Maven Clinic

General

• Provide virtual 60-minute education appointments covering the birth process, labor and delivery preferences, postpartum considerations, and questions to ask their in-person provider
• Capture encounter summary documentation in our practice management system, MPractice
• Collaborate with Maven’s Care Delivery team to ensure member needs are met, including recommendations for in-person referrals and follow-ups
• Serve as an ambassador of Maven’s unique care model, providing culturally humble care and championing our belief that better outcomes for women and families mean a better world for everyone

Birth Planning Specialist, CNM/APRN with Midwife Speciality

Product Marketing

• Execute on product launches end-to-end — positioning, messaging, launch assets, and cross-functional coordination
• Build sales enablement materials including pitch content, competitive positioning, and product messaging for the upcoming sales year
• Own PMM content for the annual sales kickoff in February
• Partner with internal stakeholders to maintain launch momentum and sales readiness

Product Marketing Manager – Contractor

Registered Dietitian

• Provide virtual care and support to adult members through 20-minute video consultations and asynchronous messaging, including guidance on:
• Weight management, including weight loss, weight gain, and GLP-1 medication support
• Prenatal, postpartum, and fertility nutrition
• Gestational diabetes
• Nausea, low appetite, and strategies for reintroducing food tolerance
• PCOS-related nutrition and metabolic support
• Capture encounter summary documentation in our practice management system, MPractice
• Collaborate with Maven’s Care Delivery team to ensure member needs are met, including recommendations for in-person referrals and follow-ups
• Serve as an ambassador of Maven’s unique care model, providing culturally humble care and championing our belief that better outcomes for women and families mean a better world for everyone

Registered Dietitian, India

• Provide virtual care and support to adult members via 20-minute video consults and asynchronous messaging around:
• Weight loss/weight gain concerns
• Prenatal counseling
• Gestational diabetes results and testing
• Preparation for breastfeeding nutrition
• Prenatal / Postpartum/ Fertility nutrition
• Nausea/can't keep food down/how to reintroduce appetite
• PCOS
• Eating Disorders
• Capture encounter summary documentation in our practice management system, MPractice
• Collaborate with Maven’s Care Delivery team to ensure member needs are met, including recommendations for in-person referrals and follow-ups
• Serve as an ambassador of Maven’s unique care model, providing culturally humble care and championing our belief that better outcomes for women and families mean a better world for everyone

Registered Dietitian, Canada

Birth Planning Specialist, Certified Nurse-Midwife or Nurse Practitioner

Brand Designer

• Brand Strategy: Develop visual brand strategies that align with our business goals, and proactively propose solutions to help improve project outcomes.
• Visual Identity: Build upon and evolve our brand guidelines by establishing sophisticated visual systems across a range of project types, including marketing and product.
• Marketing Expertise: Conceptualize and design high-converting marketing material across various channels and formats, including paid social, display advertising, email marketing, web, landing pages, and video.
• Stakeholder Collaboration: Work closely with stakeholders and cross-functional teams. Present creative concepts to teams across the organization in a clear and compelling manner.
• Project Management: Drive and own deadlines for projects, maintain clear goals, flag blockers at the right moments and work towards delivering in a timely manner.
• Brand Guidelines: Strive to maintain the brand standard across all projects and ensure consistency.
• Guiding and Mentoring: Elevate design skills by supporting team members with peer feedback through design critiques.

Senior Brand Designer

Product Designer

• Design key maternity journeys and features end-to-end, using AI to compress timelines and explore more options faster.
• Build functional, high-fidelity prototypes using AI-assisted coding tools (Cursor, Claude Code, or similar) moving beyond static mockups.
• Design agentic, adaptive UX where AI anticipates member needs, communicates confidence, and connects people to human care at the right moment.
• Define how the system handles uncertainty, manages AI fallbacks, and maintains trust in high-stakes health contexts.
• Partner closely with Engineering, Product, Clinical, and Data to scope MVPs, shape model outputs into intuitive interfaces, and ship with momentum.
• Contribute scalable AI-powered patterns to our design system confidence indicators, human-AI handoffs, progressive disclosure of AI content.

Product Designer, Maternity Experience

Actuary

• Own claims and savings projections and retrospective analyses across Maven's employer benefit programs—including performance guarantee assessments, value-based care arrangement modeling, and spend and enrollment projections across Maven's full program portfolio
• Build, maintain, and scale Maven's actuarial and ROI models in Excel, ensuring methodological rigor and integrating models into team workflows for self-service use
• Conduct actuarial confidence evaluations to inform revenue recognition decisions and assess financial risk in value-based arrangements
• Support RFP responses with actuarial projections, benchmarking, and methodology documentation
• Perform detailed claims analytics for individual and pooled client populations, including evaluation of performance guarantees based on claims data evaluations
• Join sales and client success calls—including with brokers and benefits consultants—to speak with authority on outcomes methodology, ROI, and actuarial assumptions
• Contribute to thought leadership through white papers, research publications, industry conferences, and partner with Marketing to reach actuarial and benefits audiences
• Manage external actuarial vendor relationships, serving as owner and subject matter expert on scoping and quality of deliverables

Senior Actuary, Outcomes

Team Lead

• Own real time execution during assigned shifts across chat and phone queues.
• Monitor queue health, coverage, and workload distribution to ensure timely responses.
• Step in directly to handle complex cases or volume spikes as needed.
• Serve as day to day support for a team of Member Services Associates.
• Provide real time coaching on judgment calls, prioritization, and handling ambiguous cases where no clear script exists.
• Conduct quality reviews and deliver clear, actionable feedback.
• Support onboarding and ramping of new hires.
• Act as the first line escalation point for pharmacy and insurance issues including missing information, coverage rejects, routing questions, and fulfillment delays.
• Partner with internal teams to resolve escalated member issues while maintaining non clinical boundaries.
• Ensure appropriate handling and escalation of safety concerns or sensitive disclosures.
• Ensure consistent execution of SOPs, scripts, and workflows.
• Identify breakdowns in workflows and flag patterns or risks to leadership.
• Help test, roll out, and reinforce new workflows, macros, or tooling changes.
• Support team performance across response time, resolution quality, and member satisfaction.

