Operations

• - Respond promptly to incoming client calls and emails, providing professional and courteous service.
• - Handle urgent matters, including last-minute staffing call-outs, no call/no shows (NCNS), and shift changes.
• - Coordinate immediate staffing replacements when necessary, using internal contact lists and scheduling tools.
• - Monitor daily schedules and check in with staff scheduled for later in the day to ensure attendance and coverage.
• - Communicate clearly and effectively with team members and management to relay important updates.
• - Maintain accurate records of interactions and follow-ups in the CRM system.

Operations Support Coordinator – Healthcare

Operations Manager – Talent Oversight, Systems Adoption