Material Security

Machine Learning Engineer

• Design, build, train, and deploy machine learning models to detect sensitive data and malicious threats (phishing emails).
• Write production-level code to convert your ML models into working pipelines and participate in code reviews to ensure code quality and distribute knowledge.
• Architect scalable, reliable, and maintainable machine learning pipelines, integrating seamlessly with existing backend systems.
• Explore recent advancements in generative AI and LLMs as potential additions to our detection capabilities.
• Work closely with machine learning engineers, product managers, designers, data scientists, and software engineers to align machine learning initiatives with business goals.
• Stay ahead of the curve by exploring new algorithms, technologies, and frameworks to enhance our detection models.
• Contribute to great engineering culture through active participation and mentorship.

Staff Machine Learning Engineer

Account Executive

• Meet and exceed revenue targets by working closely with companies in our SMB segment’s (1 to 250 employees) IT & Security teams.
• Supplement inbound leads with self-generated outbound strategies for pipeline generation.
• Develop innovative and scalable sales strategies to drive opportunities and revenue.
• Create an unparalleled customer experience throughout the sales life cycle.
• Manage existing customer relationships to drive renewal and upsell opportunities.
• Work cross-functionally across our go-to-market team as well as with partner organizations to drive strategic growth opportunities.

Account Executive, SMB

Customer Success Manager

• Fully own your book of business which will consist of 150-200 accounts totaling $2-5M ARR.
• Support your customers in moving through their lifecycle touchpoints at scale, including process improvements and providing escalated support when necessary.
• Co-own the self-serve onboarding process in partnership with Product and Knowledge Management.
• Provide guidance and assistance on any new documentation needed to maximize scaled success.
• Work with the Sales team to build account plans that move the customers forward through each stage of the customer journey, through onboarding, adoption, renewal and beyond.
• Drive proactive async customer touchpoints, including new feature and roadmap updates, and find expansion opportunities at scale.
• Act as an advocate for scaled customers internally.

Senior Scaled Customer Success Manager

Technical Customer Success

• Fully own your book of business consisting of 12-18 accounts totaling $2-5M ARR
• Build and nurture strong relationships with your accounts
• Provide advanced product-level technical expertise, leading customer onboarding and resolving technical challenges
• Build and act on account plans moving customers through each lifecycle stage
• Organize and lead value-focused executive business reviews (EBR)
• Communicate frequently with customers about new features and roadmaps
• Lead customer escalations and ensure effective resolution
• Aggregate customer product feedback and advocate for customer needs

Senior Technical Customer Success Manager

Product Manager

• Lead a cross-functional team of engineering and design to ship product experiences that customers love.
• Thoughtfully prioritize to maximize the impact of engineering effort.
• Stay hands-on with customers, both internal and external, to keep them happy today, while gaining insight for future ideas.
• Generate and shepherd creative ideas, both large and small, that bring value to customers and the business.
• Bring curiosity, positivity, and an entrepreneurial approach to each day.

Staff Product Manager

Research Engineer

• Engage in extensive primary and secondary research into workspace security
• Do data analysis to support this research
• Ensure the accuracy of the research
• Inform product and engineering of new threats or vulnerabilities
• Work directly with Marketing to distribute content and develop responses
• Assist in producing digital content including web articles and social media posts
• Create, edit, and copy edit digital content

Staff Machine Learning Engineer

Account Executive, SMB

Senior Scaled Customer Success Manager

Senior Technical Customer Success Manager

Staff Product Manager

Staff Threat Research Engineer, Intelligence Reporting