Mashreq

Vice President

• Lead and manage a team of 20+ technology professionals, fostering a collaborative and innovative work environment.
• Drive digital transformation initiatives, identifying opportunities for process improvement and automation.
• Oversee the development and implementation of digital mortgage solutions, ensuring a seamless customer experience.
• Collaborate with cross-functional teams to align technology strategies with business objectives.
• Stay abreast of industry trends and emerging technologies, particularly in AI prompt engineering, to maintain a competitive edge.
• Mentor and develop team members, providing guidance and support to enhance their skills and career growth.
• Ensure compliance with regulatory requirements and data security standards in all technology initiatives.
• Manage project budgets, timelines, and resources effectively, delivering projects on time and within scope.
• Build strong relationships with internal stakeholders and external partners to facilitate successful project execution.
• Provide thought leadership and contribute to the development of MashreqBank's technology vision and strategy.

Assistant Vice President – Retail Technology

Account Manager

• Ensure assigned FER and other financial KPIs are achieved, driving revenue growth and meeting client expectations.
• Execute timely welcome calls and regular service calls to all assigned accounts, fostering strong client relationships.
• Conduct comprehensive account scoping to activate, nurture, and maximize customer profitability.
• Generate revenue from a range of financial products, including FX, Trade, Bank Guarantees, Insurance, and Investments.
• Maintain and optimize the funding rate of the portfolio base, ensuring effective financial management for clients.
• Provide exceptional customer service, anticipating and addressing client needs proactively.
• Collaborate with product advisors for high-potential clients and activate dormant accounts to enhance revenue.
• Ensure timely updates of KYC, TL, and governance aspects to maintain a high-quality portfolio.
• Assist compliance, AML, FP&I, and governance units while maintaining client confidentiality and data security.
• Adhere to regulatory requirements and raise alerts for any misconduct or breaches, ensuring a compliant environment.

Virtual Relationship Manager – SMEs, Retail Banking

Compliance

• Prepare and ensure timely submission of regulatory reports for Mashreq UAE, including Islamic reporting, in full compliance with CBUAE guidelines and prescribed reporting frequencies.
• Compute and report key prudential metrics, including Capital Adequacy Ratio (CAR), Leverage Ratio, and Pillar III disclosures, ensuring accuracy and alignment with regulatory standards.
• Compile and submit regulatory returns for Mashreq subsidiaries to the CBUAE and Securities & Commodities Authority (SCA), maintaining completeness and adherence to applicable requirements.
• Manage the preparation and timely submission of regulatory reports for Mashreq UAE, including Islamic reporting, ensuring full compliance with CBUAE requirements and prescribed reporting timelines.
• Produce and validate key prudential metrics, including Capital Adequacy Ratio (CAR), Leverage Ratio, and Pillar III disclosures, ensuring accuracy, consistency, and alignment with regulatory standards.
• Oversee the compilation and submission of regulatory returns for Mashreq subsidiaries to the CBUAE and Securities & Commodities Authority (SCA), ensuring completeness and adherence to applicable guidelines.
• Lead cross‑functional coordination with Finance, Risk, Operations, and Technology teams to ensure data integrity, proactively resolve discrepancies, and enhance overall reporting quality.
• Provide functional leadership and guidance to junior team members, strengthening technical capability, reinforcing regulatory compliance standards, and driving consistent delivery.
• Act as a central liaison for internal stakeholders, ensuring alignment on regulatory requirements, managing reporting changes, and supporting continuous improvement and automation initiatives.
• Operate within established SOPs to manage the preparation and submission of regulatory reports, ensuring compliance with internal controls and audit requirements.
• Collaborate closely with Technology, Finance, and Operations teams across jurisdictions to ensure timely availability, accuracy, and consistency of data for reporting purposes.
• Facilitate audit processes (internal and external) by coordinating data requests, addressing queries, and ensuring alignment with regulatory and governance standards.
• Strengthen coordination across functions and geographies by proactively identifying data or process gaps and driving resolution to enhance reporting efficiency and control effectiveness.
• Demonstrates the ability to effectively manage complex interdependencies across multiple stakeholders, particularly Technology and Operations teams, while ensuring alignment with regulatory reporting objectives.
• Capable of delivering high quality outcomes under tight regulatory timelines, managing competing priorities and operational pressures within a fast paced, dynamic environment.
• Possesses strong expertise in data validation, reconciliation, and analytical review, with a high level of attention to detail to ensure accuracy, completeness, and regulatory compliance.

