Marketing Pros

Operations Executive

Marketing Pros

full-time

Posted on:

Origin:  • 🇿🇦 South Africa

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Salary

💰 ZAR 35,000 - ZAR 37,000 per month

Job Level

Mid-LevelSenior

Tech Stack

TypeScript

About the role

  • You’ll be responsible for:
  • Scheduling, Capacity & Delivery Control: Own the master audit calendar: book audit dates (managing auditor and client calendars), confirm attendees, manage time-zones, and prevent clashes. Resource plan across the internal + freelance auditor pool; send timely briefs, holds and confirmations. Track status to SLA (e.g., scheduled → fieldwork → report draft → final) and unblock delays fast.
  • Client Onboarding & Customer Success: Run a crisp onboarding checklist (contracts, NDAs, access, evidence list, timelines, key contacts). Serve as a calm, reliable point of contact for logistics; coordinate post-audit follow-ups and next steps. Keep customer comms tidy: confirmations, reminders, “what to expect,” and closure notes.
  • Auditor Operations, Invoicing & Payments: Manage auditor assignments, brief creation and distribution and deliverable deadlines. Raise and reconcile invoices, collect POs where needed, run payment cycles to auditors, and keep records clean. Partner with leadership on collections hygiene (e.g., gentle chasers, accurate billing data).
  • Operational Infrastructure & Continuous Improvement: Maintain and improve SOPs, checklists, templates (from booking through reporting & billing). Keep shared folders, trackers and naming conventions clean; uphold data hygiene. Produce a lightweight weekly ops snapshot (what’s scheduled, risks, completed, cash items) to keep everyone aligned.
  • “Plus” Projects (as time allows): Support ad-hoc growth initiatives (e.g., streamlining intake forms, improving time-to-schedule, simple partner ops).

Requirements

  • Experience in operations / project coordination / delivery (services, consulting, SaaS, or similar).
  • Evidence of owning schedules, vendors/freelancers, timelines and checklists end-to-end.
  • Detail-obsessed, organised, and calm under pressure; writes clear emails and next-step notes.
  • Comfortable with spreadsheets and basic invoicing workflows; numbers-literate for reconciliations.
  • Proactive “see it, sort it” mindset; improves the process while shipping today’s work.