Business Administrator
Flex
Client Account Consultant
Marsh McLennan
full-time
Posted on:
Origin: • 🇺🇸 United States • Iowa
Visit company websiteSalary
💰 $57,000 - $114,500 per year
Job Level
Mid-LevelSenior
About the role
- Manage multiple complex clients with various product lines and large scope insurance programs related to Executive and/or Supplemental Life and Individual Disability Insurance
- Work with clients, insurance carriers and internal partners to execute work and resolve escalated issues to ensure timely and strategic delivery
- Apply project and change management best practices, such as Lean Six Sigma, to identify opportunities for system and/or process efficiencies
- Manage delivery of services and day-to-day client needs (billing, enrollment, communications, participant inquiries, policy changes, benefit calculations)
- Maintain and expand client relationships by analyzing, communicating and identifying coverage gaps
- Identify important business needs and assist with achieving objectives by communicating with the Mercer Executive Benefit Consultant
- Manage escalated participant issues working directly with Business Analyst and/or Insurance Carrier regarding systemic or process issues with global impact
- Recognize and manage risk to protect the firm from Errors and Omissions (E&O)
- Execute all cyclical event processing
Requirements
- College Degree or equivalent work experience required
- 5+ years of professional experience in a client facing capacity
- Insurance and business knowledge required
- Minimum of two years client relationship experience preferred
- Appropriate license must be obtained for position
- Prior experience administering Corporate Owned Life Insurance and/or Individually Owned Life or Disability Insurance
- Life and Health License
- Strong Excel experience
- Effective written and verbal communication skills
- Ability to manage multiple priorities and deliver timely, accurate work products
- Experience with project and change management best practices (e.g., Lean Six Sigma)