Member Services Team Lead – Medication Access, Support Programs

Manager

• Oversee the end-to-end movement of benefit funds through Maven's payments infrastructure, ensuring transaction accuracy, timely disbursement, and integrity across the full funding pipeline
• Own client invoicing for benefit funding programs and the timely reconciliation of complex claims bank account transactions and balances to ensure high-integrity financial operations
• Monitor clinic and provider payments against contracted timeliness standards, identify systemic delays or SLA gaps, and partner with operations to resolve root causes
• Manage Maven's floated benefit funding program, including tracking outstanding float balances, driving timely recoupment from clients, and escalating aging exposure to Finance
• Lead cross-functional root cause analyses on financial discrepancies to implement structural solutions that prevent billing errors and optimize cash flow
• Identify and implement continuous process improvements to increase the efficiency, accuracy, and scalability of the benefit funding function
• Partner with Finance during the month-end close process, including supporting the preparation of detailed reconciliations, owning reporting deliverables and assisting with analyses around collections risk
• Act as the financial subject matter expert for Client Success, equipping CSMs with detailed reconciliation insights and structural solutions to resolve billing disputes and optimize the client funding experience
• Act as the business owner for funding tools, collaborating with Product and Engineering to design application enhancements, resolve bugs, and automate financial workflows
• Establish and uphold strong internal controls and accountability standards to support audit readiness and financial compliance

Benefit Funding Manager

Associate

• Project manage channel initiatives - such as pipeline automation and provider credentialing
• Serve as the point of contact for project status updates, open issues, and escalation management
• Collaborate across teams (Product, Engineering, Clinical, Sales) to resolve issues and drive seamless client experiences

Channel Solutions Associate – Part Time, Contract

Social Media Manager

• Support content calendar planning and scheduling across Instagram, TikTok, and LinkedIn
• Create short-form video, graphics, and captions that are on-brand and platform-native, using AI creative tools (CapCut, Canva, Claude) to move faster and iterate more
• Use AI tools to assist with trend research and social listening, surfacing what's working in health, wellness, and adjacent categories
• Monitor trends, viral moments, and platform updates and bring a POV on where Maven should show up
• Conduct competitive research on how peer brands show up across social channels
• Help organize and maintain creative assets and content libraries

Social Media, Content Intern

Influencer Marketing

• Research and identify creators, influencers, and brand advocates aligned with Maven's target audience, using AI-assisted tools to build lists and surface emerging creators
• Support influencer outreach and day-to-day creator communications, including drafting outreach copy
• Maintain influencer databases, campaign trackers, and partnership reporting documents
• Monitor creator content and collect performance data to inform ongoing strategy
• Support Maven's ambassador program, including communications and activation logistics
• Monitor community channels (comments, DMs, forums) and flag recurring themes or engagement opportunities

Influencer, Community Intern

• Own the end-to-end experience across complex, cross-functional initiatives, from early concept through delivery, demonstrating exceptional decision-making and strategic thinking about scope, sequencing, and tradeoffs to drive results across projects.
• Define how AI should behave in high-stakes contexts: how it communicates uncertainty, when it defers to human care, and how it builds trust with members navigating emotionally charged decisions.
• Build functional, high-fidelity prototypes using AI-assisted coding tools (Cursor, Claude Code, or similar), and push others to move beyond static mockups.
• Develop scalable AI-powered patterns — confidence indicators, human-AI handoffs, progressive disclosure — that become the standard across Maven's design system.
• Partner with Engineering, Product, Clinical, and Data at a strategic level: shaping model outputs into intuitive interfaces, influencing how problems are framed, and driving alignment across teams.
• Develop leaders within the design team and non-design partners, fostering independence, delegating effectively, and promoting leadership among peers.
• Identify and resolve cross-functional tensions, bridging gaps between design, clinical, and product perspectives.
• Strengthen community within and outside the design team by championing company-wide cultural initiatives.

Senior Staff Product Designer

Client Services Representative

• The client services product surface: enrollment, eligibility, payer configuration, and employer-facing experience
• One PM (Enrollment & Eligibility) — you will manage, develop, and hold accountable
• Long-term eligibility platform scalability — investments that unlock enrollment growth at scale, not just point fixes
• Enrollment funnel instrumentation and optimization — a member-centric view of where activation breaks down across landing pages, eligibility verification, and onboarding flows, with a clear plan to improve it
• Custom products and services for key clients — partner with Client Services and Growth to understand commercial priorities, develop a clear framework for how to evaluate, prioritize, and execute against them in partnership with core product and engineering teams
• A triage and prioritization framework for custom client requests — evaluate against platform leverage, sequence against core roadmap, route to the right owner, and communicate decisions back to Client Services and Growth with clarity
• Forward-deployed product work where needed — you will spend meaningful time embedded with client-facing teams, on client calls, and in RFP processes where product depth matters
• Translation of employer, payer, and client requirements into member-first product decisions — build strong partnerships with clients and client-facing teams, while ensuring B2B pressure does not override member need
• Partnership with Benefits Experience and Care Delivery on downstream activation and messaging surfaces