Material Security

Technical Customer Success

• Build and nurture strong relationships with our customers to help them get as much value out of our products as possible
• Provide advanced product-level technical expertise, leading account setup, complex deployments and resolving intricate technical challenges
• Build and act on account plans that move the customers forward through each stage of the maturity model
• Thoroughly understand our customers’ business needs, organizational structure, profile, product usage, and risks
• Organize and lead value-focused executive business reviews (EBR) at least once per year with each customer
• Communicate frequently with customers about new features and roadmaps, and find opportunities for expanding which Material products are used
• Lead customer escalations, and coordinate with internal teams and resources to ensure timely and effective resolution
• Aggregate customer product feedback, translate, and prioritize new features for product and engineering teams, advocating for the customer when needed
• Collaborate with Sales, Solutions, Product Support, and other EPD teams across the company

Senior Technical Customer Success Manager