Group Product Manager, Client Services

Maven Clinic

Group Product Manager overseeing client services and platform investments at Maven Clinic. Ensuring client and member needs are met through strategic management and partnerships.

Posted 6/19/2026full-timeSan Francisco • California • 🇺🇸 United StatesSeniorLead💰 $217,000 - $255,000 per yearWebsite

About the role

Key responsibilities & impact

The client services product surface: enrollment, eligibility, payer configuration, and employer-facing experience
One PM (Enrollment & Eligibility) — you will manage, develop, and hold accountable
Long-term eligibility platform scalability — investments that unlock enrollment growth at scale, not just point fixes
Enrollment funnel instrumentation and optimization — a member-centric view of where activation breaks down across landing pages, eligibility verification, and onboarding flows, with a clear plan to improve it
Custom products and services for key clients — partner with Client Services and Growth to understand commercial priorities, develop a clear framework for how to evaluate, prioritize, and execute against them in partnership with core product and engineering teams
A triage and prioritization framework for custom client requests — evaluate against platform leverage, sequence against core roadmap, route to the right owner, and communicate decisions back to Client Services and Growth with clarity
Forward-deployed product work where needed — you will spend meaningful time embedded with client-facing teams, on client calls, and in RFP processes where product depth matters
Translation of employer, payer, and client requirements into member-first product decisions — build strong partnerships with clients and client-facing teams, while ensuring B2B pressure does not override member need
Partnership with Benefits Experience and Care Delivery on downstream activation and messaging surfaces

Requirements

What you’ll need

7+ years in product, with meaningful time in health benefits, payer systems, or a complex B2B2C environment — eligibility and enrollment fluency is the highest bar for this role
Deep understanding of how benefits data flows — from employer configuration through eligibility verification through member activation — and where it breaks
Experience in a forward-deployed or client-embedded product capacity — you are comfortable owning the product relationship with external stakeholders, not just internal ones
Experience managing or mentoring PMs — you know how to develop product talent, not just do the work yourself
Strong data skills: funnel instrumentation, activation analysis, communicating outcomes to client success, growth, and executive stakeholders
Experience navigating custom client work in a scaled product org — you know how to evaluate one-off requests against platform leverage, say no when it matters, and find the path that serves both the client and the core product
Familiarity with AI-assisted product development — you have used LLM or agentic tools in your product workflow and understand their application to enrollment and eligibility surfaces
High ownership: you operate like a founder on your surface, push through ambiguity, and do not wait for direction
Member empathy that holds even when client pressure is loud and urgent.

Benefits

Comp & perks

Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
Whole-self care through wellness partnerships
Hybrid work, in office meals, and work together days
16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
Annual professional development stipend and access to a personal career coach through Maven for Mavens
401K matching for US-based employees, with immediate vesting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementenrollmenteligibility verificationdata analysisfunnel instrumentationactivation analysiscustom product developmentclient relationship managementB2B2C environmentAI-assisted product development

Soft Skills

leadershipmentoringhigh ownershipmember empathycommunicationproblem-solvingcollaborationadaptabilitystrategic thinkingclient-focused