Senior Customer Success Manager
Obsidian Security
CloudCyber Security
Senior Technical Customer Success Manager
Material Security
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $140,000 - $180,000 per year
Job Level
Senior
Tech Stack
CloudCyber SecuritySQL
About the role
- Build and nurture strong relationships with our customers to help them get as much value out of our products as possible
- Provide advanced product-level technical expertise, leading account setup, complex deployments and resolving intricate technical challenges
- Build and act on account plans that move the customers forward through each stage of the maturity model
- Thoroughly understand our customers’ business needs, organizational structure, profile, product usage, and risks
- Organize and lead value-focused executive business reviews (EBR) at least once per year with each customer
- Communicate frequently with customers about new features and roadmaps, and find opportunities for expanding which Material products are used
- Lead customer escalations, and coordinate with internal teams and resources to ensure timely and effective resolution
- Aggregate customer product feedback, translate, and prioritize new features for product and engineering teams, advocating for the customer when needed
- Collaborate with Sales, Solutions, Product Support, and other EPD teams across the company
Requirements
- 5+ years of experience in a customer-facing post-sales or implementation role in SaaS environments
- Cybersecurity or identity management experience is a big plus
- Familiarity with SQL, Chrome developer tools, and APIs
- Knowledge and industry experience relevant to our security space
- Domain expertise in security, cloud email, IT, Google/Office 365, SSO, etc.
- Strong customer empathy and commitment to delving deep into customer challenges
- Clear, plain, succinct verbal and written communication, particularly in asynchronous channels
- Experience working closely with Engineering, Product, Support, and Sales teams
- Ability to lead account setup, complex deployments, and resolve intricate technical challenges
- Growth mindset; comfortable in ambiguous and rapidly changing environments
