Mars

Customer Support

• Lead, develop, communicate with, and manage teams of associates
• Collaborate with other company leaders in logistics and other departments
• Ensure daily plans are executed supporting safety, quality, productivity, and customer service metrics
• Responsible for supply chain collaboration strategy with Clients to deliver excellent service
• Lead 10 direct reports developing collaborative supply solutions
• Provide attention and service to clients across various sectors
• Monitor the billing process and customer service through coordination with involved departments

Customer Service Manager

Technical Project Manager

• Responsible for the design and installation of projects
• Lead technical projects, ensuring that all installed systems and equipment meet all relevant requirements (Quality, EHS, Regulatory, Engineering Standards etc.)
• Make cost estimations, investment proposals and management of the CAPEX budgets
• Update and control the project financial planning and reporting
• Lead a team of site contractors to guarantee the project deliverables
• Lead engineering studies, project design, scope and planning proposals
• Evaluation of (supplier) proposals, technical documents/drawings, and Technical discussions with suppliers
• Cross-check of supplier calculations, specification of equipment, appendages and instrumentation
• Compilation of process and functional descriptions
• Ensure the availability of Project documentation
• Support start-up of new installations, commissioning, validation and optimization
• Interface with R&D, Q&FS, Operations, S&F and Public Affairs functions in order to ensure project targets
• Change management for technical projects
• Ensure, when applicable, the continuous development of junior engineers through training, engagement sessions and coaching
• Transfer global engineering knowledge to local team
• Engaging project team members, encouraging them to proactively perform assigned tasks
• Complying with and reinforcing safety, security, environmental and financial policies
• Developing skills that support excellence in execution and leadership

Regional Engineering Project Manager

Field Engineer

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Field Support Specialist

Data Analyst

• Collect quantitative and qualitative data regarding customer purchasing behavior and product perception
• Monitor and analyze customer purchasing trends, buying behaviors, price/discount sensitivity, brand/retailer loyalty, etc.
• Monitor media coverage and interview/survey customers and retailers to determine perceptions of products and reactions to advertising
• Measure the impact of clients' marketing plans and tactics (e.g., coupons, samples, discounts/promotions, point-of-sale and aisle displays, packaging design, shelf placement, etc.)

Data Analyst, Systems Specialist

Manager

• Build and communicate a compelling digital vision to step-change efficiency and engage senior stakeholders
• Define, own, and deliver a rolling 3-year digital transformation road map with clear business impact
• Identify and implement digital, automation, and self-service solutions across Strategy Deployment
• Lead and coordinate all digital initiatives as the single point of contact, with functional leadership of the SD Digital Factory team
• Drive adoption through strong change management, training, and capability building
• Collaborate closely with internal technology teams and external partners across regions and segments to scale best practices

Digital Transformation Deployment Manager

Sales

• Contribute to growing store sales and brand market share across an average of 21 stores.
• Ensure the visibility of our brands in-store using all available levers and resources.
• Be responsible for restocking in line with agreed targets, and ensure the stocking and placement of impulse displays.
• Manage store layouts/planograms and monitor campaign execution for priority categories.
• Co-manage with the area manager the tools and resources at the sector depot and on customer sites.
• Ensure accurate internal reporting of your results and customer information.

Sales Promoter – Fixed-term Contract

Account Manager

• Establishes productive, professional relationships with key personnel in assigned customer accounts.
• Ability to develop organic opportunities with existing customers and develop new business relationships with emerging customers.
• Coordinates the involvement of cross-functional support across the company in order to meet account performance objectives and customers’ expectations.
• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Achieves assigned sales quota in designated strategic accounts.
• Meets assigned expectations for profitability.
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Maintains high customer satisfaction ratings that meet company standards.
• Completes required training and development objectives within the assigned time frame.
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
• Ongoing monitoring of current market landscape for new business development related opportunities and challenges.
• Coordination of proposal process including document templates, standard text, quality assurance and document management.
• Management of broad Antech representation at select industry events.
• Work with internal functional teams by attending zone and regional meetings to facilitate the understanding of national account opportunities for growth and standardization of offerings by field team.

