Medibank

Product Designer

• Design impactful learning by assessing needs, defining clear objectives and creating digital, hybrid and face-to-face programs for clinical and nonclinical roles.
• Build programs for graduates, transitions and career pathways, ensuring they meet clinical, adult learning standards and WCAG guidelines.
• Bring innovation through emerging technologies - AI, gamification and continuous improvement.
• Enhance people experience by aligning learning with onboarding, attraction and retention strategies.
• Collaborate and influence across teams, working closely with educators, leaders and Talent & Attraction.
• Measure and improve learning effectiveness to deliver strong outcomes.

Learning Experience Designer

Risk

• Own and manage key relationships with Senior Executive
• Facilitate and present at Executive Risk Committees
• Provide ‘first line of defence’ advice to the business
• Embed strong risk culture practices
• Support risk remediation activities

Senior Risk Advisor – Management Assurance

• Execution of high-quality design system components, patterns, and foundations that are scalable, accessible, and production ready.
• Contribution to the maintenance, documentation, governance, and continuous improvement of the Design System and associated design operations.
• Contribution of insights and recommendations that inform the evolution of the Design System, grounded in customer outcomes and product team needs.
• Role model customer-centricity, collaboration, ownership, and a growth mindset within the Design System squad and broader design community.

Senior Product Designer

People Operations

• Partner with Squad and Hub Leads
• Lead development and delivery of people plans
• Identify emerging people risks and work with leaders
• Coach and support leaders on performance and change

Head of People, Customer

Analyst

• Improving system quality by identifying issues and common patterns, and developing standard operating procedures.
• Enhancing applications by identifying opportunities for improvement, making recommendations and designing and implementing systems.
• Liaising with colleagues to implement technical designs.
• Investigating and using new technologies where relevant.
• Improve and maintain system documentation (Support guides and Architectural design documents).
• Assess functional solutions against system stability, security and performance of the application suite.
• Identify opportunities to implement tools and practices that enhance automation and drive long-term operational efficiency.
• Ensure delivered solutions do not result in incidents and problems, and if they do, own and drive the resolution with a sense of urgency taking customer impacts and organisation reputation into account.
• Provide expert guidance in the resolution of incidents within your competency domain.
• Ensure timely responses and ticket resolution in line with Medibank SLAs.
• Adhere to SLA’s established to monitor application health by developing and using effective tools and metrics.
• Work collaboratively with business stakeholders and technology teams and external vendors to support service delivery.
• Ensure service and product quality is always maintained at the highest level and is aligned with business needs.
• Liaise with IT vendors and suppliers as required.
• Perform application deployments in both production and non-production environments when required. Ensuring Medibank standards, methodologies and processes are adhered to.
• Develop and maintain Process and Procedures required for support purposes.
• Use Agile and DevOps principles and practices to manage the backlog, plan and monitor delivery in accordance with sprints set during Quarterly Planning (QP).
• Provide On call services as per business requirements (24/7 per roster).
• Ensure cross-systems dependencies are understood, socialised and managed.
• Look for opportunities to improve efficiency of processes and solutions shared across multiple streams through refinement and maturity of key processes.
• Provide ongoing health checks on the Applications to ensure agreed expectations and outcomes are met.
• Proactively monitor and report on system performance and health.
• Maintain applications within remit in line with asset lifecycle management plans (e.g. hardware refresh, licensing, application upgrades).
• Ensure application component currency levels are understood and maintained for applications in your competency domain.
• Maintain an effective plan to manage application (non-O/S) vulnerabilities.
• Ensure a current Application Disaster recovery plan is in place for the required applications in your competency domain.

Application Analyst

Customer Support

• Help customers choose the right health cover and services.
• Support them across multiple channels – in-store, over the phone, online, and in the community.
• Build lasting relationships and trust through personalised conversations.
• Solve everyday challenges and share ideas to improve how we work.

Customer Service and Sales Consultant

Manager

• Provide strategic oversight and operational leadership of supplier coordination and assurance.
• Drive continuous improvement in procurement, supply chain, and financial operations.
• Build strong supplier relationships and ensure compliance with governance and risk frameworks.
• Lead a team of Supplier Coordinators to deliver excellence and uplift capability.

