Associate, Retail Banking Ops – Cards Operations

Mashreq

Associate role in Retail Banking Ops focusing on merchant onboarding and compliance in Bengaluru. Responsibilities include document management and adherence to policies for POS and E-commerce merchants.

Posted 7/6/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in merchant onboarding procedures, ensuring compliance with local policies and thorough documentation. Proficient in using card management systems and MS Office tools for reporting and analysis.

Highest-signal resume keywords

Merchant Onboarding ProceduresCards Domain ExperienceMS Office ProficiencyCard Management System ExperienceCompliance Approval Processes

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Merchant AgreementsTrade LicenseID Document VerificationNegative ChecksMIS ReportingAnalytical Thinking

Soft Skills

Good Communication SkillsInterpersonal Skills

Industry Keywords

Banking PoliciesE-commercePOS BusinessDocumentation Compliance

About the role

Key responsibilities & impact

Complete awareness of policies and procedures for onboarding of new merchants / existing merchants for both POS and E-commerce businesses.
Ensure all documents ( merchant agreements, trade licence, passport copies, ID documents, MOA, Board resolution etc) required for onboarding are duly submitted as per the check list
Ensure the documents are completed in all respects
Perform all system related and negative checks
Raise exceptions and seek compliance approval wherever required

Requirements

What you’ll need

Knowledge of general banking with good experience in merchant onboarding procedures and the local policies.
1-3 years of cards domain/multi-discipline banking experience.
Good communication skills (both written & verbal),Good analytical thinking/interpersonal skills
Strong knowledge on MS Office tools, MIS reporting and analysis
Hands on experience in any card management system