Maven Clinic

Growth Marketing

• Team leadership: You'll set performance expectations, run the coaching loop, and build the capabilities the function needs to scale through open enrollment and beyond. You're developing people, not just directing them.
• Enrollment program ownership: You'll own Maven's communications-based enrollment strategy across the direct and channel books of business, using a data-first approach to prioritize channels, segments, and experiments. You'll build and refine the programs and playbooks that CS and payer teams execute at the account level, and maintain actionable knowledge of top accounts.
• Strategic partnership with CS and payer teams: You'll become the enrollment resource those teams genuinely rely on. That means understanding how payer-distributed benefits behave differently from direct, how claims-triggered campaigns work in a channel context, and how to design programs a CSM or payer account executive can execute without becoming a marketer.
• Cross-functional program ownership: You'll hold strategic ownership of enrollment initiatives that span product, CS, payer, and data. You won't be the DRI on every workstream, but you'll be a key stakeholder who makes sure each track has a clear owner, dependencies are visible, and progress is actually translating to enrollment outcomes.
• Consumer-to-enterprise bridge: Maven recently launched a consumer product, which means two new flows need to work: eligible consumers finding their employer coverage, and enterprise members who lose eligibility finding a path to continue care. You'll partner across the B2B2C and consumer organizations to build and optimize both directions.
• Experimentation culture: A/B tests on landing pages. Paid ads layered against claims campaigns. Copy and UX hypothesis testing. Partnership pilots. If it could drive scaled growth, you're a creative, collaborative partner in figuring out whether it will.
• Measurement infrastructure: You'll build the reporting that makes enrollment performance legible at the channel level, client level, and program level. The team is moving from individual account focus to a scalable program model, and we’ll pursue metrics to catch that shift and make it visible.

Head of Member Growth – Marketing

Therapist

• Help individuals improve movement and manage pain. They are often an important part of preventive care and rehabilitation
• Provide support to members via video consults and asynchronous messaging
• Collaborate with Maven’s Care Advocate team to ensure member needs are met, including recommendations for in-person referrals, follow-ups, etc.
• Serve as an ambassador of Maven’s unique care model, providing culturally humble care and championing our belief that better outcomes for women and families mean a better world for everyone.

Physical Therapist, Spanish Fluency

Sales

• Develop and execute a comprehensive sales strategy for the Taft-Hartley market — owning pipeline generation, deal progression, and bookings targets from prospecting through close, while navigating the unique governance structures of multi-employer health & welfare funds
• Build and deepen a robust network of relationships with key Labor stakeholders — fund administrators, union trustees, benefits consultants, and brokers — serving as a trusted advisor who understands the collective bargaining landscape and can communicate Maven's clinical and financial value at every level
• Collaborate closely with Client Success, Marketing, and Product to surface market feedback, support RFP/RFI responses, refine Maven's Labor positioning, and ensure seamless handoffs from sale to implementation
• Represent Maven at key Labor industry conferences, trade shows, and fund events to build brand awareness and source new opportunities in the segment
• Be a thought leader and champion for the Labor market internally, sharing intelligence from the field to help Maven continuously sharpen its value proposition and go-to-market approach

Senior Sales Director, Labor

• Own end-to-end new business development for the government segment — building and executing a comprehensive territory plan, generating pipeline through outbound prospecting, channel partnerships, inbound leads, and industry events, and driving deals from first contact through close
• Navigate complex, multi-stakeholder procurement cycles unique to government entities, including RFP/RFI processes, contracting vehicles, and compliance requirements, positioning Maven's clinical and financial value proposition competitively at every stage
• Build and maintain strong relationships with key decision-makers and influencers across state and local government — including benefits administrators, procurement officers, union trustees, and benefits consultants — serving as a trusted advisor who understands the nuances of government benefits purchasing
• Represent Maven at government-focused industry conferences, trade shows, and benefits events to build brand awareness, deepen relationships, and source new pipeline in the segment
• Partner internally with Client Success, Marketing, and GTM Operations to surface market feedback, support RFP responses, and ensure seamless handoffs from sale through implementation

Regional VP of Sales – Government

Consultant

• Provide virtual care and support to adult members via 20-minute video consults and asynchronous messaging around:
• Breastfeeding basics
• Establishing a good latch and making positional corrections for best success
• Understanding a normal experience
• Pumping
• Avoiding formula, combo feeding, and/or formula feeding
• Resources and actionable steps
• Capture encounter summary documentation in our practice management system, MPractice
• Collaborate with Maven’s Care Delivery team to ensure member needs are met, including recommendations for in-person referrals and follow-ups
• Serve as an ambassador of Maven’s unique care model, providing culturally humble care and championing our belief that better outcomes for women and families mean a better world for everyone