Supplier Manager

Full-stack Engineer

• Completes development deliverables in a timely manner and to the appropriate level of quality.
• Works with D&V, the Business and external partners to ensure that the technology solutions are delivered on time, on schedule and on budget.
• Collaborates with the team to provide estimations.
• Works across D&V to assess system requirements and specifications, identifying and addressing potential issues.
• Designs technical solutions of assigned technology solutions for initiatives.
• Assists and supports testing activities (e.g. System, Integration and User Acceptance).
• Creates and updates application documentation.
• Follows all change control procedures and put in place full version control and configuration management.
• Follows the procedures for reporting on the progress of systems development projects.
• Contributes to post implementation reviews to incorporate learning into future work.
• Contributes to continuous improvements and constantly demonstrates a capability improvement mindset.
• Recommends options for improving operational efficiency and standards.
• Acts as a business change driver to improve value, operational efficiency and productivity.

Senior Software Engineer – Full Stack, Web

• Completes development deliverables in a timely manner
• Works with Digital & Ventures team to ensure technology solutions are delivered on time
• Creates and updates application documentation
• Maintains an understanding of relevant industry trends

Software Engineer – Full Stack, Web

Security Engineer

• Advocate for the alignment of business and security strategies.
• Ensure that security policies and controls align with and support business objectives and goals.
• Work closely with the business to ensure security risk mitigation is embedded into business decision-making and processes.
• Facilitate effective communication between the Information Security Hub and business units, ensuring security requirements are clearly understood and met.
• Act as the primary point of contact between the business and security teams, translating complex security concepts into consumable language.
• Reduce security friction by educating business leadership on security threats, vulnerabilities, and the importance of security best practices.
• Identifies and owns the resolution of engagement blockers.
• Oversees, coordinates and is accountable for BU Security programs and projects working collaboratively with the delivery manager and security architects (and any other necessary resources).
• Facilitate collaboration between cross-functional teams to deliver security outcomes, ensuring alignment with business requirements.
• Act as the central liaison for security issues and requirements, ensuring the business understands its security obligations and that these are delivered.
• Represent the Information Security Hub at appropriate governance forums, providing business-specific reporting on risks and security issues.
• Identify and assess security risks specific to business operations and contextualise for the business team potential impacts and likelihood.
• Develop commensurate risk mitigation strategies to address emerging threats and vulnerabilities enabling the business in its agility to respond to the threat landscape and regulatory environment.
• Prepare BU specific risk profiles and reporting and represent the Security Hub at appropriate governance forums.
• Foster a culture of continuous improvement in security practices.
• Implement proactive measures to address emerging threats and vulnerabilities effectively.
• Act as a liaison between business stakeholders, external partners, and the Information Security and the broader D&T team.
• Build strong relationships to ensure that security solutions align with business needs and goals.

Business Information Security Manager – BISM

IT Support

• Support the design of Medibank’s enterprise-wide IT architecture, ensuring scalability, security, resiliency and reliability and the adoption of suitable technologies that streamline operations and enhance performance.
• Support and drive the development of associated architectural roadmaps (including Infrastructure, Security, Data, Application and Cloud) and architectural patterns.
• Lead and manage the Data and Technology (D&T) Customer architecture function (including the Enterprise, Domain, Platform and Solution architecture practices), ensuring all areas of enterprise are serviced by strong architectural capabilities.
• Partner with relevant EAs to Liaise with key stakeholders (including Board and Group, Hub, and Squad Leads) across Medibank to understand business need and context to then assist in making sound business decisions, by providing advice on data and technology capability and strategic direction.
• Lead the Customer architecture practice management including overseeing architecture reference architectures, patterns and the overall architecture maturity.
• Assist and oversee metrics, OKRs/KPIs and scorecards for the Architecture Customer team measuring the effectiveness of the team in line with Hub and Squad OKRs and external best practices.
• Working with the Customer Group to understand strategic objectives to support D&T in annual strategic planning and to ensure an integrated, enterprise-wide IT plan is in place including effective resource management, value-provision, and technology lifecycle management over a multi-year period.
• Enable technology and data-driven innovation opportunities by ensuring technical and architectural oversight, guardrails and supporting process mechanisms are in place.
• Identify, assess, and track the use-cases and usage of emerging technologies for the organisation, including the emerging technology radar.
• Contribute to a holistic and fit-for-purpose governance framework with associated monitoring maintained for Enterprise Architecture governance that oversights key decisions, drives technology and data-enabled innovation, and aligns to key internal (e.g. risk management frameworks), and industry and regulatory requirements (e.g. APRA CPS 220 / 230).
• Support the running of enterprise-wide Architectural governance forums and processes.
• Support the regular D&T enterprise architecture governance reports to senior management, and other key stakeholders including regulators.
• Establish and manage relevant architecture policies, procedures, and standards owned by PAI (e.g. Technology Obsolescence).
• Support the design and implementation of a cross-Medibank program of engagement and uplift of technology and data awareness, knowledge, and skills (e.g. external speaker events; AWS and Microsoft certifications).

