Content Conspiracy

Marketing Operations

• Serve as the technical and strategic bridge between sales engagement and marketing automation.
• Ensure our tech stack—specifically RingLead, Salesloft, and Qualified are optimized for lead flow, data integrity, and cross-functional alignment.
• Be the primary architect of our SDR tech stack, ensuring that Salesloft and RingLead are perfectly synchronized with Salesforce and Marketo.
• Ensure that the Sales team receives the right data at the right time.
• Follow a cohesive multi-channel strategy that compliments broader Marketing efforts.

Marketing Operations Manager

DevOps Engineer

• Work collaboratively and independently to design and deliver solutions as well as review and provide feedback for those delivered by other engineers for our software and services on our cloud hosted production infrastructure.
• Shape how our mission-critical enterprise software solutions are developed and deployed using optimized and automated CI/CD pipelines that ensure high quality products
• Help design, build and support infrastructure and security technologies within the cloud that offer resiliency, observability and optimized cost.
• Communicate proactively and effectively to different kinds of audiences within the company. Share your own experience, knowledge and expertise with others to help them grow and develop.
• Participate in planning work and identify areas of improvement
• Perform technology evaluation and selection
• Participate in an on-call rotation for maintenance of the cloud solutions.

Staff Site Reliability Engineer

Account Executive

• Create, implement, measure and review a personal plan that drives achievement of performance goals aligned to the regional sales strategy.
• Position and articulate our value proposition to customers to maximize the business opportunity.
• Negotiate and close complex contracts with the support of global partners.
• Report on sales activity and forecasts to senior management.
• Prepare indicative subscription pricing and customer offers, including reviewing broader opportunities such as training and professional services modules, and guides request for proposal responses.
• Provides customer feedback to marketing, customer success, product management, and engineering teams.
• Work collaboratively to acquire additional/specialist resources as needed.

Strategic Account Executive

Sales Development Rep

• Produce qualified meetings for Sales that convert into pipeline opportunities
• Achieve key metrics for sales growth on a monthly and quarterly basis
• Know what it takes to meet or exceed your goals and maintain the momentum to do so
• Identify prospective companies as potential customers
• Perform research on companies as a component of lead generation and qualification activities utilizing the web and other available research tools
• Navigate through an organization to get what you need
• Build and maintain alignment and positive partnerships with Sales and Marketing to meet regional objectives
• Leverage any opportunity you can to learn about the market and the business
• Work with mentors to set goals for yourself
• Ensure use and data integrity of Salesforce (CRM) and Sales Engagement Tool

Sales Development Representative

Operations

• Provide end-to-end Deal Operations support for your assigned region, from proposal through order booking
• Reply to, manage, and facilitate exception approval requests related to pricing, business terms, and deal structures in a timely and efficient manner through to resolution.
• Partner closely with Sales to evaluate and structure complex deals and provide input, guidance, and approval, in balance with revenue recognition policy compliance with ARR optimization.
• Support sales reps with quoting and customization of order forms.
• Advise on commercial Terms and Conditions and drive approvals from cross-functional stakeholders for non-standard Ts and Cs.
• Partner with Finance and Revenue Recognition on non-standard deals to mitigate financial risk and exposure to the business.
• Validate sales orders and contracts for policy compliance and manage contracting and booking within Salesforce.
• Review and approve all booking packages prior to Finance review and NetSuite sync, ensuring consistency and accuracy across SFDC, PO, and Order Form.
• Support training of new sales reps on deal processes, tools, and systems.
• Participate in deal reviews and commercial conversations with Account Executives, and sales leadership as appropriate.
• Participate in UAT Testing, issue identification, and team projects as needed.

Deal Operations Manager

Director

• Lead end-to-end delivery of PS engagements across the central region, ensuring projects meet scope, budget, and timeline expectations.
• Serve as an executive sponsor on key accounts, developing strong customer relationships and driving value realization.
• Collaborate closely with the GTM and CX teams to diagnose issues, support renewals, and mitigate delivery risk.
• Partner with Sales and Solution Architects to shape services proposals and scopes of work that align with customer goals.
• Drive PS attach rate and services bookings through active participation in the sales cycle and strategic account planning.
• Ensure proper handoff from sales to delivery, and oversee planning for resource staffing and project startup.
• Support the expansion of our partner delivery model by working closely with partner teams on project execution, quality assurance, and delivery reviews.
• Help define and enforce consistent co-delivery practices and escalations for partner-led or hybrid engagements.
• Directly manage a team of delivery consultants, project managers, and architects across the Southern EMEA region.
• Drive utilisation, CSAT, margin, and forecast accuracy within the Southern EMEA region.
• Coach and develop talent, identify high performers, and foster a culture of collaboration and accountability.

Director, Professional Services – Southern EMEA

Security Engineer

• Lead the design, develop, and implementation of incident response playbooks
• Perform incident response and coordination
• Lead in the assessment of system design and change
• Be part of a weekly on-call rotation
• Lead the design, develop, and implement engineered solutions that are reliable and maintainable
• Support in detection engineering
• Identify areas of the business that require security improvement and translate that into a workable solution
• Influence and align the team’s vision and strategy
• Collaborate cross functionality to support delivery of roadmap items and projects

Cyber Security Engineer III

Manager

• Maintain internal control and momentum on critical accounts, consistently driving next steps, holding internal teams accountable to deadlines and updating internal stakeholders until the customer is fully stabilized.
• Act as the primary point of contact for customer support case escalations and high-priority incidents, ensuring timely and satisfactory resolution.
• Facilitate high-priority incidents that occur, acting as the primary point of contact to the customer.
• Triage, prioritize, and assign escalations to appropriate internal teams while maintaining full accountability for the outcome.
• Develop and execute detailed action plans for resolving escalated issues, coordinating all necessary cross-functional teams.
• Lead cross-functional initiatives to address and resolve complex issues within high-risk accounts.
• Manage and proactively communicate status updates and resolution plans to both customers and internal executive teams during product incidents and ongoing escalations.
• Build strong relationships with key customer stakeholders to restore confidence and trust during and after escalations.
• Analyze trends in escalations to identify systemic issues and recommend improvements in products, processes, and support methodologies.
• Ensure customer feedback from escalations is meticulously documented and shared with relevant internal stakeholders.
• Conduct post-mortem reviews for major incidents, documenting lessons learned and implementing preventive measures to avoid recurrence.
• Track and report on key metrics such as escalation response times, resolution time, and customer satisfaction scores (CSAT).
• Gain a deep understanding of Ping’s products and services to effectively address the technical nature of escalated issues.
• Serve as the internal escalation facilitator for executive touchpoints, providing rapid context and leading internal communication to maintain focus and control during high-visibility crises.
• Direct and delegate tasks identified during action planning back to responsible internal parties, ensuring clear ownership and driving traction toward resolution.
• On-call duty may be required for this role

Escalation Manager

Security Analyst

• Collect and analyse cyber threat intelligence from open-source, partners, and vendor feeds
• Identify and mitigate threats using SIEM, EDR, and threat hunting techniques
• Develop detections and hunting use cases based on threat actor behaviours and TTPs
• Produce high-impact intelligence reports for executives, technical teams, and business leaders
• Support incident response operations with intelligence analysis and recommendations
• Support in the development of a platform for threat intelligence creation, development, and sharing