Lead – Regulatory Reporting

Manager

• Manage security event monitoring and incident response using SIEM platforms, with preference for Azure Sentinel and ArcSight.
• Analyze and respond to security events from diverse sources such as firewalls, IDS/IPS, antivirus solutions, DAM systems, web servers, proxies, and banking applications.
• Develop and maintain alert rules and logic within SIEM to ensure accurate detection of security events.
• Assist senior personnel in managing complex security incidents and improving incident response times.

Manager – Cyber Defense

Operations

• Complete awareness of policies and procedures for onboarding of new merchants / existing merchants for both POS and E-commerce businesses.
• Ensure all documents ( merchant agreements, trade licence, passport copies, ID documents, MOA, Board resolution etc) required for onboarding are duly submitted as per the check list
• Ensure the documents are completed in all respects
• Perform all system related and negative checks
• Raise exceptions and seek compliance approval wherever required

Associate, Retail Banking Ops – Cards Operations

• Execution of Corporate Actions relates to DFM / ADX / NASDAQ markets along with GCC related markets.
• Handle NIN related activities and Stock Transfers to and from market
• Financial posting in the core system including daily settlements and Fund transfers
• Handling and resolving Customer queries
• Preparation and execution of trade confirmation to the customers
• Reconciliation of customer portfolio along with Mashreq’s portfolio with the market including GCC markets, as per agreed intervals and investigations in case of any exception
• Monitoring of LTV through out the day and reporting to TCM upon occurrence of any shortfalls or Margin calls
• Monitoring Security Exceptions, if any, as per regulatory and market requirements
• Report HO trades, if any, done through Mashreq Securities to CAD for booking the same in HO books

Senior Officer, Treasury Operations – CoE, Pakistan

Security Engineer

• Ensure compliance with policies, regulatory requirements, and industry standards
• Identify, assess, and manage information security risks
• Develop and maintain a comprehensive process for managing policy exceptions
• Perform risk assessments for proposed policy exceptions
• Coordinate and ensure regular risk control self-assessments across various business units
• Compile and analyze assessment results and prepare reports
• Maintain accurate and timely reporting of offshoring activities
• Develop and maintain a comprehensive service catalog for ISG
• Oversee the implementation and management of information security compliance across the bank
• Be the owner of the bank’s GRC platform for ISG

Senior Manager, Cyber Org Alignment & Compliance – Information Security Program

Business Analyst

• Collaborate with the Channels, Product, technology and CX teams for Digital Channel development and enhancements.
• Implement a ‘Go to Market’ plan for channel capabilities, including market rollout, volume goals, client targeting, marketing materials, and sales training.
• Continuously monitor the market landscape to stay abreast of regulatory changes, trends, client needs, and competitor activity.
• Identify new innovation opportunities and enhancements in the channels, based on client needs, regulatory shifts, and market feedback.
• Continuously seek improvements in client experience and Channel performance by collaborating with Operations, Service, Technology, Risk, and Compliance teams.
• Ensure compliance with Product Program Guidelines (PPG) and all relevant regulatory and bank policies.

Senior Business Analyst, UI/UX Design – Global Transaction Banking

IT Support

• Experience in UNIX platforms support in a large-scale environment.
• Full Exposure with Redhat Linux, IBM AIX, HP UNIX, Oracle Linux and other flavors of Linux
• Proficient with Redhat, AIX upgrades, performing OS migrations
• Experience with Hardening and exposure to security standards like CIS baselines, Vulnerability management
• Possess skills in Virtualization technologies like VMware, Redhat OpenShift, IBM VIOS, HP VSP
• OS Patching IBM AIX, HP-UNIX, Red Hat Enterprise Linux, Redhat satellites and other flavors of Linux
• IBM Power Hardware, Oracle Exadata, HP, Dell, x86 Hardwares installation and configuration
• Experience with Shell scripting and Automation
• Experience with Firmware upgrades for Server hardware
• Experience with Hyper converged hardware and engineered hardware such as Oracle Exadata
• 24*7 Support BAU Incident, Change and Problem Management
• Support project activities, Server builds, Cloud portal management
• Exposure to Docker, Containers, Kubernetes
• OS Installations, Application Deployments, Monitoring health, capacity and performance
• Azure Cloud Virtualization Management

