Medibank

Enterprise Architect – Customer

Medibank

full-time

Posted on:

Location Type: Office

Location: Docklands • 🇦🇺 Australia

Visit company website
✨ AI Apply
Apply

Job Level

SeniorLead

Tech Stack

AWSAzureCloudMicroservices

About the role

  • Support the design of Medibank’s enterprise-wide IT architecture, ensuring scalability, security, resiliency and reliability and the adoption of suitable technologies that streamline operations and enhance performance.
  • Support and drive the development of associated architectural roadmaps (including Infrastructure, Security, Data, Application and Cloud) and architectural patterns.
  • Lead and manage the Data and Technology (D&T) Customer architecture function (including the Enterprise, Domain, Platform and Solution architecture practices), ensuring all areas of enterprise are serviced by strong architectural capabilities.
  • Partner with relevant EAs to Liaise with key stakeholders (including Board and Group, Hub, and Squad Leads) across Medibank to understand business need and context to then assist in making sound business decisions, by providing advice on data and technology capability and strategic direction.
  • Lead the Customer architecture practice management including overseeing architecture reference architectures, patterns and the overall architecture maturity.
  • Assist and oversee metrics, OKRs/KPIs and scorecards for the Architecture Customer team measuring the effectiveness of the team in line with Hub and Squad OKRs and external best practices.
  • Working with the Customer Group to understand strategic objectives to support D&T in annual strategic planning and to ensure an integrated, enterprise-wide IT plan is in place including effective resource management, value-provision, and technology lifecycle management over a multi-year period.
  • Enable technology and data-driven innovation opportunities by ensuring technical and architectural oversight, guardrails and supporting process mechanisms are in place.
  • Identify, assess, and track the use-cases and usage of emerging technologies for the organisation, including the emerging technology radar.
  • Contribute to a holistic and fit-for-purpose governance framework with associated monitoring maintained for Enterprise Architecture governance that oversights key decisions, drives technology and data-enabled innovation, and aligns to key internal (e.g. risk management frameworks), and industry and regulatory requirements (e.g. APRA CPS 220 / 230).
  • Support the running of enterprise-wide Architectural governance forums and processes.
  • Support the regular D&T enterprise architecture governance reports to senior management, and other key stakeholders including regulators.
  • Establish and manage relevant architecture policies, procedures, and standards owned by PAI (e.g. Technology Obsolescence).
  • Support the design and implementation of a cross-Medibank program of engagement and uplift of technology and data awareness, knowledge, and skills (e.g. external speaker events; AWS and Microsoft certifications).

Requirements

  • Ideally 10+ years’ experience delivering business-outcome focused solution and/or architecture within a complex corporate environment.
  • Demonstrated experience leading architecture teams (e.g. senior, lead, and solution architects), with a focus on coaching, mentoring, and capability uplift.
  • Strong industry experience in leading architecture in modern delivery practices including supporting 15+ Agile delivery teams including active involvement in all Agile ceremonies.
  • Strong strategic thinking skills with the ability to interpret business strategy and priorities, and translate them into pragmatic architectural advice, roadmaps, and target states.
  • Business knowledge across all the Customer domain capabilities, including customer experience and engagement, customer data management, insurance policy and claims management processes etc.
  • Proven ability to deliver target state architectures and roadmaps that incrementally enable strategic technology capabilities and business outcomes.
  • Deep understanding of enterprise architecture practices, standards, principles, and methodologies (e.g. TOGAF, SAFe), and how to apply them pragmatically to deliver value.
  • Experience in business and technology modelling, including capability models, reference architectures, and process design.
  • Strong knowledge and experience in delivering architecture and technology, including: Cloud-native services and platforms in both AWS and Azure, Digital customer experience platforms, including web and mobile channels, Enterprise-wide Cloud hosted Customer Data Platforms, Software as Service (SaaS) technologies especially Contact Centre related services, Integration approaches (e.g. SOA, APIs, microservices, open data), Customer information management across operational and analytical data, Customer Relationship Management and Enterprise Resource planning platforms (e.g. Salesforce, SAP, Dynamics).
  • Demonstrated ability to stay informed on industry and technology trends and assess their relevance to business needs.
  • Strong stakeholder engagement skills, with a proven ability to build effective relationships with senior business and technology leaders.
  • Skilled in facilitating workshops and architectural discussions with cross-functional stakeholders.
Benefits
  • Flexible working arrangements
  • Professional development opportunities
  • Health and wellbeing programs
  • Employee discounts and offers
  • Inclusive workplace environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
enterprise architecturearchitecture roadmapsAgile deliveryTOGAFSAFebusiness and technology modellingCloud-native servicesCustomer Data PlatformsSaaS technologiesintegration approaches
Soft skills
strategic thinkingcoachingmentoringstakeholder engagementrelationship buildingfacilitating workshopsarchitectural discussionscapability upliftbusiness outcome focusinterpretation of business strategy
Certifications
AWS certificationMicrosoft certification