Operations Support Coordinator – Healthcare
iSTA Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇿🇦 South Africa
Visit company websiteJob Level
Mid-LevelSenior
About the role
- - Respond promptly to incoming client calls and emails, providing professional and courteous service.
- - Handle urgent matters, including last-minute staffing call-outs, no call/no shows (NCNS), and shift changes.
- - Coordinate immediate staffing replacements when necessary, using internal contact lists and scheduling tools.
- - Monitor daily schedules and check in with staff scheduled for later in the day to ensure attendance and coverage.
- - Communicate clearly and effectively with team members and management to relay important updates.
- - Maintain accurate records of interactions and follow-ups in the CRM system.
Requirements
- - Excellent verbal and written communication skills.
- - Strong organizational and time-management abilities.
- - Ability to remain calm and solution-focused under pressure.
- - Previous experience in staffing, operations coordination, or a customer service role is preferred but not mandatory.
- - Proficiency in Microsoft Office and CRM programs.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM programsMicrosoft Office
Soft skills
verbal communicationwritten communicationorganizational skillstime-managementcalm under pressuresolution-focused