Marketing Pros

Operations

• You’ll be responsible for:
• Scheduling, Capacity & Delivery Control: Own the master audit calendar: book audit dates (managing auditor and client calendars), confirm attendees, manage time-zones, and prevent clashes. Resource plan across the internal + freelance auditor pool; send timely briefs, holds and confirmations. Track status to SLA (e.g., scheduled → fieldwork → report draft → final) and unblock delays fast.
• Client Onboarding & Customer Success: Run a crisp onboarding checklist (contracts, NDAs, access, evidence list, timelines, key contacts). Serve as a calm, reliable point of contact for logistics; coordinate post-audit follow-ups and next steps. Keep customer comms tidy: confirmations, reminders, “what to expect,” and closure notes.
• Auditor Operations, Invoicing & Payments: Manage auditor assignments, brief creation and distribution and deliverable deadlines. Raise and reconcile invoices, collect POs where needed, run payment cycles to auditors, and keep records clean. Partner with leadership on collections hygiene (e.g., gentle chasers, accurate billing data).
• Operational Infrastructure & Continuous Improvement: Maintain and improve SOPs, checklists, templates (from booking through reporting & billing). Keep shared folders, trackers and naming conventions clean; uphold data hygiene. Produce a lightweight weekly ops snapshot (what’s scheduled, risks, completed, cash items) to keep everyone aligned.
• “Plus” Projects (as time allows): Support ad-hoc growth initiatives (e.g., streamlining intake forms, improving time-to-schedule, simple partner ops).

Operations Executive