Mashreq

Vice President

• Lead and mature the Problem Management function, focusing on proactive and preventive problem identification and effective problem closure.
• Drive the expanded Service Improvement Plan (SIP) scope, ensuring alignment with service stability goals across multiple domains.
• Oversee the development, performance, and expansion of the Problem Management team, ensuring continuous upskilling and capability readiness.
• Strengthen knowledge management through KEDB governance, structured RCA insights, and cross-team information sharing.
• Ensure compliance with internal controls, audit requirements, and regulatory expectations within the Problem Management lifecycle.
• Deliver timely, accurate, and insights-driven management reporting to leadership, highlighting trends, risks, and improvement opportunities.
• Foster strong cross-functional collaboration with technology, operations, and business teams to drive effective and timely problem resolution.
• Perform deep-dive root cause analyses on recurring or high-impact issues, using data trends and evidence-based investigation.
• Identify systemic gaps, failure patterns, and weak controls, recommending preventive measures and long-term fixes.
• Escalate major risks, systemic issues, and non-compliance cases to senior leadership for timely action.

AVP, Technology – Incident & Problem Management

Manager

• Manage and optimize ITIL processes, specifically Change Management and Service Transition.
• Identify opportunities to enhance process controls and streamline procedures.
• Track and oversee the successful implementation of technology changes across the bank.
• Investigate and address the root causes of change failures and incidents, implementing preventive measures.
• Drive Service Transition processes to address non-functional requirements before production go-live.
• Collaborate with the MIS team to define process KPIs and develop informative MIS dashboards.
• Ensure effective communication and coordination with relevant teams and stakeholders.
• Stay updated with industry best practices and trends in IT service management.
• Provide mentorship and guidance to junior team members, fostering a culture of continuous improvement.

Senior Manager – Change Management

• Lead and manage the Credit Relationship Manager team, providing guidance and support to ensure high-quality performance.
• Conduct thorough credit analysis, assessing client financial health and risk profiles.
• Develop and maintain strong client relationships, ensuring excellent customer service and satisfaction.
• Stay updated with corporate banking products and services, and provide expert advice to clients.
• Collaborate with other departments to ensure seamless service delivery and cross-functional alignment.
• Monitor and analyze market trends and competitor activities to identify opportunities and risks.
• Develop and implement strategies to enhance the team's efficiency and productivity.
• Mentor and train team members, fostering a culture of continuous learning and development.
• Ensure compliance with regulatory requirements and internal policies.
• Represent the team and department in client meetings and industry events.

Manager, Services & Manufacturing

• End-to-end execution and oversight of the bank's data governance framework, covering regulatory, risk, technology, and business domains.
• Implement and operationalize data governance tools such as Informatica EDC, Axon, and DEQ.
• Advance data cataloging, lineage, and quality maturity to enhance data governance practices.
• Partner with business and technology stakeholders to identify and address regulatory gaps and ensure alignment with industry standards.
• Lead and mentor a team of data governance professionals, fostering a culture of data-driven decision-making and best practices.
• Collaborate with business units to understand their data needs and requirements, ensuring effective data governance strategies are in place.
• Stay updated with industry trends and best practices in data governance, and drive continuous improvement initiatives.
• Ensure data quality and metadata management practices are robust and aligned with business objectives.
• Develop and maintain strong relationships with key stakeholders, including business leaders, IT teams, and regulatory bodies.

Senior Manager – Technology, Information Management, Analytics

IT Support

• Lead and mentor the enterprise architecture team, providing strategic guidance and fostering a culture of excellence.
• Develop and maintain an enterprise-wide architecture, ensuring it meets industry standards and best practices.
• Collaborate with business units to understand their unique needs and translate them into technical specifications.
• Design and implement cutting-edge solutions, leveraging emerging technologies to create business value and competitive advantage.
• Ensure the architecture's scalability, security, and performance, considering both current and future business demands.
• Conduct regular architecture reviews, offering insights and recommendations for continuous improvement and optimization.
• Stay updated on industry trends and technologies, identifying opportunities for Mashreq's growth and innovation.
• Build and maintain strong relationships with internal teams and external partners for effective collaboration and knowledge sharing.
• Mentor and develop junior architects, providing guidance and support for their professional growth.
• Ensure compliance with regulatory requirements and industry standards, maintaining a robust and secure architecture.

Assistant Vice President – Technology, Enterprise Architecture

Communications

• Drive awareness of capabilities and support direct customer conversations to increase SOW and new contacts
• Manage external sponsorships
• Create and update marketing assets and digital touchpoints

Marketing and Communications Manager

• Manage incidents in a 24/7 shift, ensuring timely resolution within defined SLAs.
• Act as the primary point of contact for incidents, prioritizing and coordinating resolution efforts.
• Proactively identify issues and collaborate with Command Center and other ITIL teams.
• Maintain data quality, document events, and provide clear communication to stakeholders.
• Ensure effective knowledge sharing and quality handovers within the team.
• Participate in continuous improvement initiatives, providing valuable inputs to Problem Management.
• Engage with various technology and business teams, fostering effective collaboration.
• Analyze and present findings and resolutions to senior management and stakeholders.
• Negotiate and agree on incident severity classifications with relevant parties.
• Maintain flexibility to work in a 24/7 shift environment, including weekends and holidays.