AVP, Technology – UNIX, J2EE Platforms

Full-stack Engineer

• Set up, optimize, and manage the QA function within the assigned portfolio, ensuring alignment with the Mashreq QA Policy and TCOE framework.
• Implement standardized testing methodologies, tools, processes, and templates across all portfolio projects.
• Align QA strategy with portfolio-specific business goals, IT objectives, and regulatory requirements.
• Lead the implementation of the TCOE framework, governance policies, and best practices within the portfolio.
• Collaborate with: Central Process Governance Team to adopt the latest QA processes and ensure compliance.
• Technical Lead Team to drive automation-first mindset, performance testing, and data strategy & Transformation Office & Change Executors to ensure visibility and alignment on QA standards and implementation.
• Leverage deep domain knowledge to tailor QA practices to the unique needs of the portfolio (e.g., Digital Banking, Retail Banking).
• Domain Experts support the Portfolio QA Lead by validating business-critical scenarios, identifying domain-specific risks, and ensuring coverage of key functionalities.
• Ensure consistent application of QA policies, templates, and standards across all testing activities.
• Collaborate with product owners, initiation leads, business stakeholders, and users to understand requirements and drive effective test planning and execution.
• Monitor testing projects to ensure compliance, quality outcomes, and timely delivery.
• Maximize the use of defined QA metrics and KPIs (e.g., defect trends, coverage, cycle time) to measure effectiveness and drive accountability.
• Present QA performance reports to portfolio stakeholders and Head of TCOE.
• Provide actionable insights and recommendations based on test results, trends, and risk indicators.
• Identify improvement opportunities and contribute to continuous enhancement of QA practices within the portfolio.
• Promote QA maturity within the portfolio through mentoring, training, and knowledge-sharing initiatives.
• Encourage adoption of innovative tools and techniques aligned with TCOE goals.
• Support onboarding and upskilling of QA team members within the portfolio.
• Apply risk-based testing approaches to prioritize efforts based on business impact and technical complexity.
• Ensure QA practices contribute to improved user experience and customer satisfaction.

Domain Portfolio Lead – Transformation Office

Data Analyst

• Preparing and maintaining operational performance reports, dashboards, MIS, and progress trackers.
• Developing new reports aligned to business requirements.
• Analyzing key indicators and translating data into actionable insights and improvement recommendations.
• Supporting data quality issue identification and remediation.
• Tracking project milestones, actions, and deliverables across multiple stakeholders and geographies.
• Preparing executive-ready PowerPoint presentations and visual reporting packs.
• Supporting Operational Excellence projects and performance management reviews.

Senior Associate, Data Analyst

• Responsible for working with multiple stakeholders and take the projects to successful completion following appropriate project management tools & processes and communication to stakeholders.
• Lead internal & external resources to manage the project the program, identify the goals of the project, and execute the completion of those goals.
• Organizing projects and activities in accordance with the MBOs and Book of Work for the MGN Egypt.
• Responsible for the ongoing management of the projects; identifying and managing changes, tracking and monitoring internal and external projects KPIs, developing plans that drive excellence in execution, ensuring continual project success, identifying challenges and opportunities for improvement towards growth of the project.
• Producing accurate and timely reporting of project status.
• Ensure alignment of key projects to MGN Egypt strategic roadmap, reporting progress, risks, and benefits to senior leadership.
• Support Head of MGN Egypt in delivering on strategic outcomes by translating goals into actionable programs and outcomes.
• Maintain central project documentation repository, define program KPIs/SLAs, and track governance forum actions.
• Create and manage dashboards, trackers, and reporting packs for project reviews and governance meetings.
• Design high-quality presentations and visual content to support internal and external communications.
• Evaluate and enhance tools and templates to streamline workflows and improve governance visibility.

