Account Manager

• Monitor the health of premier accounts.
• Learn the historical feedback and expectations
• Organize ongoing support case reviews and ensure prioritization
• Educate customers on best practices and learning opportunities
• Ensure customer needs and case Service level agreements are met
• Oversee / communicate post mortem activities
• Monitor trends and design processes to improve customers' experience
• Organize follow-the-sun handovers across regions
• Work with Engineers to help relay each customer’s unique priorities
• Contribute to the management of working processes
• Critical Incident Management (Escalation Management)
• Manager on-call weekend rotation
• Work directly with other teams to strengthen
• Partner / PS / CS relationships
• Create and refine our process, ensuring that Support team needs are met
• Coordinate resources, providing internal and external executive communications

Support Account Manager

Senior Manager, Key Account Management

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Account Manager – Oncology

Account Manager – Oncology

Account Manager – Oncology