designated territory designed to achieve maximum sales and profits
• Execute strategies through a team of independent distributors and recruit new distributors as needed
• Support field sales activities (training, labs, dinners and conferences) to build and sustain relationships with distributors and key surgeon customers
• Define regional short term goals, annual sales forecasts, and distributor quotas
• Drive engagement between distributors and Medline sales teams to gain contract access
• Ensure successful transition and retention following surgeon relocation (i.e. outgoing fellows)
• Analyze market information to create sales plans and marketing strategies
• Present strategies and growth plans to sales and division leadership for assigned territory
• Establish and build relationships with key surgeons in assigned territory
• Recruit and manage distributors/reps in assigned territory
• Coordinate sales opportunities between division national accounts and Medline sales

Regional Sales Manager – Orthopedics

Account Manager

• Support Medline’s Sales efforts within a primarily select group of highly complex or major accounts of regional, national or strategic significance
• Support sales strategies and help achieve new revenue targets and service goals for accounts
• Responsible for managing a book of business for existing accounts and generating revenue on assigned accounts
• Support all activities in the operational execution, profitability, maintenance of existing sales volume and development of sales growth
• Key contributor to growing market share through the application of sales plans, strategies, objectives, policies and procedures aligned to broad corporate sales and marketing objectives
• Provide exceptional customer support and execution on required responsibilities to retain business and drive increased profitability
• Resolve problems and ensure customers receive high-quality customer service
• Maintain personal contact with key customers in assigned accounts
• Work directly with other key sales personnel to launch new accounts and on any "save" opportunities to accounts under threat or loss
• Maintain existing sales programs
• Work directly with the Medline Field Sales team to promote sales goals and initiatives
• Facilitate the formal and non-formal RFP process
• Develop and implement sales tools and programs; educate and communicate activity and success
• Manage account program costs, (i.e., advertising, rebates, buyback and slotting allowance, etc.) while maximizing sales
• Track customer sales performance against objectives and inform management of results
• Build and distribute reports, and specialized reports on contracts, programs and focus areas to appropriate partners

Strategic Account Manager – Ambulatory Surgery Center

Manager

• Managing quality and compliance for applicable products and processes.
• Ensuring quality and regulatory compliance with applicable regulations (ex. QSR, GMP, ISO).
• Acting as a liaison with Divisions, Suppliers, Manufacturing, and/or Operations.
• Managing complaints and developing new approaches to solve problems identified during investigations.
• Identifying and managing execution of continuous improvement projects.
• Assisting in product evaluation from a quality assurance and regulatory compliance standpoint.

Quality Manager – OEM

• Manage project and sales presentations support to help secure new business, support customer integration, and drive usage of current products.
• Lead execution of product evaluations and conversions through pre-sales and/or post-sales consulting.
• Oversee goals, pipeline, travel schedules, and territory management for the specialist team.
• Manage a team of product experts focused on Medline’s product portfolio and related sales initiatives.
• Drive and maintain the sales pipeline; grow and retain existing accounts by presenting new solutions.
• Lead sales teams through all phases of the sales cycle.
• Encourage communication between Product, Sales, and Specialist teams.
• Reinforce division strategy through weekly check-ins, goal setting, objection handling, coaching, and pipeline review.
• Ensure the team has the tools and knowledge to positively engage customers and support sales.
• Build relationships with key decision-makers and stakeholders; gather and relay customer feedback.
• Own issue resolution and ensure solutions are delivered.
• Oversee product conversions and implementation processes.
• Manage multiple initiatives including program creation, trial support and product rollouts.
• Identify product positioning and innovation opportunities for the Specialist team.
• Lead market research to track trends that impact sales, service, or product development.
• Ensure customer and specialist feedback is communicated to appropriate departments for product improvements or new product opportunities.
• Manage people, set direction, and plan resource allocation.
• Oversee daily operations for the employee group.
• Provide guidance and structure for staff performance.
• Responsible for hiring, pay recommendations, performance reviews, training, staffing needs, work assignments, and meeting deadlines.

Manager, Product Sales – Surgeon Gloves

• Gain exposure to all aspects of the Sales Representative position
• Contribute to efforts to grow clinical product programs in a designated territory
• Assist sales partners in project management and lead efforts in executing clinical trials and product conversions
• Ensure project implementation and completion while managing expectations
• Establish and maintain customer relationships
• Monitor project progress and communicate project status

Product Support Specialist – Non Acute

Supply Chain

• Oversee and manage a team responsible for the reconciliation of inventory and discrepancies throughout Medline’s distribution network
• Collaborate with cross-functional inventory control teams to drive the achievement of specified goals in total inventory adjustments, defect ratios, error/outlier reconciliation, and customer error management
• Enhance, track, and report on metrics which are key performance indicators
• Reconcile monthly, quarterly, and annual inventory adjustments to ensure accuracy
• Ensure timely completion of clearings and postings by IC Analysts