Senior Manager – Technology, Service Management

Auditor

• Executes the Audit Plan for assigned businesses in accordance with Internal Audit standards.
• Delivers high quality audit reports and Internal Audit Action Plan Validation on time.
• Proactively advances integrated auditing concepts, use of technology and data analytics.
• Act as an Audit in Charge and lead a small to medium sized team.
• Develop effective senior line management relationships.
• Applications of knowledge of high-risk areas including Wholesale Credit Risk and regulatory compliance.
• Ensure reviews are conducted professionally and objectively.
• Provide on job coaching and guidance during onsite exams.

Senior Auditor – Wholesale Audit

Compliance

• Review USD trade payments for required documents and screen for sanction hits.
• Approve trade payments with 100% accuracy within established delivery standards.
• Contact DBC or Relationship Manager for document clarification or additional requirements.
• Seek approval from the compliance team for payments with sanction hits.
• Ensure all payments are processed before the end of the day, meeting daily cut-off times.
• Centralize back-office trade compliance transactions for UAE branches.
• Coordinate with RBG and CIBG clients for timely decision-making.
• Adhere to respective turnaround times for all transactions.
• Maintain awareness of basic banking regulations and computer skills.

Associate, Compliance Operations – EDD

Business Development Rep

• Address customer queries and document requests related to account openings.
• Offer creative solutions to tackle issues in a dynamic work environment.
• Ensure regular exception tracking and clearance using EDMS.
• Process daily account activation cases following established SOPs.
• Handle inbound and outbound calls for account activation assistance and fulfillment.
• Maintain effective communication with customers and internal departments.
• Ensure timely and accurate documentation of all account-related processes.
• Stay updated with the latest banking regulations and industry trends.
• Collaborate with the team to identify and implement process improvements.

Business Development Officer – Retail Banking

Account Manager

• Serving as the key digital bridge between the bank and its SME clients.
• Driving proactive client engagement and overseeing seamless onboarding and post-onboarding support.
• Ensuring tailored financial solutions and accountable for performance, client satisfaction, and revenue growth.
• Managing Lead Management & Drop-off Handling, NSTP Scenarios, Assisted client onboarding, and Complaints Handling.
• Cross-Selling within 3 MOB.

Virtual Relationship Manager

Financial Crime

• Deliver thorough and timely KYCs in line with bank policy.
• Identify and escalate suspicious profiles or adverse information.
• Collect and validate client documents from internal and external sources.
• Update KYC profiles when customer information changes.
• Identify UBOs, including in complex ownership structures.
• Perform screening and escalate matches as needed.
• Conduct Transaction Variation Analysis.
• Maintain accurate MIS and support process improvements.
• Participate in UAT for new systems, process changes or automation enhancements.
• Support digital KYC initiatives and contribute to automation‑driven improvements.

Assistant Manager, FI KYC

Infrastructure Engineer

• Define and maintain the enterprise infrastructure target state, including principles, standards, patterns and reference architecture across cloud, on-premises, and hybrid environments.
• Monitor the infrastructure landscape and recommend improvements to enhance reliability, scalability, performance, availability and security
• Lead the development and ongoing evolution of domain-level infrastructure architecture, ensuring alignment with enterprise architecture direction and business priorities
• Lead the selection and implementation of infrastructure technologies, tools, and platforms.
• Establish architecture guardrails that promote standardization, reuse, resilience and security by design across the organization
• Work collaboratively with applications, platform, network, database, security and operations teams to ensure seamless integration of solutions.
• Collaborate with business domain architects and solution architects to translate business needs into viable infrastructure capabilities
• Develop and maintain documentation including reference architectures, standards, patterns and implementation guidelines.
• Ensure infrastructure architecture aligns with banking requirements for regulatory compliance, data residency, and security.
• Plan for capacity, scalability, and disaster recovery, including the creation and testing of backup and recovery strategies.
• Stay current with industry trends and emerging technologies to ensure the organization’s infrastructure remains competitive and cost-effective.
• Provide technical leadership and mentorship to junior IT staff and project teams.

AVP – Infrastructure Architect

Risk

• Member of the Group Operational Risk Global Support Unit and Centre of Excellence
• Perform all back-office and middle-office activities related to the Group Operational Risk Management framework in line with approved operating procedures
• Ensure ongoing operational risk data governance for the Group operational risk management program
• Monitor the first line Business Units’ status of the RCSA, ORE, KRI, Issues & Actions and NPPA programs
• Perform detailed analysis on the outputs of the Group operational risk management programs
• Maintain ongoing monitoring of the Bank’s Operational Risk profile at a Business Unit level
• Maintain compliance to regulatory requirements and create environment for continuous improvements
• Provide user support and ensure ongoing management of the Group operational risk program design on prism, the Bank’s Operational Risk Management Information System.

Senior Manager, Operational Risk Governance

Cloud Engineer

• Lead the optimisation of cloud costs
• Drive cost-effective strategies
• Collaborate with finance, IT, engineering, and business teams
• Foster cost reduction initiatives
• Ensure precise resource allocation
• Manage incident response and root cause analysis
• Make technical decisions for high availability
• Ensure compliance with cloud governance standards
• Build effective working relationships