Material Security

Technical Program Manager

• Lead cross-functional initiatives to build, scale, and optimize data annotation programs critical to AI model performance.
• Own program delivery across internal teams, vendor partners, and ML stakeholders to ensure high-quality labeled datasets are delivered on time and at scale.
• Define and drive end-to-end execution of large-scale annotation programs across multiple data types.
• Collaborate with ML, product, and data operations teams to scope and prioritize labeling needs.
• Own vendor engagement: onboarding, SLA management, training, and quality reviews.
• Build feedback loops between annotators and model performance to inform labeling strategies.
• Create dashboards and reporting mechanisms to track labeling velocity, quality, and cost.
• Lead initiatives to improve labeling efficiency through tooling enhancements and process automation.
• Be the voice of labeling in cross-functional forums-translating model needs into operational plans.
• Manage and mentor a team of trained threat analysts who conduct our labeling.
• Conduct analysis of the quality of the labeling and for insights into how our detections can be improved.
• Hire and train new or replacement threat analysts

Senior Technical Program Manager, Data Labeling, Data and Machine Learning

Technical Customer Success

• Build and nurture strong relationships with our customers to help them get as much value out of our products as possible
• Provide advanced product-level technical expertise, leading account setup, complex deployments and resolving intricate technical challenges
• Build and act on account plans that move the customers forward through each stage of the maturity model
• Thoroughly understand our customers’ business needs, organizational structure, profile, product usage, and risks
• Organize and lead value-focused executive business reviews (EBR) at least once per year with each customer
• Communicate frequently with customers about new features and roadmaps, and find opportunities for expanding which Material products are used
• Lead customer escalations, and coordinate with internal teams and resources to ensure timely and effective resolution
• Aggregate customer product feedback, translate, and prioritize new features for product and engineering teams, advocating for the customer when needed
• Collaborate with Sales, Solutions, Product Support, and other EPD teams across the company

Senior Technical Program Manager, Data Labeling, Data and Machine Learning

Senior Technical Customer Success Manager