Assistant Manager – Strategic Programs

• Lead the development and execution of Technology Applications audit strategy to assess control effectiveness
• Conduct and oversee audits to evaluate control effectiveness and identify deficiencies
• Assess compliance with policies, regulations, and standards
• Identify emerging technology risks through ongoing engagement and assessments
• Provide assurance on cybersecurity, operational resilience, and digital platforms
• Guide and develop audit team members
• Support integrated audits across the Bank

VP – IT Audit, Shared Services Audit

Auditor

• Executes the Audit Plan, by reviewable audit entity, for assigned businesses in accordance with Internal Audit standards, relevant government statutes and regulations and Mashreq Bank policies.
• Delivers on time high quality audit reports and Internal Audit Action Plan Validation.
• Proactively advances integrated auditing concepts, use of technology and data analytics.
• Act as an Audit in Charge and lead a small to medium sized team of Internal Audit professionals and manages audit assignments within an agreed budget.
• Possesses a broad and comprehensive understanding of different Internal Audit standards, policies and local regulations; applies a broad and comprehensive knowledge of high-risk areas including: Wholesale Credit Risk, Corporate & Investment Banking products, and regulatory compliance.
• Develops effective senior line management relationships and has a strong understanding of the businesses.
• Applies an in-depth understanding of the inter-relationships of business and support units throughout the Bank and how they impact the overall control environment and the audit approach.
• Uses excellent communication skills in order to influence a wide range of internal audiences including respective product or function. May negotiate internally often at higher levels on matters which will have a major impact on the area managed.
• Demonstrates strong judgment, political astuteness, and sensitivity to cultural diversity.
• Competent in assessing the risk environment and respond to changes therein through the annual risk assessment process.
• Key Result Areas
• Supervise the assigned Off site /Onsite Review functions in an efficient, effective and proactive manner to achieve its objectives and to recognize and surface risks on the basis of timely identification of risks and early warning signals. Appropriate corrective actions to be recommended to the line in order to mitigate risk.
• Fully comply with all systems and procedures, review criteria for selection of review parameters as established and modified from time to time, internal processes, turnaround time and credit policy in carrying out the job in a professional and efficient manner.
• Ensure that review of credits both On and Offsite is carried out professionally and objectively to recognize and surface risk accurately and to assign appropriate risk ratings to the areas reviewed. Assigning of accurate risk ratings by business units and Risk Management in a timely manner is critical to the bank.
• Review assigned units of the bank to recognize and surface risks and assign appropriate risk ratings in a timely manner, for appropriate corrective steps by the units or the relationship officers. Closely monitor closure of action plan items.
• As an Audit in Charge, supervise and manage exams in a manner that all the review processes and approved review plans are complied with fully, risks in credits /processes are recognized and surfaced accurately and in a timely manner, correct risk ratings are assigned, results are effectively communicated to the unit and their buy in is obtained, in order to achieve the overall objectives of the review.
• Provide suggestions and recommendations to the line to improve Processes in order to safeguard the banks interests.
• Ensure that Reviews are conducted in an objective and professional manner so that there is no communication gap and results are largely accepted by the reviewees.
• Provide on the job coaching and guidance, both offsite and during onsite exams
• Establish good working relationships with the line to develop mutual understanding in order to facilitate communication and their acceptance of the review findings
• Manage the monitoring of allocated business units to ensure early identification of risk through maintaining close contact with the units.

Senior Auditor – Wholesale Audit

Financial Crime

• Conduct thorough and accurate reviews of FI & Exporter KYCs
• Proactively identify and escalate any suspicious or doubtful customers
• Efficiently gather all necessary information/documents from clients
• Skillfully determine the ultimate beneficial ownership
• Execute Transaction Variation Analysis
• Perform screening in accordance with policy
• Offer support to Compliance and Business
• Collaborate with Compliance and IBG branches
• Accurately maintain and timely share all MIS and records
• Meet SLA commitments
• Continuously improve the KYC renewal process
• Manage and monitor FI KYC, Exporter KYCs, and RMA volumes
• Authorize and input SWIFT Requests
• Undertake ad-hoc tasks assigned by the line manager.
• Verify that all practices and procedures are strictly adhered to.