Lactation Consultant, IBCLC

Billing Specialist

• Investigate and resolve escalated cases involving billing errors, incorrect benefit calculations, eligibility disputes, overpayments, insurance review and balance mismatches.
• Perform root-cause analysis on multi system issues (e.b, billing delays, data reconciliation, error tracking) and coordinate corrective actions—such as claim adjustments, accumulator adjustments, or balance reconciliations—with internal and external partners.
• Act as the primary bridge between Operations, Product and Engineering, Support, Customer Success, Finance, Employers, and Payers to clarify issues and expedite resolutions.
• Reconcile claims data, denial reports, and finance outputs across many platforms to ensure accurate benefit balances and member statements.
• Track cases through resolution; maintain meticulous issue documentation across multiple systems.
• Proactively identify trends in escalations; propose and implement systematic process improvements to reduce recurrence.
• Communicate clearly and compassionately with members and stakeholders about resolution steps, outcomes, and next actions.

Senior Associate, Billing Specialist

Risk

• Own the end-to-end program governance framework for Maven’s payment products, ensuring policies and standards drive accurate, consistent, and compliant adjudication decisions.
• Author, maintain, and socialize payment-related policies, operating standards, and SOPs, ensuring documentation is clear, audit-ready, and scalable.
• Proactively identify, assess, and mitigate risks related to adjudication accuracy, consistency, and compliance, and system change partnering with Operations and QA to address root causes.
• Partner strategically with Product, Operations, QA, Legal, Compliance, and Finance teams to embed governance considerations into decision-making and execution.
• Act as an escalation point and subject matter expert for complex adjudication or policy interpretation issues.
• Track and report on key governance and risk metrics, driving continuous improvement across payment programs.
• Manage and develop team members in the near term, building scalable ways of working to support growing governance needs.

Manager, Payments Program Governance

• Accountable to achieving individual pipeline goal: Originate and qualify new opportunities through consultant networks including those serving labor and public sector clients
• Advance deals to close: Partner with Sales to shape deal strategy and influence consultant recommendations, achieving win rate target
• Own and execute engagement strategy within priority firms: Expand access to key stakeholders across assigned accounts, deepen relationships, and unlock new pathways to advance active opportunities, including within labor and public sector consultant channels
• Lead escalation for key accounts through resolution: Maintain strong relationships and partner with Sales and Client Success to protect revenue and drive strategic upsell opportunities
• Apply targeted enablement to drive deals: Deliver focused, deal-specific messaging and leverage internal resources (e.g., product, clinical) to strengthen positioning in active opportunities, tailoring approaches for labor and public sector buyer needs
• Demonstrate deep product and market expertise: Clearly articulate competitive differentiation and position Maven effectively with consultant stakeholders to support deal progression. Expectation is to be able to pitch all of Maven’s products, including MMB, with the ability to adapt positioning for labor and public sector audiences
• Adapt messaging to win in-market opportunities: Identify gaps or objections in the field and incorporate learnings into deal strategy and positioning to improve conversion outcomes
• Develop deal-specific materials as needed: Create or tailor targeted content (e.g., one-pagers, presentations) to support active opportunities and advance deals, labor and public sector stakeholders
• Track performance: Own accurate reporting of consultant-influenced pipeline, bookings, and conversion metrics in Salesforce

Consultant Growth Director – Labor & Public Sector

• Own paid acquisition across Meta, TikTok, Google, podcast, OOH, and emerging channels
• Build SEO, content, and web conversion strategy
• Lead acquisition creative strategy
• Develop referral, ambassador, and influencer programs
• Build attribution infrastructure and measurement strategy
• Run a rigorous experimentation program

Director, Growth Marketing

• Accountable to achieving individual pipeline goal: Originate and qualify new opportunities through consultant networks including those serving labor and public sector clients
• Advance deals to close: Partner with Sales to shape deal strategy and influence consultant recommendations, achieving win rate target
• Own and execute engagement strategy within priority firms: Expand access to key stakeholders across assigned accounts, deepen relationships, and unlock new pathways to advance active opportunities, including within labor and public sector consultant channels
• Lead escalation for key accounts through resolution: Maintain strong relationships and partner with Sales and Client Success to protect revenue and drive strategic upsell opportunities.
• Apply targeted enablement to drive deals: Deliver focused, deal-specific messaging and leverage internal resources (e.g., product, clinical) to strengthen positioning in active opportunities, tailoring approaches for labor and public sector buyer needs
• Demonstrate deep product and market expertise: Clearly articulate competitive differentiation and position Maven effectively with consultant stakeholders to support deal progression. Expectation is to be able to pitch all of Maven’s products, including MMB, with the ability to adapt positioning for labor and public sector audiences
• Adapt messaging to win in-market opportunities: Identify gaps or objections in the field and incorporate learnings into deal strategy and positioning to improve conversion outcomes
• Develop deal-specific materials as needed: Create or tailor targeted content (e.g., one-pagers, presentations) to support active opportunities and advance deals, labor and public sector stakeholders
• Track performance: Own accurate reporting of consultant-influenced pipeline, bookings, and conversion metrics in Salesforce