Strategic Account Manager

• Create and implement territory coverage plans for optimal account coverage.
• Conduct 85%+ in-person sales calls to promote, sell, and service existing and potential animal hospitals, veterinarians, and staff to achieve growth targets.
• Increase the Diagnostic revenue growth for both Reference Lab, imaging, and In-house Diagnostics (IHD) equipment, tests, and services year over year through new account acquisition and existing account upgrades and development
• Able to independently advance sales to the closure of business contracts while seeking appropriate approvals per the sales operations process.
• Create and implement a quarterly sales plan to achieve sales goals and objectives per the sales compensation plan.
• Provide IHD and Reference Lab diagnostic product education, training, support, and service, including consultation at staff in-service and veterinarian seminars.
• Identifies customer needs, translates them to provide additional products and services, and provides customers with the best solution to their current practice needs.
• Fiscally manage territory by controlling expenses, renewing and signing new contracts, and prospecting new business opportunities using strong prioritization.
• Understands and applies understanding of the timeline for the sales process to demonstrate respect for client time by including thorough analysis in client meetings.
• Build and maintain relationships with referral sources to establish a solid base of new business opportunities.
• Cooperates and collaborates with Inside Sales Teams, including Customer Success Representatives, to secure leads and identify customer needs.
• Shares important insights and competitive market information to regional and senior leadership.
• Enhance overall customer experience by researching customers before site visits allowing for tailored messages and anticipation of issues to reduce the number of contacts to close/renew business.
• Demonstrates and believes in Antech's lab diagnostics services, IHD equipment, and Imaging systems as the best solution for veterinary practices’ diagnostic needs.
• Coordinate daily support activities and customer activities at meetings as assigned.
• Maintains Salesforce (CRM) customer and business data and other system records accurately and thoroughly.
• Identify, target, and acquire new business opportunities.
• Negotiates and implements mutually beneficial contractual relationships for customers and the company.
• Adheres to typical pricing guidelines and seeks exceptions only when they maintain mutuality.
• Utilize approved sales collateral to support promotional and territorial needs.
• Partner with cross-functional teams and internal resources to co-promote full portfolio of Antech services and products.
• Collaborates with Sr. Equipment Specialists and Regional Managers to identify critical opportunities where practitioners are ready to purchase the full diagnostic suite, including, but not limited to, IHD, Sound/Cuattro, AIS, and Reference Lab services.
• Manage, maintain, and safeguard all company assets consistently and in compliance with administrative and reporting responsibilities.

Diagnostic Sales Manager

Financial Planning and Analysis

• Help finance team drive digital agenda by unlocking analytics capabilities and processes
• Collaborate with various stakeholders to drive value through project-based assignments
• Build capability in data storytelling, analysis, process optimization, and stakeholder alignment

Finance Internship

• Oversee the design, development, and implementation of financial solutions that align with business requirements and industry standards.
• Collaborate with third-party partners, cross-functional teams, and other finance teams, including edge teams, to design and build an S4 HANA shared template for all of Mars Inc.'s businesses.
• Review, provide feedback, and sign off on all technical documentation (CRD, CSD, FSD, FUT, etc.) to ensure accuracy and completeness, as well as ensure adherence to best practices.
• Oversee testing processes by reviewing test plans, scripts, and results. Assist with defect resolution and approving solutions for defect closure.

Senior Analyst – S4/HANA Finance Digital Transformation, Accounts Receivable

Senior S4/HANA Finance Digital Transformation Analyst - GA & Close

• Responsible for delivering chemistry and microbiology operational testing capability
• Ensure quality and technical governance of all laboratories
• Drive Associates engagement and professional development of direct reports

Regional Laboratory Manager

Compliance

• Design and Implement Mars import/export compliance program within the designated segment/country(s)
• Conduct complex customs-related research and analysis with minimal input from line managers.
• Deliver savings and cost avoidance by ideating and implementing continuous improvements to trade processes.
• Manage relationship with customs brokers and freight forwarders.
• Develop and implement processes to ensure compliance with FTA programs or other duty/cost avoidance programs.

Senior Trade Compliance Specialist

Engineer

• Contribution à la performance du site grâce au développement d'une culture systématique Santé Sécurité Environnement
• Gere la progression de la culture de sécurité à travers le coaching, les discussions sur la sécurité, les inspections
• Apporte de nouvelles idées pour développer la culture de sécurité sur le site
• Leade l'élément essentiel MSE (Mars Supply Excellence) sur le système de management Santé Sécurité Environnement
• Assiste le responsable HSE à: Veille réglementaire HSE, mise à jour des analyses de risques, suivi des indicateurs et des actions définis dans la stratégie
• Communication des risques et instructions HSE
• Relations avec les parties intéressées (Prestataires, Groupe MARS, ...)
• Mise à jour et création de procédures HSE
• Travail en collaboration avec le responsable HSE pour définir la stratégie du site HSE

Health, Safety & Environment Engineer

Administration

• Serve as an advanced technician responsible for resolving complex, high-impact issues beyond standard Web Support scope.
• Use direct access to internal tools to investigate and manage escalated cases, acting as a project manager.
• Coordinate closely with Product, Development, QA, DevOps, and related teams to drive timely, complete resolution.
• Deliver senior-level support for customer-facing software products, portals, and third-party integrations.
• Troubleshoot software issues across platforms and assist in validation and QA testing of fixes and deployments as needed.
• Act as a key escalation partner for corporate clients, supporting launch readiness through proactive coordination and issue anticipation.
• Collaborate closely with escalation managers to ensure accurate triage, ownership, and communication of escalated IT issues.
• Serve as the initial technical POC for PIMS vendors and systems.
• Maintain high-quality escalation documentation, monitor system performance and usage, and identify issues.