Enterprise Architect – Customer

Architect

• Lead the architectural direction for Medibank’s data platforms, ensuring scalability, security, resiliency, and performance across operational data, analytics, data governance, and integration capabilities
• Develop and maintain architectural roadmaps and patterns for the data domain, aligned to enterprise strategy and delivery priorities
• Partner across the Architecture Squad and with key stakeholders to understand business needs and translate them into actionable data platform strategies and solutions
• Contribute to the development and tracking of architecture OKRs, KPIs, and scorecards relevant to data platforms
• Stay informed on global and local trends in data, cloud, integration, and analytics technologies, and assess their relevance to Medibank’s strategic direction
• Support annual strategic planning by advising on data capability, lifecycle management, and investment prioritisation across business domains
• Identify and assess emerging technologies that enhance data management, analytics, and integration performance
• Maintain visibility of innovation opportunities through use-case tracking and contribution to the emerging technology radar
• Contribute to enterprise-wide architecture governance processes, ensuring data platform decisions align with internal and regulatory frameworks (e.g. APRA CPS 220/230)
• Maintain and evolve standards, policies, and guardrails relevant to data platforms, including data governance, integration, and lifecycle management
• Build strong relationships with senior stakeholders across business and technology teams, ensuring alignment and shared ownership of data platform outcomes
• Actively contribute to enterprise-wide initiatives, committees, and communities, representing data architecture perspectives
• Ensure risks related to data platforms are identified, assessed, and managed within Medibank’s risk appetite, with appropriate mitigation plans in place
• Support compliance with internal risk, behaviour, and control frameworks, contributing to a culture of continuous improvement and safe innovation
• Establish, collaborate and ensure maintenance of artefacts within the domain such as catalogues, registers and diagrams
• Identify and work with subject matter experts to understand the current knowledge assets for the domain
• Identify high value knowledge assets for the domain that are critical for achieving successful execution of the domain direction
• Actively publish key platform assets to secure awareness, buy-in and usage
• Support cross-squad capacity planning and resource alignment for data platform initiatives
• Identify and help remove delivery roadblocks, ensuring architecture support is available for critical programs and projects
• Evaluate technologies and concepts that enhance data-driven customer experience and personalisation across digital channels
• Ensure data platform architecture supports customer engagement, satisfaction, and retention through secure, scalable, and insightful data solutions
• Translate strategic objectives into market-ready data capabilities, ensuring timely and effective delivery
• Apply strategic approaches to optimise cost, value, and performance across the data technology landscape

Lead Architect – Data

• Lead and mentor a team of up to 10 engineers, fostering growth, collaboration, and a culture of excellence.
• Drive recruitment, career development, and performance reviews for your team.
• Design and develop Android solutions using best practices, ensuring stability, scalability, and security.
• Translate product requirements into robust, customer-focused functionality.
• Champion engineering standards, governance, and DevSecOps practices across the team.
• Collaborate with cross-functional teams to deliver projects on time and within budget.
• Promote continuous improvement, innovation, and knowledge sharing through Communities of Practice.
• Anticipate and resolve technical challenges, ensuring smooth delivery and operational support.

Engineering Lead

• Lead the development and delivery of full-stack solutions that meet business needs
• Design technical solutions and apply sound coding practices
• Collaborate with cross-functional teams to estimate, plan, and execute system-wide development work
• Support testing activities (System, Integration, UAT) and maintain comprehensive documentation
• Drive process improvements, contribute to Communities of Practice, and champion innovation

Solution Lead – Full Stack Engineer

• Completes development deliverables in a timely manner and to the appropriate level of quality so that the delivered solutions are fit-for purpose, can be efficiently supported and the impact of future change requests can be assessed.
• Collaborates with the team to help solve customer problems through deeply understanding the technical capabilities of the platform.
• Designs technical solutions of assigned technology solutions for initiatives.
• Works with relevant colleagues to complete testing.
• Works with relevant colleagues to troubleshoot problems, share knowledge, perform code reviews and process improvement reviews.
• Assists and supports testing activities (e.g. System, Integration and User Acceptance).
• Creates and updates application documentation so that support can be efficiently performed and the impact of future change requests can be assessed.