Senior Consultant, Growth Manager – Labor & Public Sector

Designer

• Help design retrospective and prospective projects to evaluate Maven’s impact on health outcomes
• Collaborate with the Clinical and Product teams on analyses and literature reviews to inform clinical strategy, care workflows and product design
• Quantitatively analyze data for projects assessing Maven’s influence on health outcomes using statistical analysis software (R preferred)
• Communicate research results and design strategy to a diverse audience including the scientific community, clients, and internal cross-functional teams
• Collaborate with the Marketing team on analyses to support market campaigns
• Work closely with Maven’s Directors, Clinical Research on research analyses and publications

Clinical Design and Evaluation Manager

Product Designer

• Own end-to-end member experiences across complex, cross-functional initiatives, from early concept through delivery, making strategic decisions about scope, sequencing, and tradeoffs.
• Define how AI should behave in high-stakes women’s and family health contexts: how it communicates uncertainty, when it defers to human care, and how it builds trust with members navigating emotionally charged decisions.
• Build functional, high-fidelity prototypes using AI-assisted coding tools (Cursor, Claude Code, or similar), and push others to move beyond static mockups.
• Develop scalable AI-powered patterns, confidence indicators, human-AI handoffs, progressive disclosure, that become the standard across Maven's design system.
• Partner with Engineering, Product, Clinical, and Data at a strategic level: shaping model outputs into intuitive interfaces, influencing how problems are framed, and driving alignment across teams.
• Mentor designers and non-design partners, fostering independence and raising the collective bar for solving complex problems.
• Identify and resolve cross-functional tensions, bridging gaps between design, clinical, and product perspectives.

Senior Product Designer

Manager

• Be the ultimate people manager. Conduct regular one-on-ones, performance reviews, and development planning to promote employee growth and high-impact performance across a team of Member Services Associates and Senior Associates.
• Act as the primary escalation point for member issues and complex fertility-related financial and billing issues, driving problems to resolution while managing communication with key stakeholders.
• Learn the ins and outs of Maven’s business and the day-to-day Member Benefit Services team responsibilities, diving in to directly master our various communication channels and reimbursement processes.
• Lead by example to ensure a culture focused on empathetic care, ensuring that the needs of our members are met in an exceptional manner.
• Directly answer member inquiries on inbound/outbound calls and Zendesk messages in times of high volume or during staffing gaps.
• Use your continuous improvement mindset to define and iterate on processes, making positive enhancements to drive efficiency, value, and accountability toward KPIs.
• Ensure team performance metrics are met; including but not limited to: productivity, response time, NPS, and CSAT.
• Report on MBS team metrics, KPIs, OKRs, to the director of MBS as well as cross functionally.
• Facilitate the team’s alignment with broader organizational objectives and effectively lead through change.
• Review, maintain, and create MBS team SOPs, workflows, and communications to the team to ensure understanding and alignment on MBS team processes.
• Collaborate cross-functionally with our Care Delivery/Advocacy, Support, Operations, Product, Data, Provider Operations, Payment, Engineering, and Client Success teams.
• Coordinate new hire training and take an active role in the success of new employees during onboarding and training.
• Perform other duties as assigned.

Manager, Member Services

• Own end-to-end member experiences across complex, cross-functional initiatives, from early concept through delivery, making strategic decisions about scope, sequencing, and tradeoffs.
• Define how AI should behave in high-stakes women’s and family health contexts: how it communicates uncertainty, when it defers to human care, and how it builds trust with members navigating emotionally charged decisions.
• Build functional, high-fidelity prototypes using AI-assisted coding tools (Cursor, Claude Code, or similar), and push others to move beyond static mockups.
• Develop scalable AI-powered patterns, confidence indicators, human-AI handoffs, and progressive disclosure that become the standard across Maven's design system.
• Partner with Engineering, Product, Clinical, and Data at a strategic level: shaping model outputs into intuitive interfaces, influencing how problems are framed, and driving alignment across teams.
• Mentor designers and non-design partners, fostering independence and raising the collective bar for solving complex problems.
• Identify and resolve cross-functional tensions, bridging gaps between design, clinical, and product perspectives.

Staff Product Designer

• Provide virtual care and support to adult members via 40-minute video consults and asynchronous messaging around:
• Pregnancy, postpartum, peri-menopause, menopause
• Adoption, surrogacy, fertility, egg freezing, loss, return-to-work
• Anxiety, depression, personality disorder, bipolar disorder, etc.
• Balancing work-life and parent life
• Parent and family coaching
• Capture encounter summary documentation in our practice management system, MPractice
• Collaborate with Maven’s Care Delivery team to ensure member needs are met, including recommendations for in-person referrals and follow-ups
• Serve as an ambassador of Maven’s unique care model, providing culturally humble care and championing our belief that better outcomes for women and families mean a better world for everyone